Technical Project Manager/ Scrum Master
Resume:
Project Manager
United Health Group **** - ****
IT Senior Project Manager ********@******.***
Agile Scrum Master
Delivery Manager
Systems Migrations & Integrations
• Systems Engineering •
Enterprise-Wide Implementations
Demonstrated capacity to create
and manage a high performing
scrum team while advancing cross
training, increasing velocity, and
reducing project cycle time by
75%. Proven strengths in
leadership, problem solving,
training, and communication.
Highly technical project manager
adept at designing and supporting
leading edge IT solutions
compromising of multiple
application/Web servers, network
equipment, storage architecture,
network monitoring, and backup/
disaster recovery strategies.
Driving Technical Innovation to Increase Performance, Development, and Customer Experience
CORE COMPETENCIES
• Program & Project Management
• Organizational Culture/Change
• Optimizing Customer
Experience
• Strategic Planning/Tactical
Execution
• Budgeting/Forecasting
• Vendor Sourcing & Engagement
• Business Performance Metrics
• Problem Analysis
• Six Sigma Green Belt
Scrum Master & Delivery Manager
United Health Group 2015 - 2019
Project Manager for the planning, budgeting, and execution of the Office 2010 Pro Plus enterprise rollout and Lotus Notes decommission. Lead a team of business analysts, third level support technicians, and desktop support analysts to support the rollout. The completion of the project before Microsoft’s extended support ended, resulted in the savings of $30 million in support costs.
PROFESSIONAL EXPERIENCE
Established a new self-organizing scrum team by training on Agile fundamentals and coaching the team for cross training to improve efficiency. Implemented Agile/KANBAN processes for re-platforming and re-hosting data projects by training the team to use CA Central (Rally). Delivered infrastructure projects including server builds, networking, storage, databases, and disaster recovery.
• Single point of escalation for customers within the program to provide end to end resolution without
disrupting the Agile Team’s Velocity.
• Responsible for the design, estimation, financials, and delivery of infrastructure projects received through the project intake process.
• Combined multiple projects to use one set of
infrastructure for multiple applications resulting in the savings of $5 million over five years.
• Established cross training opportunities for the Agile team to increase velocity. This resulted in a decrease in cycle time for projects by 75%.
• Provided leadership for all Cloud based initiatives including mentoring other groups on how to design and estimate projects to use Cloud based infrastructure. Education
AS, Electronics Technology
NEI College of Technology
Six Sigma Green Belt Training
Optum Center of Excellence
Azure Administration
Optum University
Military Experience
United States Marine Corps
Lance Corporal,
Infantry and Security
Honorably Discharged
TECHNICAL COMPETENCIES
• Office 365 Administrator
• G-Suite Administrator
• Amazon Webservices
Administrator
• Azure Design & Administrator
• Network Design & Administrator
• Windows Server & Desktop
Administrator
• Infrastructure as Code concepts
& design
• Software as a Service concepts
& design
• Web Site design and
Administrator
• Mac OSX Administrator
• Planned and coordinated the testing and remediation of over 250 applicants for compatibility with Office 2010 while actively deploying to the environment.
• Coordinated the rollout to 84,000 end users without major disruption to those who were not ready for the migration.
• Reported progress monthly to C-Level executives on progress to date and challenges.
IT Manager
United Health Group 2006 - 2010
Responsible for the creation, management, and
supervision of a third level support team compromising of 13 people in Hartford, CT; Golden Valley, MN; and Ireland that were responsible for Application Ownership that included technical support as well as project-based planning of upgrades.
• Established a system of Application Ownership based on similar applications that allowed the team to have a backup for every application. This allowed for optimal coverage for PTO and support during peak times.
• Created appropriate SLO’s for the different applications that were within the responsibility of the group.
• Reduced cycle time for support tickets from an average of 10 days to under three days. This allowed the group to meet its SLO of three days or less.
Consultant
PCL Computing Solutions 1997 - Present
Paul C. Lewis 952-***-**** ********@******.*** Provide consulting and network installations to select businesses and administration of networks that include Windows and Red Hat Linus servers. Install and maintain email systems using Microsoft Outlook for a small office network. Provide network and PC technical support.
• Performed migrations to Office 365 and G-Suite ranging in size from 1 user to 40.
• Designed and built SharePoint site collections for small businesses.
• Provided remote support for various executives and end users.
• Created training modules on how to use the technology delivered that included materials and classroom
instruction.
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