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Service Manager

Edison, NJ
December 17, 2019

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Lukhoi Shougaijam


Accomplished and accountable IT leader with proven track record of developing IT teams, leading and managing resources to meet business goals and objectives by guiding and directing for performance to exceed expectations and delivering IT services and solutions working collaboratively with all levels of leadership and functional teams delivering expertise in the areas of modern software engineering and development.

Seasoned Professional in EDI/ERP/B2B/B2C/GDSN

Specialized in JD Edwards /Oracle Enterprise One (E1) ERP package, EDI, B2B/B2C, EAI (Enterprise Application Integrator), Managed File Transfer solutions, Data translation/transformation and integrations tools such as: GXS TLi(iSeries), GXS TLE (Windows), GXS BizLink, GXS Application Integrator (AI), IBM Sterling Integrator, IBM Connect: Direct, IBM WebSphere MQ, IBM WebSphere Transformation Extender, and IBM Integration Service Bus. Designed and configured industry standard secured data exchange protocols such as SFTP, FTPS, HTTP/S, FTP with PGP, AS2, and SMTP. Development and compliance of several EDI/B2B standards such as ANSI X12 (Order to cash), HIPAA X12 Transactions, EDIFACT, EANCOM, TRDACOM, and GDSN/GS1.

Cloud and Modern Digital Technologies

Cloud service layers such as IaaS (Infrastructure as a Service), PaaS (Platform as a Service), SaaS (Software as a Service) in all cloud models (Hybrid, Private and Public). Solutions architect in diversified IT platforms such as IBM iSeries, MS windows, Unix/Linux/AIX, public cloud such as Amazon Web Services (AWS) and DevOps. Lead in software and solutions development team in the areas of SOA architecture leveraging Web services, DevOps and Java based programming/scripting, API, DevOps, and Continuous Integration and Continuous Deployment (CI/CD).

Experienced Software programming environment and languages

C, C++, JAVA (Java Script, Python, Ruby, Json), API, RPG ILE, CLP, SQL, COBOL, JCL

Industry Domain Experience

Supply Chain, Healthcare, Manufacturing, Transportation, Financial

Education Qualification

Master’s Degree in Computer Science Jawaharlal Nehru Technological University Andhra Pradesh, India

Bachelor’s Degree in Computer Science Manipur University Manipur, India

Professional Certifications

Agile/Certified Scrum Product Owner Scrum Alliance USA

AWS Certified Cloud Practitioner/Architect AWS USA

ITIL Certified Loyalist Certification Services USA


Wipro Technologies Ltd, NJ Jun, 2018 – Till Date

Leader in EDI, ERP, Supply Chain, and Cloud

Hands on leader in B2B/EDI/ERP initiatives, supply chain business process transformation, risk and security assessment with in-depth experience and knowledge of EDI standards, Order to Cash EDI transactions, Enterprise Resource Planning (ERP) programming and development. IT Strategy to meet business goals and objectives for growth, revenue generation, Return on Investment (ROI), customer/user experience, Critical Success Factor (CSF), and Key Performance Indicator (KPI) to meet business goals and objectives.

Expertise and Responsibilities:

Assessment of current environment

Assessment of existing application portfolio and EDI/ERP/B2B solutions with reference to business capabilities to investigate opportunities, assess risk both functional and non-functional requirements to resolve any issues related to performance, security and compliance.

Application Portfolio Rationalization, Business Process Rationalization and

Disposition of enterprise applications based on scoring (Technical Value, Business Value, and Risk Value) based on industry standard methodologies and practices for migration using R-Lane and portfolio analysis for disposition such as Retire, Retain, Refactor, Replace or consolidation of enterprise systems. Digital Transformation to cloud and other open system technologies.

EDI Development and Trading Partner Management

Developed EDI strategy to align with business strategy, goals and objectives. Developed EDI transactions set in several EDI/B2B standards such as X12, EDIFACT, EANCOM, XML and other transformation formats.

Developed RFI, RFP and led vendor evaluation. Negotiate terms in SOW (Statement of work) within budget and timeline required to implement and ongoing operations/maintenance.

Steve Madden Long Island City, NY July, 2016 – June, 2018

Senior Manager - EDI and Distribution Systems

Demonstrated leadership building successful IT teams and managing for productivity and performance working with all levels of IT functional and leadership teams. Champion in enterprise architecture, enterprise risk assessment, rationalization of application portfolio, disposition of applications (retire, retain, migrate, consolidate), migration strategy, engineering and software development in agile methodology, and XaaS (Anything as a Service). Thorough discovery and assessment of existing on-premise infrastructure footprints in terms of applications, security/compliance, compute, storage, and network.


IT Strategy and transformation roadmap – Developed IT strategy for enterprise architecture and led migration strategy development. Rationalization of business process, Rationalization of IT systems (Applications, storage, compute, network) using industry standard rationalization standards and practices. Enhanced IT security/compliance posture and implementation of IT security awareness program. Developed transformation readiness program that provides objectives, In-Scope, Out-of-Scope, RAID (Risks, Assumptions, Issues, and Dependencies), Technology and Tools, Current Architecture, Propose Architecture, Preliminary Effort Estimation and next steps in a phased approach.

X12 EDI Transactions: Managed team for daily B2B and EDI Transactions such as ANSI X12 850, 855, 860, 832, 852, 856, 810, 820, 823, 845, 844, 849, and GDSN (Global Data Synchronization Network), Item Catalogues, UPC block Management

Software Engineering and Development - Demonstrated leading teams in Software Engineering, Development, Support of existing enterprise applications, e-Commerce and distribution module for EDI/B2B Supply Chain Order to Cash business transactions. Provided quality assured in service level improvement in terms of Service-Level Agreement (SLA) and Operational-Level Agreement (OLA) working with all involved functional teams, stakeholders, and business partners.

Revenue generation and enhanced quality IT Service: Significant reduction in chargeback from customers and trading partners specially from wholesale partners. Significant increase in business scorecard and quality of IT services meeting SLA and OLA.

IT Team Leadership: Led IT Teams for delivering IT services on time within Budget by executing IT projects aligned with business objectives and IT strategy initiatives working with all levels of functional, operational, and business leadership team.

Capital One, Richmond, VA Sept, 2014 – 2016

Cloud Migration and Implementation Consultant

Agile Product Owner as well as technical lead for Cloud migration strategy leading Agile team for assessment of existing virtualized servers (Windows, Linux) environment with critical enterprise applications and security network domain groups to provide recommendation on solution strategy for Credit Card Line of business. Worked with all levels of functional and operational groups in several Agile teams for collaboration in risks assessment, architect, implementation and migration of on-premise systems and applications to AWS leveraging all service layers. Hands on architect of cloud solutions, development, release and deployment to migrate legacy systems and applications to Amazon Web Services (AWS) public cloud implementing all cloud service layers such as IaaS, PaaS, and SaaS leveraging DevOps, CI/CD tools.


Demonstrated Agile Product Owner Skills and Critical project management/service delivery in the Agile/Scrum/Kanban team working with RTEs (Release Train Engineers), Stakeholders, business leaders, and functional teams for delivery of services working through VersionOne Agile Software project management, agile ceremonies such PSI/PI planning, sprints, daily stand-ups/scrum, Scrum of scrum (S2), Scrum of scrum of scrum (S3), Team introspective session. Managed with excellence in creating and managing Epics, Stories, Backlogs, in flight stories by removing impediments, measuring progress and key deliverable to meet expectations of key deliverable in terms of timeline and quality of service by working closely with cross-functional teams.

Accomplished in leading teams to develop cloud migration strategy, assessment, architect and deployment of AWS cloud services layers (IaaS, PaaS, SaaS) in multi-availability zones leveraging compute, storage and network services such as IAM (Identify Access Management), VPC (Virtual Private Cloud), Private Subnet and Public Subnet, NACL (Network Access Control List), Internet Gateway, NAT Services, Route 53, Security Groups, ELB (Elastic Load Balance), ASG (Auto Scaling Group), Cloud Watch, EC2, RDS, S3, EBS Volume, API gateway and many other key services available in AWS Cloud service offerings.

Led the team to train DevOps and Continuous Integration and Continuous Deployment (CI/CD) best practices along with implementation of industry standard open technology tools such as GitHub, Jenkins, Chef, and Ansible.

Hands on design and support of on computer environments - virtualization, Databases (Oracle, DB2, SQL, NoSQL, PostgreSQL, MongoDB, Network and access securities (WAN, LAN, VLAN, XML Network, F5 or BIG IP, Firewall, LDAP), Enterprise Data Exchange.

Virginia Premier Health Plan. Richmond, VA April 2013 – August, 2014

IT Director

Major roles/responsibilities and accomplishments are:

Developed and led IT teams demonstrating accountability in the areas of EDI/B2B, HIPAA EDI transactions, IT Infrastructure and security, and IT service desk.

Provided strategic roadmap and led to hands on Architect of in house B2B/EDI suite of solutions such as GXS BizLink, GXS Application Integrator, and GXS BizManager. Demonstrated hands on analysis of critical pain points and pitfalls of the existing legacy systems. Researched and provided recommendation of new enterprise application solutions for B2B/EDI and claim processing systems to senior leadership team working through RFP, RFI, RFQ, Contracts, SOW, ROI, and project lead for implementation.

Demonstrated leadership and critical agile project management and service delivery working with several agile teams, stockholders, RTEs (Release Train Engineers), customers, business leaders, and functional teams working through many agile/scrum ceremonies such PI planning, sprints, daily standups/scrum, S2/S3 (Scrum of Scrums), release planning and continuous improvement. replacing third party solution provider (GE) and implemented HIPAA X12 5010 EDI Transactions such as 834, 835, 837, 271,278, 276, 277, and 820 across multi-platform MMIS (Medicaid Management Information System) such as GE IDX (Claim processing and editing solution). Implemented secured connectivity solutions such as SSH, FTPS, SFTP, AS2, FTP with PGP, HTTP/S.

Observed strict IT security and compliance/regulations such as Sarbanes Oxley (SOX), HIPAA, HEDIS, NIST, FISMA, and information technology internal controls for all processes within infrastructure and risk management and daily IT and organizational operational services within ITIL best practices framework.

McKesson, Inc Richmond, VA Sept 2007 – Feb, 2013

Senior IT Manager

Led the team for Integration, architect as well as led project manager for ERP/B2B/EDI/EAI solution implementation. Responsible for analysis of existing pain points/pitfalls that affects SLA, Security, and compliance. Generated RFI, RFP from all user inputs and use cases. Developed initial team for vendor evaluation for feature and capabilities to reflect the RFP and the use cases.

Assessed ROI, TCO and solution implementation/migration strategy for presentation to senior leadership for input and approval for budget. Developed solution engineering and implementation project team representing security, network design, solution feature design. Led the project to complete implementation and migration of B2B/EDI processes to the new platform in a phased rollout basis.

Led the team to design and develop and support of Order to cash EDI transactions – ANSI X12 850, 855, 860, 832, 810, 856, 820, 823, 852, XML, cXML, HL7, and HIPAA EDI transactions – ANSI X12 834,835,837,820. using GXS TrustedLink iSeries (TLi), AS400 RPG/ CLP programming, ERP -Enterprise One/JDEdwards ERP development and integration with backend applications (EDW, WMS) and databases – SQL, Oracle, and IBM DB2.

Led role for migration of SAP-IDOC EDI documents used by acquisition partners to JDEdwards/Oracle E1.

Mergers and Acquisitions – Sterling Medical, PSS World Medical, Edwards Medical

Wittman-Hart, LLC Chicago, IL April, 1997 – August, 2007

Senior Consultant

Provided IT solutions to clients with specific to ERP, EDI/B2B integration with backend enterprise applications. Specialized in AS400 programming, software development, ERP packages, EDI/B2B standards, integrators, translators, and connectivity solutions.

The majority of clients were of fortune 500 companies such as

Baxter Internationals, Inc., IL

Medtronic, Inc., MN ~ McKesson, Inc., VA,

Liberty Hardware, Winston-Salem, NC

Sony Electronics, Inc., San Diego, CA,

SEIKO Corporation of America, Mahwah, New Jersey.

Key Technical Skills:

JDEdwards/Oracle ERP, IBM AS400 Programming using RPG, CLP, SQL, DB2, DDS, RLU, SDA, FDA tools; Software Development Life Cycle (SDLC), EDI Development with standards such as ANSI X12, EDIFACT, TRADACOM, EANCOM, and JDEdwards ERP Programming.

Expertise in EDI/B2B interface design and development for many ERP packages in IBM i-Series (AS400) that included JDEdwards/Oracle, MAPICS, and Oracle e-Commerce Gateway solution.

Expertise in Inovis/GXS TrustedLink iSeries (TLi) translator and EDI specification design, mapping, and Liaison/nuBridges Connectivity Solutions, IBM Connect: Direct

Order to cash EDI Transactions: ANSI X12 850, 855, 860, 832, 852, 856, 810, 820, 823, 845, 844, 849, etc.; HIPAA X12 EDI transactions such as ANSI X12 834, 837, 835, 271, 270, 271, 276,277, 278

Secured connectivity solutions standards/protocols: SSH, SSL, AS2, VAN, HTTP/S, FTP, FTPS, SFTP, PGP

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