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Customer Service Management

Oologah, OK, 74053
December 18, 2019

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***** *. **** **. *******, OK 74053


To utilize broad-based operations management, team building, logistics, fulfillment, warehouse and distribution management experience to efficiently and safely move products while meeting deadlines and process improvement benchmarks


More than 20 years of experience in logistics, warehouse management, fleet management, and distribution management positions requiring accurate tracking of products, replenishment, loading/unloading, storage, and distribution:

-Tactical Planning - Project Management - Equipment Operations

-Conveyor Systems - Maintenance Management - Process Improvement

-Budgeting - Forecasting/Projections - Infrastructure Enhancements

-Risk Management - Leadership/Supervision - High-Performance Team Building

-Strategic Planning - Administration - New Technology Integration

-Shipping & Receiving - Inventory Management - International Logistics Experience

-Cost Reduction - Training & Development - Solution Oriented Problem Solving

High performance team building and supervising 50+ employees along with interviewing, hiring, coaching, evaluating, mentoring and developing individuals and teams.

Budgeting, forecasting, inventory control, cost analysis/reduction and P & L experience essential to creating an efficient and profitable distribution

Special project management skills required to plan and install conveyor systems, technology application and related logistic process improvements

Administrative, data entry and problem solving skills required to deliver optimum customer service to demanding clientele

Expertise in operating and maintaining equipment

Strong relationship building necessary to work with customers and vendors

computer and digital applications proficiencies: Microsoft Office (Word, Excel, Power Point, Outlook and Access); Manhattan; and specialized applications; quick to learn new systems

Employment History

Operations Manager, Logistics – Fontana, CA Nov 2018 – Mar 2019

Manage all third-shift operations, in order to ensure the timeliness of deliveries to all of the West Coast Trader Joe’s facilities. Also involved in imposing disciplinary action on third shift employees when necessary.

Warehouse Supervisor, Beavex - Tulsa, OK July 2015 – Oct 2018

Manage receiving and distribution of pharmaceutical to area high-volume pharmacies; receive and stock totes with controlled substances and lifesaving pharmaceuticals while overseeing 12 delivery drivers. Supervise efficient and timely deliveries to CVS, Walgreens and Walmart. Oversee operations and maintenance of conveyor systems. Allocate budgets, ensure the accuracy of all documentation and reduce expenses while improving bottom-line profitability.

Warehouse Supervisor - Enerflow Industries Inc., Broken Arrow, OK Sept 2013 - July 2015

Supervised XX team members with accountability for managing, shipping and receiving, loading departments, and forklift operations while ensuring safety, cycle counts and tactical planning.

Fleet Management - John Christner Trucking, LLC. Sapulpa, OK Jan 2011 - Sept 2013

Coached and mentored OTR drivers in an assigned fleet of 65-120 with accountability for managing drivers in order to meet or surpass customer needs and expectations, along with performance and safety goals; managed multiple projects, met deadlines, acted as liaison between drivers, dispatch and customer service; resolved complex problems and addressed daily issues in a solution-oriented manner; prevented problem escalation. Allocated resources.

Property Management - Cleveland & Associates, INC., Owasso, OK Sept 2007 – Dec 2010

Led a team with accountability for efficiently performing property management and facility management functions; negotiated lease renewals and extension; sourced vendors and monitored performance; utilized troubleshooting and root cause analysis skills to identify and prevent problem escalation. Monitored CPI (consumer price index increase). Prepared property for new tenants; processed all accounts payable and accounts receivable. Managed budget.

Logistics Supervisor - KBR Contractors, Balad, Iraq Nov 2005 – Sept 2007

Led a team of xxx with accountability for providing supplies in support of Operation Iraqi Freedom. Accurately maintained shipping and receiving and warehouse records while ensuring efficient operations of warehouse and logistic operations. Managed the process control for Class II, III (P), IV, VII, and IX supplies while expediting the shipment of supplies to over 31 military customers in Kuwait, Iraq and Afghanistan. Audited all inventory control points to ensure the integrity of records and documentation. Monitored Material Release Orders daily and complied with established regulations. Monitored and enforced security, safety, cleanliness and sanitation standards as set forth by the United States Military Policies and Procedures.


Owasso High School – Owasso, OK -High School Diploma conferred 1990


Results–oriented…Leadership skills…Resourceful…Informative communicator…Diligent…

Team builder….Committed to excellence…Detail-oriented…Rapport builder…

Customer retention…Vendor sourcing…Process improvement leader…Safety conscious…

References provided upon request

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