SIPPY

Address: A-*/** Air India Housing Society, Vasant Vihar New Delhi -57

Email ID: ada3ns@r.postjobfree.com

Contact No: +91-999*******, 989-***-****

CAREER OBJECTIVE

To work in an organization which gives me ample opportunities to learn and grow intellectually, providing me an environment where skills are imparted in a novel and interesting manner, which goes a long way in meeting my needs on the professional front.

PROFESSIONAL EXPERIENCE

Organization: Nature Morte Art Pvt Ltd

Designation: EA / PS To Director

Duration: November 2018 - Present

Roles & Responsibilities

Responsible for managing the calendar.

Interacting with both internal and external management.

Coordinate consultants and executive meetings

Arrange travel schedule and reservations on regular basis

Communicate and handle exchange of electronic communications on behalf and discussion with my manager

Organization: Onkar Infotech Pvt Ltd

Designation: Fare Executive Assistant

Duration: June2016-October2017

Roles & Responsibilities

Responsible for managing the calendar.

Interacting with both internal and external management.

Coordinate consultants and executive meetings

Arrange travel schedule and reservations on regular basis

Communicate and handle exchange of electronic communications on behalf and discussion with my manager

Fare Pricing and Distribution Analyst, taking care for making rules for particular fare and upload accordingly on Amadeus, Galileo, Saber & World span.

Organization: Raheja Group

Designation: Executive Assistant

Department: Director General

Duration: Apr’13-Apr’16

Roles & Responsibilities

Responsible for managing the calendar.

Interacting with both internal and external management.

Communicate and handle exchange of electronic communications on behalf and discussion with my manager.

Prioritize multiple projects on the agenda

Review and summarize miscellaneous reports and documents; prepare background documents and outgoing mail as/if necessary.

Work closely with the Partners within the bank to coordinate and launch hard copy or email campaigns for consultants, clients and potential clients.

Organization: Air Sahara

Designation: EA of Duty Manager

Department: Commercial & Corporate Department

Duration: Mar’ 2007-Aug’ 2010

Roles & Responsibilities

Four year Experience in Customer Services/Hospitality/Airlines Operations and Flight Handling

Experience in Managing Direct/Indirect Customers Services Team/Passengers.

Put in Place effective Flight Handling Procedures and Strategies, Increasing Productivity and Quality Output.

Highly achievement oriented with an ability to develop effective Strategies.

Good Analytical/Communication/Presentation and Interpersonal Skills.

Responsible for Flight Handling at I.G.I Airport, Terminal- 2 New Delhi.

Customer Services including Delay Handling/Diversions and Flight Disruptions and Denied Boarding.

Ensure that Pre Flight and Post Flight work in order as per Standard of the Airline.

Handling Supervisory Calls, which Involved Customer complaints, Disputes, Unresolved Queries And Special Customer Request

Maintain Track Of Team And Individual Agents Performance In Terms Of Performance

Trained a lot of new team members- coached Helped them come up learning curve and meet expectations set for process.

Took care of travel and reimbursement.

Organization: Indian Airlines IGI Airport, T-1

Designation: SR. Customer Service Assistant

Department: Commercial & Corporate Department

Duration: May2004-Jan2007

Roles & Responsibilities

Two year Experience in Customer Services/Hospitality/Airlines Operations and Flight Handling

Experience in Managing Direct/Indirect Customers Services Team/Passengers.

Put in Place effective Flight Handling Procedures and Strategies, Increasing Productivity and Quality Output.

Highly achievement oriented with an ability to develop effective Strategies.

Good Analytical/Communication/Presentation and Interpersonal Skills.

Responsible for Flight Handling at I.G.I Airport, Terminal- 1 New Delhi.

Customer Services including Delay Handling/Diversions and Flight Disruptions and Denied Boarding.

Ensure that Pre Flight and Post Flight work in order as per Standard of the Airline.

Handling Supervisory Calls, which Involved Customer complaints, Disputes, Unresolved Queries And Special Customer Request.

Skills

Strong analytical and organizational skills.

Excellent interpersonal skills, phone manner, and office etiquette

Software: All Windows operating systems, Microsoft Word, Excel, WordPerfect.

Trainings Undertaken

Passenger Handling Training from D.G.C.A

Presentation skill workshop

Interact skills

Team work skills

Communication skills

How to be assertive

Team Management

EDUCATIONAL QUALIFICATION

Qualified Secondary Examination from Secondary Education CBSE Board of DELHI.

Qualified Sr. Hr. Secondary Examination from Secondary Education CBSE Board of DELHI.

Qualified B.Com from Algappa University.

Qualified Masters in Business Administration from Algappa University.

OTHER DETAILS

Languages Known: English & Hindi.

Father’s Name : Late Ashok Kumar

Passport Details : PPT No.M8479018 EXP-08thJun’2025.

Hobbies : Travelling, Listening Music, Socializing.

Marital Status : Married

Date of Birth : 25th July 1986

Dear Sir/Madam,

With due respect I am to submit that given an opportunity to serve your esteemed organization, I will leave no stone unturned to come up to the expectations of my seniors and to prove my capabilities.

Thanking you, (SIPPY)

Applying for:

Place: New Delhi.

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