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Manager Account Executive

Tacoma, WA
December 18, 2019

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Amit Kumar Sahu

Mobile: +91-999******* ~ E-Mail:

Career Overview

A dynamic professional with 12+ years of rich experience in the areas of end to end Order to Cash/ Accounts Receivables (Order Management, Cash Application, Collections & Billing).

Presently designated as Finance Manager with TrueBlue India LLP.

Excellent communication, analytical, presentation, negotiation & relationship management skills with proven ability to build healthy relations with business partners and customers.

My forte also includes great exposure in process transitions documentation/standardization. I have transitioned processes (Cash Application and Refunds) from Germany, OTC process designing from Italy and Indonesia and end to end OTC from Malaysia.

Organisational Experience

From Aug ‘2017 to till date with TrueBlue India LLP, Gurgaon as an GBS Finance Manager

Working in F&A Global Support operations handling Cash Applications, Collections and Billing for a leading provider of specialized workforce solutions in United States handling a team of 30 FTE’s in 3 teams.

Roles & Responsibilities

Setting objectives for the account receivable team that align with the accounting department’s goals.

Support Accounts Receivable Clerks on a daily basis and train new team members.

Ensure all cash received are properly applied via proper management of all cash applications

Communicate with all internal and external necessary parties to resolve problem accounts and achieve maximum collections.

Making sure all the time cards entry been done for all the workers as per defined TAT in Billing and payments are posted within defined TAT.

Created process controls covering Do’s and Don’ts for all the scenarios.

Created RACI and FMEA model analysis to have smooth business continuity in place.

Key Highlights

No attrition in the team for continuous 12 months from Aug’17 to Aug’18.

Effectively managing the utilization above 75% for each employee and keeping a buffer of 10%.

Implemented quarterly score cards for better performance evaluation.

Innovated and implemented peer to peer backup plan for all 3 teams.

Managing employee engagement and Learning & Development for overall business unit of 85 FTE’s

From Apr ‘2015 to July ’2017 with Accenture Services Pvt. Ltd., Gurgaon as Manager

Worked in F&A operation for a world’s leader in consumer goods as OTC Manager. This assignment was to manage end to end OTC of approx. 30 FTE’s across 7 countries.

Projects Handled

On-site process design for the OTC transitions from Indonesia in Aug’2015.

On-site knowledge transfer for end to end OTC transitions from Malaysia and Thailand in Sep’2015.

On-site process design for the OTC transitions from Italy in March’2016.

Roles & Responsibilities

Migrated and stabilized end to end OTC operations from Malaysia and Thailand.

Identified and recommend the customer on improvement opportunities and process adaptions to further optimize their global process model.

Follow a globally designed transition methodology with deliverables for different toll-gates

Identifying process risks and mitigation and designing solutions to minimize the impact of process risk transfer on Transition and Operations.

Identify, design and validating SLAs / Key Performance Indicators (KPIs)

Ensure that all Service Level Agreements are being met for the portfolio along with accuracy and Turnaround Time (TAT).

Key Highlights

Successfully created process flows, Standard operating procedure (SOP) and work instructions.

Successfully delivered 100% accuracy from day 1 of Go-Live of business.

Automated 50% of manual activities in Order Management by creating an Automation Tool with the help of Transformation Team.

Recognized and appreciated by the Client’s senior management for delivering Green SLA for 6 months in a row.

From Dec ‘2014 to April’2015 with Genpact India Pvt. Ltd., Gurgaon as Assistant Manager

Worked as an Assistant Manager in F&A operations with one of the leading consumer electrical company located in North America. The assignemt was to manage a cash application process of approx. 9 FTE’s.

Roles & Responsibilities

Responsible for monthly process and half yearly people review with client.

Ensure that cash application accountants are completing the cash application workflow in an accurate and efficient manner.

Identify potential risks and opportunities to mitigate for smooth functioning of the team.

Ensuring that all activities of the team members are performed as per policies and procedures developed and ensuring compliance.

Developing an incentive grid for the team to improving productivity and accuracy. Thereby ensuring transparency in their performance evaluation.

Key Highlights

Ensured that all Service Level Agreements are being met for the portfolio along with accuracy and Turn Around Time (TAT)

Got promoter as a result in NPS (Net Promoter Survey) from client’s leadership.

From June ‘2013 to Nov ’2014with Genpact India Pvt. Ltd., Gurgaon as Management Trainee

Worked as a Management Trainee in Finance and Accounting (F&A) operations for a US Client. (AR- Cash Application, Collections and Dispute Management).

Roles & Responsibilities

Ensuring the resource utilization and efficiency of each team member is above 75% and 90% respectively and cascading same to the stake holders.

Ensuring the training needs of the new hires are met sufficiently to enable them work independently.

Monitors accounts receivable processes, including lockbox uploads, manual cash receipts, notes, refunds, electronic payments, credit card payments, adjustments & write offs, while building and maintaining strong relationships.

Ensuring process Service Level Agreement (SLA) is met consistently on the portfolio like bucket wise aging, average and deductions processed

Key Highlights

Stabilized the cash application process after the exit of transition resources.

Received Silver Award for best quality and overall portfolio management.

Successfully completed the SEAL training (School of Effective and Aspiring Leaders).

From Dec ‘2009 to June’2013 with Genpact India Pvt. Ltd., Gurgaon as Process Developer

Worked with Genpact as Process Developer in Finance and Accounting (F&A) operations for a European Client. (AR-Deduction, Cash application, Self Billing and Refunds).

Roles & Responsibilities

Successfully transitioned Cash Application and Self Billing DE process from in 2010 and drafted the Standard Operating Procedures (SOP’s).

Processing customer deductions (analyzing, researching and reconciling customer claims) with accuracy and within Turn-around Time (TAT).

Ensuring process Service Level Agreement (SLA) is met consistently on the portfolio.

Quality follow-up of TAT and accuracy on assigned portfolio ensuring 100% accuracy.

Managing one of the most complex accounts receivables process, with high level of language dependency.

Key Highlights

Received Bronze Award for Q1, Q2 and Q3 for year 2011 and Q1, Q2, Q3 and Q4 for 2012 for best quality and overall portfolio management.

Submitted five lean ideas for process improvements hence, 5 Star Lean Ace Certified.

Received Certificate of Excellence twice for delivering flawless business with 100% quality and accuracy for Straight two years in a row.

From Oct’2007 to Dec’ 2009 with IBM Global Services India Private Ltd., Gurgaon as an Account Executive

Worked with IBM Global Services India Pvt. Ltd. as an Account Executive in Finance and Accounting (F&A) and Customer Service operations for Virgin Media (U.K.). (Cash application, Payments and Refunds).

Roles & Responsibilities

Accurate and timely posting of cash receipts in AS-400 environment.

Resolving customer queries regarding their bills, payments and accounts via calls and emails.

Maintain communication with onshore team at UK office to ensure smooth collection of due invoices.

Audit all the payments applied to a customer account in a month on a random basis.

Train and share the best practices with new resources in order to improve the customer satisfaction and NPS (Net Promoter Services).

Key Highlights

Recognized for 100% NPS (Net Promoter Survey) Score for continuous period of 4 months.

Selected as a Super Talented Achievers Award for the quarter ending, Dec-08.

Selected as a Super Talented Achievers Award for the quarter ending, March-09 for successfully handling a team of 5 resources.


B.Com. from C.S.J.M. University Kanpur (2005)

Skill Set

Process Management.

Operational Transition/ Migrations

Process Design and Documentation

Client Relationship Management

Team Management/ People Management

Professional Trainings Attended

Overview to Order to Cash and Cash Application

Lean trained, tested and 5 Star certified. (Implemented Various Projects )

Green Belt (Six Sigma) Trained and Tested.

SEAL Training (School of Emerging and Aspiring Leaders)

Personal Dossier

Date of Birth: 26th of Apr 1985

Languages Known: Hindi and English.

Marital Status: Married

Visa Status: US B1/B2 Visa valid till 2029

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