Manager Social Media
Resume:
Shyeta Oliver
Stone Mountain,GA 30088
ada3jd@r.postjobfree.com
Goal: Obtain rewarding leadership position with advancement opportunities.
Experience:
Carmax Call Center (Norcross, GA)
Customer Experience Manager June 2019 - Present
●De-escalate store concerns
●Approve contract stipulations
●Partner with financial institutions
●Draft communication for updates
●Hold team accountable to adherence, attendance, and all Carmax policies
●Provide feedback to peers
●Provide direct support to 12 - 14 employees
Toyota Financial Services (Cedar Rapids, Iowa)
Collections Supervisor July 2017 - June 2019
●Provided direct support for 15 employees
●Managed team behaviors for all staff included adherence and attendance
●Conducted interviews with prospective new hires
●Gathered feedback from employees
●Developed op strengths of team members
●Created lesson plans to ensure understanding
●Partnered with peers and outside business vendors
Nordstrom Customer Care (Cedar Rapids, Iowa)
Customer Service Supervisor Oct. 2014 – June 2017
●Monitored performance and coach when necessary
●Proactively changed processes/procedures to meet quality standards
●De-escalated Corporate inquiries
●Maintained clear communication of job aides
●Hired/Terminated and Trained employees
●Conducted monthly review meetings
●Spoke to customers as final contact of manager in charge
Home Depot Call Center – (Kennesaw, GA)
Customer Service Representative June 2013- August 2014
●Placed Customer Orders
●Assisted with product information
●Noted appropriate information on accounts
●Communicated with third party vendors
●Met daily sales goals
●Exceeded daily customer satisfaction metrics
Vinings School of Art – (Smyrna, GA)
Music Education Teacher/Marketing Advisor Nov 2012- May 2014
●Taught piano skills and music theory
●Instructed students ages 3 to 18
●Grasped student attention
●Trained hand/eye coordination
●Maintained positive relationship with parents
●Increased student enrollment continuation by 45%
●Created flyers
●Attended community events
●Managed social media accounts
●Promoted school
Focus Receivable Management - (Marietta, GA)
Collections Specialist II July 2011 - Nov 2012
●Analyzed accounts
●Utilized skip tracing tools
●Negotiated payments
●Educated consumers on credit reporting
Education:
University of Iowa – ( Iowa City, IA)
Master’s Degree in Strategic Communication May 2018
GPA 3.70/4.09
●Motivating others to execute actions
●Bettering business via internal and external communication
●Develop strategic communication solutions via analyzing and research
Kennesaw State University- (Kennesaw, GA)
Bachelor of Arts in Theatre and Performance Studies May 2015
GPA: 3.52/4.00
References:
Jennifer Jenkins
Theatre Arts Guild
Production Manager
Leah Walter
Toyota Financial
Manager
Lee Nowell
Synchronicity Theatre
Developing Director
ada3jd@r.postjobfree.com
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