Arnie V. Villarta

Employee Communications Associate at Teletech Iloilo

B5L2 Lessandra Subd. Hibao-an, Pavia, Iloilo 5001 Philippines +639********* ada3ho@r.postjobfree.com Key Qualifications

Strong experience in communications and engagement Extensive experience in end-to-end hiring process. BOSH Certified Safety officer and First Aider

Psychology degree holder with extensive experience in Research, Data Gathering and Data Analysis Tech Savvy and can use different computer and mobile software to perform tasks with efficiency Advance social media skills. Can use and easily learn different internet platforms such as Facebook, LinkedIn, Jobstreet, Google Apps as mediums to disseminate and gain important information. Strong background in using local and internet tools such as CRM, Taleo and other programs and application to create an efficient and accurate processing of data.

Proven confidence and motivation with extensive experience in providing excellent customer and client service. Organized and detail oriented.

Strong determination to meet and exceed goals.

Strong experience in various internal and external marketing initiatives. February 2018 - Present

Jun 2016 - Feb 2018

Work experience

Employee Communications Associate

TeleTech (Iloilo Site)

Served as primary point of contact for all internal communications. Ensuring that employees are timely informed and accurately aware of company initiatives utilizing several communications channels and format.

Key contributor of the site leadership facilitating bi-monthly meetings to ensure leaders are aligned in terms of the company's projects, events, changes and updates. Manage and propose usage of site budget and ensure that site maintains engagement and participation high among associates. Key contributor of the Philippine Employee Communications team in conceptualizing and creating major engagement activities for all sites. Project managing of key engagement activities and secure fullfilment of requirements.

Developed Marketing and PR Plans for major activties and events to ensure target audience are enticed to participate.

Served as the Site Foundation Ambassador enabling multiple TeleTech CSR activities within Panay.

Talent Acquisition Specialist

TeleTech (Iloilo Site)

Facilitated end-to-end recruitment process to hire competitive candidates who meet the qualifications of different programs and line of businesses. Facilitated screenings, interviews and examinations to filter and select candidates with high potential to succeed in the BPO Industry. Maximized opportunities by implementing different sourcing processes and methods within the hiring process to ensure that hiring goals are satisfied. Facilitated in-depth Behavioral Interviews to identify highly efficient and motivated individuals who are ready to take on client specified roles and tasks with high commitment and excellence.

Provided unmatched candidate experience and ensuring the best representation of the company.

Maintained recruitment database and ensuring accuracy of information. Ensured candidates are properly tagged in Taleo and that the system is well audited. Used

[Dec 2014 - Feb 2015] - [Aug

2015 - Dec 2015]

Apr 2015 - Aug 2015

Mar 2014 - May 2014

May 2014 - Oct 2014

Sep 2013 - Jan 2014

different softwares such as Excel, Outlook and Taleo each day of operations to ensure that all necessary information and communications are sent. Managed accounts and ensured delivery of classes to training which includes maintaining contact with candidates, ensuring compliance in pre-employment requirements, facilitating new hire orientation, securing signed contracts, creating trainee logins, and processing/implementing of statutory requirements. Recruitment Associate

IBEX Global

Facilitated end-to-end application process to satisfy hiring requirements for various programs; Conducts in-depth behavioral and competency interview, administers online examination, and conducts over-the-phone mock calls to evaluate and examine candidates’ skills and competencies.

Participated in Recruitment calibration sessions with the Training and Quality teams to ensure alignment with performance and delivery standards. Maintained recruitment database consistent basis, and endorsed necessary information to hiring entities.

Inside Sales Representative

Computrends System Technologies Inc

Qualified leads and set up appointment with manufacturing companies to introduce the Solidworks Software.

Conducted over the phone interview to look for opportunities to help manufacturing companies by introducing the benefits of Computrends’ Engineering solutions. Customer Service Representative

Alorica Philippines

Assisting SAT applicants.

Assisting in registration and inquiries.

Providing technical assistance.

Creative Specialist

The Studio

Selling and processing custom patches, shirts, caps, etc. Managing customers accounts and orders for custom items. Ensuring that customer are well informed and each option is fitted to customers' design. Relaying information to other department.

Customer Sales Representative

Stream Global Services

Ensuring customer satisfaction by assisting them with their concerns especially on purchasing mobile phones, plans and other services. Ensuring that customers are well educated with the products and services that will match their preferences and needs.

Ensuring that we provide excellent customer service and strong branding for our services.

2006 - 2010

Education

Bachelor's/College Degree in Psychology

Central Luzon State University

Won Ginoong Pamantasan Philippines (National Competition) 2010 Cultural Awardee

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