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Quality Manager

Chandigarh, Chandigarh capital region, India
December 18, 2019

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Gurpreet Singh

Contact No.: +91-999*******

Results-driven professional targeting assignments in Banking and Finance

Location Preference: Delhi/NCR/Chandigarh


A vibrant performance-driven professional offering 08 years of rich experience in managing Corporate Banking/Lending operations: Credit Operations, Financial Analysis, Syndication Loans in Administration in Banking & Financial Services

Deep knowledge of Core Banking systems – Flexcube, Lotus Notes, Factoring system, Globus, CRM, RMP, Back-Office

Exposure in SME: in Lending/Syndication Operations, monitoring loans, analyzing the approved risk parameters on on-going basis, for emerging corporate, mid corporate and contracting finance portfolio

Excels at Quality Assurance & Process Improvements, Root cause Analyses, Volume Forecasting and BCP/Contingency Plan

Established expertise and experience in team handling, resourceful and innovative development of reports, problem solving, decision-making, prioritization, negotiating, interpersonal & communication skills.

Skilled in managing operations, focusing on maximizing customer satisfaction & process compliance

In-depth exposure to on-time service delivery and quality & processes improvement and reporting functions

Strong understanding of quality procedures such as Lean, Six Sigma & other Process Improvement tools

Skilled at driving process improvement initiatives to realize bottom-line results and enhance employee efficiency and productivity

Team-based management style coupled with the zeal to drive visions into reality as well as achieved the same through effective mentoring, training and career planning of team members


Credit Monitoring/Operations

Corporate Banking Operations

Risk Assessment

Collateral Management

Quality Assurance/ Process Improvement

RCA & Compliance

Credit Documentation /Transitioning

SLA / TAT Management

Stakeholder Management

MIS Reporting/ Team Building & Leadership


Aug’17-May’19 with RBS Services India Private Limited, Gurgaon as Unit Leader - Process Operations

Key Result Areas:

Supervised Corporate Credit Operations; led a team of 10-12 members

Drove activities such as: post sanction documentation (review of Credit Facilities / Sanction Advices and Security related conditions) pertaining to working capital (Overdraft, Revolving Credit loans) and term loans facilities agreement/syndication loans

Identified & assessed operational risk to the bank

Steered operations within timelines; implemented business continuity plans to ensure uninterrupted operations; designed & implemented processes, policies & procedures to facilitate internal and process controls & cost management

Participated in internal audits, reported non-conformances, identified root causes and implemented corrective actions

Ensured strict adherence to SLAs; exhibited basic understanding of the risk and liability factors associated with process to ensure that performance does not lead to risks or liabilities for the organization

Coordinated with stakeholders for running successful business operations and implemented procedures & service standards for business excellence; established improved processes, aiding, developing and sustaining quality strategy and process improvement across the unit

Devised operating procedures/performance metrics to meet short term & long term business challenges with focus productivity, efficiency and cost

Conceived and monitored key performance metrics; examined operational efficiency, equipment-utilization, performance and profitability

Ensured compliance to SOPs and quality; initiated and implemented process improvements/enhancements

Conducted performance appraisal; provided constant feedback to the team; established employee career-development plans, succession-plans; identified employee training needs, arranged process trainings

Developed critical MIS reports for management, analyzed present systems and made suggestions to the higher management; published various other dashboards/reports: MIS on weekly/ monthly and quarterly basis,, Monthly Business Report, KRI Sheet, quality improvement plans for process/associates

Managed LOB Daily/Weekly/Monthly calls for updates and business improvement opportunities and apprised the team during team huddles/meetings

Reviewed and updated the SOPs and process related documents regularly


Received award for Silver Ovation for outstanding contribution to work, 2019

Developed and facilitated departmental employee development program to increase productivity, delivery

Collaborated with various departments to ensure seamless work-flow, resolve operational issues and mitigate operational risk

Nov’15-Jul’17 with TATA Consultancy Services Private Limited, Chennai as Business Process Lead

Client: Mashreq Bank


Managed Corporate Credit Operations involving syndication loans/working capital finance channel (Factoring, Overdraft, and Short Term Loan proposals);

Achieved disbursement target for Short term/ Long term, Working Capital & Infrastructure Term Financing solution to Emerging, Middle market & Large Corporate; led a team of 6-8 members

Spearheaded various transitions; developed project maps & defining milestones

Acted as Subject Matter Expert; guided the team, resolved queries

Nov’12-Nov’15 with WNS Global Services Private limited, Gurgaon as Senior Associate Quality

Client: Mashreq Bank


Acted as Quality Checker reviewer/ Authorizer for all the day-to-day transactions and as Subject Matter Expert to enhance team’s functional know about Payments Authorization

July’11-Nov’2012 with M/s H.K Joon & Co. (A Chartered Accountant Firm) as Accounts Executive


Bachelors of Commerce Amritsar, 2011


Certification in Business Analysis, Anti Money Laundering & Commercial Lending TCS Business Domain Academy.

Attended skill-based training program on Compassionate Manager, (for 3 days)

Received several training on quality checks: Root Cause Analysis, Failure Mode Effects Analysis, Lean Six Sigma


MS Word, MS Excel, PowerPoint and different Citrix & Web-based applications


Date of Birth: 29th July 1989

Languages Known: English, Hindi & Punjabi

Address: House# 99, Ward#07 Rajasansi, Amritsar-143101, Punjab

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