MAYA SANTRI

Mobile Number : +628**********

Email : ada3i7@r.postjobfree.com

Place/Date of birth : Jakarta, December 9th 1989

Status : Single

Nationality : Indonesian

Gender : Female

Height/weight : 159 cm / 51 kg

Currently located in Indonesia

OBJECTIVE

I’m a very creative and approachable person. I pay special attention to details. I’m well organized and skilled with communication. A natural leader and remodel. Easy in adopting to change and thinking outside the box. People who worked with me says that my ability to reorganize and see any malfunction where others can’t, made me a strong person with a unique personality.

SKILLS &

ABILITIES

• English fluent spoken and written

• Arabic Moderate spoken

• Microsoft Office (Microsoft Word, Excel, and Power Point)

• Familiar with cash handling & credit card payment procedures

• Handling Guest Complain

• Food Safety

• Enable work with P.O.S MICROS system

• Guest Service

• Phone Handling

• Amadeus (basic knowledge)

• Opera System (basic knowledge)

EXPERIENCES March 2018–April 2019

HR• Coordinator • MASSADR HUMAN RESOURCES COMPANY

Al Khobar Saudi Arabia.

Job Description:

• Prepare daily standby report

• Maintaining employee database

• Administrative job

• Responding to the internal email

• Distributing and maintaining documents related to employee such ATM, Medical insurance, and Iqama

• Maintaining check in-out of the employee

• Conduct the induction training for new employee

• Handling employee complaint

• Handling phone call

• Supporting sales team

July 2016–September 2017

Gourmet House, In Room dining, The Lounge• Senior Waitress • KEMPINSKI RESIDENCES & SUITE, Doha, Qatar.

Job description:

• Responsible for guest service

• Responding to the internal email

• Responsible for answering all telephone calls and prioritizing said calls

• Assist the department to drive guest satisfaction by providing consistent guest experiences

• Report cleanliness and maintenance issues to the immediate supervisor

• Report positive and constructive guest feedback to the manager

• Assist in carrying out scheduled inventories of products and operating equipment

• Ensure the operational going smooth

• Handling guest complain

November 2014–May 2016 Hostess• CORK & SCREW, WINE CONCEPT RESTAURANT Jakarta, Indonesia

Job Description:

• Greet and escort walking guest to the table

• Responsible for Phone Handling

• Make reservation

• Maintaining guest database

• Responsible for reservation table rotation

• Assist the department to drive guest satisfaction by providing consistent guest experiences

• Report positive and constructive guest feedback to the supervisor

• Prepare daily report to the manager

• Ensure the operational going smooth

• Handling guest complain

• Assist in carrying out scheduled inventories of products and operating equipment

September 2011–October 2014

Captain Waitress• Part of Buddha Bar Network. By George V entertainment Paris. • BUSHIDO JAPANESE RESTAURANT and LOUNGE. Manama, Bahrain

Job Description:

• Greet and welcome guests in a warm and friendly manner

• Assist the guest for ordering food and beverage

• Always applies service techniques correctly at all time, and serving food and beverage items enthusiasm

• Ensure guest satisfaction

• Ensure the restaurant is always kept clean and organized, both at the front as well as the back of house areas

• Ensure to following standards and SOP

• Maintain cleanliness of work areas, china wear, glass etc

• Conduct monthly inventory checks on all operating equipment and supplies

• Do daily check list

• Report positive and constructive guest feedback to the manager EDUCATION

STADS ASMI (DIPLOMA 1)

• October 2006 – March 2007, Major: Business

Administration/Secretarial.

SMK NEGERI 15 JAKARTA (Senior High School)

• July 2004 – June 2007, Major: Business Administration/Secretarial. LEADERSHIP

Cotching new team members, directing others and lead by example, relationship building by reestablishing communication and problem solving, verbal and nonverbal communication throughout REFERERENCES

[AVAILABLE UPON REQUEST.]

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