Name: SaidI Mwangi Kagotho
Id number: 33197891
Language: English, Kiswahili, Arabic (low)
Nairobi institute of Business Studies
Certificate in business management(2018-2021)
Petanns Computer College
Pettans computer college package(Distinction)
Kenya Certificate of Secondary Education [K.C.S.E]
Jimmy Thyaka academy
Kenya Certificate of Primary Education [K.C.P.E]
Keen Educational Centre
Front office manager and Hotel assistant manager (2016-2018)
Double Tree Hotel(2016-2018)
Assistant at Blend Restaurant (2018-present)
Duties and responsibilities:
Ensuring company policies are followed.
Optimizing profits by controlling costs.
Hiring new employees.
Resolving customer issues to their overall satisfaction.
Maintaining an overall management style that follows company best practices.
Providing leadership and direction to all employees.
Ensuring product quality and availability.
Preparing and presenting employee reviews.
Working closely with the store manager to lead staff.
Overseeing retail inventory.
Assisting customers whenever necessary.
Organizing employee schedule.
Ensuring that health, safety, and security rules are followed.
Taking disciplinary action when necessary.
Ensuring a consistent standard of customer service.
Motivating employees and ensuring a focus on the mission.
Maintaining merchandise and a visual plan.
Maintaining stores to standards, including stocking and cleaning.
Completing tasks assigned by the general manager accurately and efficiently.
Supporting store manager as needed.
Oversee day-to-day operations and work of lower-level staff
Ensure compliance to organizational standards, including safety standards and client or customer communications
Monitor and provide feedback to managed staff to effect improvements in organizational goals
Manage reports and personnel documents, including payroll
Review and filter applications for potential new hires
Assist in interviewing applicants and confer with senior-level management on hiring process
Assist managers and other staff with procurement of necessary materials and equipment
Supervising a team of security guards and taking precautionary measures for security
Coordinating with other security supervisors and resolving vital security issues
Directing and overseeing the implementation of all safety and security programs for the purpose of providing protection and a sense of well-being to all guests and team members.
Screening, interviewing, selecting, managing, reviewing and counseling the security officers to maintain order throughout the hotel.
Periodically reviewing the officers and logs to ensure complements and accuracy.
Promoting safe work practices. Assisting in ensuring compliance with the work standards and preventive measures.
Assisting in the development, administration, and implementation of safety incentive programs and safety training classes.
Visually identifying, correcting and recording the safety hazards.
Conducting security department meetings. Attending and participating in other required hotel meetings.
Leading and directing the investigations of accidents, thefts, property loss and unlawful activities.
Drafting security policies and updating security team and visitors on the same
Patrolling the premises and ensuring CCTV camera are working 24/7
Scheduled duties of security guards at specific points
Conducted routine patrols and drafted security reports
Coordinated with law enforcement agency in case of security threat
Professional skills and Qualities
• Skilled in leadership
• Able to communicate well with diverse group and also person
• Able to learn quickly and apply the knowledge effectively
• Good in decision making
• Security and emergency system and procedures
• Law, evidence and crime scene preservation
• First aid
• Fire and safety
• Health and safety at work
• Dealing with emergencies
• Effective communication
• Conflict resolution
• Communication and customer care
Computer packages[MS office]
Good in communication among people
Able to solve disputes and problems
Office operations and dispatch