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Technical Writer Project

New York City, NY
December 17, 2019

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John W. Taylor

New York, NY ***** 212-***-****


Fixed income securities, within back office operations and accounting was my entrée into the capital markets arena, specifically within MBS, repos, dollar rolls and treasuries. Then I moved into technology starting as a QA Tester, then Business Analyst and Technical Writer positions. Most recently, I have spent some time in Compliance and Regulatory. With 15+ years of experience, I have a full understanding of the trade life cycle from trade capture to settlement, for many financial products. And finally, because I came up through the ranks, I can talk to the people in the mailroom as easily as I can talk to the professionals in the corner office.



Change Management

Microsoft Office/Visio


Client Onboarding

OTC derivative products

Securities Lending

Data Governance

Fixed Income Products

Process Flows

Operational Risk

Policies, Procedures, Roles & Responsibilities

PM: Waterfall/SDLC, Six Sigma/Lean, Agile

Atlassian: JIRA, Confluence

Broadridge (Impact, BPS, MBSE)

Sungard (Global Plus, Brass/Brut, Martini, Phase3, UBIX, Fidessa)


BUSINESS ANALYST: Created documentation related to technical and business writing, business process flows, business process modeling, and the various documents like: user guides, business, functional & technical specifications, use cases, test cases, user manuals, screen prototypes (GUI)/ screen mock-ups and wire frames.

TECHNICAL WRITER: Wrote/drafted mandatory documentation for completion included: Policies & Procedures, Roles & Responsibility (RACI chart). Also created documents related to “Service Level Agreements” (SLA), software licenses, new procedural manuals pertaining to: corporate policies, change management, corporate best practices, security policies, disaster recover, and daily operational guides.

COMPLIANCE & REGULATORY: Know your customer (KYC), Office of Foreign Assets Control (OFAC), Anti-Money Laundering (AML), FinCEN’s 314(a) PATRIOT Act of 2001, Foreign Account Tax Compliance Act (FATCA), Intermediate Holding Company (IHC), Basel III, Volcker, Dodd Frank, Federal Reserve Reporting (FFIEC002, FR Y-9C, Form FR Y-7N and FR_Y-14Q, Liquidity Reporting (FR 2052a) and Comprehensive Capital Analysis Review (CCAR).


By creating a user guide, which explained in detail, the 1500 lines of reference data to be collected/ validated, was able to complete the project in 4 months instead of eight and saved the client about $75,000.

By developing an alternative action plan for all critical functions, was able to successfully complete my project on time and within the allotted budget; the remaining 11 teams were delayed up six months for NOT properly mitigating their risk. (Savings to client: $1,625,000)

By instituting new policy (Car Service to the 5 borough after 8:00 PM; final destination after 10:00 PM) and centralizing firm wide black car service. (Savings to the client $9,000,000 on an annualized basis)

By disallowing employees to order car service 30 minutes before the 8PM requirement. (Savings to the client was $3,5000,000)


Freelance Sales Leads Generator (Consultant) April 2019 – August 2019

Used online resources to generate potential sales leads for plastics manufacturer and tee shirt printer. Results were delivered weekly in an excel spreadsheet

Bank of America IT Business Analyst /Technical Writer (Consultant) July 2018 – September 2018

In an agile environment, an F/X migration project, from several vendor applications (SunGard/Sierra & Bloomberg/ TOMS) to existing and newly developed internal application. Created documentation to reflect: status updates, meeting notes, PowerPoint presentations, process flows, change management protocols, developer toolkits, tutorial guides for JSON API platforms, specialized updates to Wiki (Atlassian-Confluence) and SharePoint. Financial products utilized: Foreign Exchange Spot, forwards, Swaps, Vanilla and first generation exotic options. Managed several working groups related to infrastructure development in front office credit department.

Commerzbank AG Business Analyst /Technical Writer (Consultant) October 2017 – January 2018

Business Analyst/Technical Writer: Subject to the Project Management Framework (PMF), in Agile; was responsible for writing, reengineering, assembling and managing the collection of PMO related documents, from two work streams (6 projects total), to satisfy an internal audit/compliance/ data governance (processing, user authentication (Single sign-on (SSO)) directive. Each package of artifacts contains more than 30 documents related to project plans, expenses, timelines, risks, signoffs, process flows/ improvements, agile documentation (user stories, acceptance criteria, and story points), operating/user manuals and communication directives. Managed clients’ expectations, in terms of deliverables, timelines and future goals.

Applications utilized including: JIRA, SharePoint, RSA Archer, HP Service Manager, HP Quality Center, Microsoft PowerPoint (for senior manager presentations/ steering committees ). Also utilized version control and change management principals, to keep the documentation organized. Used Excel macro’s to translate large quantities of data from PDF, to Word to Excel, to create customized reports. Used advanced functionality in excel to preform data cleansing.

Projects included: Broadridge/Impact, upgrade to 9.4.1; Repo/Securities Lending in Martini & Loanet, My Compliance Office (MCO) and Golden Source for Client Data. Project was completed on time and on budget.

MUFG Union Bank Senior Business Analyst /Technical Writer (Consultant) April 2017 – July2017

As a result of an OCC mandate (12 CFR Part 30), was responsible for driving seven (7) global/enterprise risk related, work streams to completion; writing/drafting mandatory documentation for completion included: (a) Policies & Procedures (b) Roles & Responsibility (RACI chart) (c) Effectiveness (d) Sustainability and (e) outstanding gaps

Converted Treasury/OCC directive (12 CFR Parts 30 and 170) into functional/business requirements; also known as “Risk Governance Framework” and “Heightened Standards”

Reconciled OCC mandate verses (a) Front Line of Defense (Line of Business), (b) Second Line of Defense (independent risk management) and (c) Business Unit Risk & Controls Officer (BURCO), in a matrix form

Risk streams included: compliance, credit, legal, liquidity, market, operational, regulatory, and reputational.. Utilized Microsoft Powerpoint, Excel and Word, in the preparation and presentation of project documentation, to senior management steering committees.

Project was completed on time and on budget.

BNP Paribas Regulatory Business Analyst (Consultant) November 2015 to April 2016

Created & formalized project documentation including: project charter, project plans, pert and Gantt charts, duration estimates, financial costs, and communications plans, among other things. Also responsible for reporting to senior management on topics such as resources, statuses, operational risks, dependencies, constraints, escalation plans, project and release plans.

Responsible for building requirements (business & functional) for topics related to Intermediate Holding Company (IHC), Basel III, Dodd Frank, Federal Reserve, FASB 133, Comprehensive Capital Analysis and Review (CCAR). Reports completed: FFIEC002, FR Y-9C, Form FR Y-7N and FR_Y-14Q, Liquidity Reporting (FR 2052a)

Built requirements & tested (1) Broadridge/ICI/Impact/BPS (equities) Application (Back-office/ Prime brokerage/ Clearing/ Fixed Income: Treasury, Mortgage/MBS, CMO, CLO &ABS), (2) Calypso (Cash Equities, F/X & OTC Derivatives) and (3) Martini (Front Office Fixed Income Securities, Securities Borrowing/Lending & Repo Trading based on ALD/ ALDOP). Managed the software development life cycle (SDLC/Waterfall), process from inception to delivery, for several projects. And participated in projects related to Data Governance (Developing key controls, user authentication (Single sign-on (SSO)), and Change Management

Used (a) Microsoft Excel for data analysis and comparison, (b) Used JIRA and SharePoint for document storage and tracking projects items. (c) Microsoft PowerPoint for presentations to senior management, (d) Microsoft Visio to create process flow/mappings and (e) UBIX for listed derivatives.

MUFG Union Bank Compliance Business Analyst (Consultant) April 2015 – June 2015

Created & formalized project documentation including: project charter, project plans, pert and Gantt charts, duration estimates, financial costs, operational risks and communications plans, among other things. Also responsible for reporting to senior management on topics such as resources, statuses, risks, develop the escalation plans, dependencies, constraints, roles and responsibilities (RACI chart), project and release plans. Used Enterprise Performance Life Cycle (EPLC) project management discipline.

Responsible for reporting statues on a number of projects related to the screening of clients, sub accounts/clients, counterparties and securities from the perspective of: Know your customer (KYC), Office of Foreign Assets Control (OFAC), OFAC Reporter (Prime), Anti-Money Laundering (AML), SWIFT messages/ Federal Reserve Wire Instructions (Fed Wire), Suspicious Activity Report (SAR) and FinCEN’s 314(a) PATRIOT Act of 2001.

Citibank (Retail and Commercial Banking) Compliance Business Analyst/ Product Owner (PO) (Consultant) February2014 – December 2014

Within an agile project management methodology, was responsible for building requirements/artifacts from several internal applications to the “Fidelity (Alltel) Systematics” (FIS) system, from a domestic tax perspective, which includes Federal & State withholding and reporting for commercial and consumer (retail banking) clients.

Frequently created and exhibited PowerPoint presentations, to senior management on various topics including: resources, statuses, risks, velocity, dependencies, constraints, release plans, data validation, operational risks and outstanding grooming details.

As a Project Manager/Product Owner, was responsible for leading a team of business and technology leaders to create user stories, acceptance criteria, business rules, assumptions, process flows and impacted applications pertaining to: Tax Forms Tax Forms: W8, W9, W8Ben, W8BEN-E, 1099-INT, 1099-MISC, 1042-S, 1st B Notice, Tax-2nd B Notice, Tax-C Notice, Tax-C Notice Stop, Cost Basis/Tax Lot Accounting, Chapter 3 (NRA) and Chapter 4 (FATCA), Dodd–Frank Act, Personally Identifiable Information (PII) and Anti-money laundering (AML).

User Software Applications: Rational Team Concert (RTC), BluePrint, Quality Center (QC)

Credit Suisse (Private Banking/ Wealth Management) Senior Business Analyst/ Technical Writer (Consultant) April 2013 – July 2013

Gathered requirements, formulated solutions as well as prepared documentation (user guides, business & functional specifications, use cases, test cases), from various global users, based on the project needs and international regulations, for a customer relationship management (CRM) application which is the “golden source” repository for electronic documentation, reference data, currency/foreign exchange (F/X), nostro and depot (depositary) account information. Used JIRA and SharePoint for document storage and tracking projects items.

By creating a user guide, which explained in detail, the 1500 lines of reference data to be collected/ validated, was able to complete the project in four month instead of eight and saved the client about $75,000.

Created presentations, current/future process/work flows, authorization requests and usage hierarchy (IT Governance), to determine access authentication & approvals.

MTM Partners Senior Business Analyst/Technical Writer (Consultant) January 2011 to April 2013

Responsible for evaluating the client’s organization for: operational risks, process improvements, and cost cutting/revenue producing opportunities. Conducted meetings with department heads, to determine current work environment, gaps in current processes and future technology needs. Compiled results into a policy & procedural document and was presented to senior management for future strategic implementation. (Non-Profit)

Responsible for designing test cases / scenarios for exchange traded funds (ETF), listed indexes, cash equities (Fidessa), equity exchange traded futures, options & interest rate derivatives, in the following disciplines: connectivity to exchanges, commissions, fees (SEC, Exchange, OCC, ORF), Compliance/ Regulatory (Short Interest Reporting, Large Option Position Reporting (LOPR), (FIX) protocol and Foreign Account Tax Compliance Act (FATCA)), Trade Surveillance, Reference Data, and Operational Risk for an application called Shadow Financial & GMI futures (French Consortium). Used performance calculations to determine if the portfolios were achieving, the desired results. Responsible for writing a strategic business plan for a private lender, whose collateral is secured by commercial real estate properties valued at $10 MM and below. (Start Up)

Bank of America Business Analyst (Consultant) August - December 2010

Managed a development effort, within Operational Change Management (OCM), which attempted to create a daily reconciliation between the organizations (Global BAC/Merrill) internal market risk application and the sub & general ledger (Oracle GL); variables included: operational, product, and market risk, monthly reconciliations, positions, scenarios, trading desks: Commodities, Currencies (F/X), Mortgages Rates & Swaps (OTC Derivatives); reference data, Enterprise Risk Management (ERM) and reporting concerns, due to a compliance directive (Dodd–Frank Act (VII)/Volcker Rule(VI)), Data Governance (processing, user authentication (Single sign-on (SSO), Change Management, Volcker Rules in terms of clearing, execution, and data reporting.

Participate in relevant working groups (i.e. MBSCC, DTCC,) to represent Securitized Products Operations and lead dialogue and initiatives specific to SP Change Management functions, in partnership with Capital Markets Credit, Rates Operations and Credit/Rates Middle Office leadership as needed

Conducted weekly status meetings to review project timelines (CA Clarity systems), risks, actions, issues, resources, budgets, change management protocols, User Acceptance Testing (UAT) and possible delays were escalated to senior management. Used of Excel (vlookup, macros, nested logic, pivot tables), to conduct analysis within many of the reference data structures.

Kestrel Technologies Business Analyst/Technical/Writer (Consultant)September 2007 to April 2010

Responsible for: Managing day-to-day operations as well as planning for strategic growth; creation and upkeep of complex documents such as “Service Level Agreements” (SLA), software licenses & service agreements; creation & implementation of new procedural manuals pertaining to: corporate policies, change management, corporate best practices, security policies, disaster recover, and daily operational guides

Responsible for the creation of: (1) project plans with defined milestones that identify the project critical path; (2) detailed project charter that defined project goals, objectives, governance structure, scope, guidelines and release plans; (3) project schedule (Gantt chart) which defined, resources and the identification of scheduling conflicts; (4) capacity management, to manage information technology; (5) operational risk assessment report, to determine possible points of failure within the organization, new project assessments/ project timelines (MS-Project) and process work flow to determine potential risk factors and how to mitigate risks; (6) creating Disaster Recovery / Business Contingency Plans

Supervised/ mentored 25 direct and indirect reporting professionals, related the implementation of new software and multiple complex projects (i.e., several interfaces; in and out flow of market & reference data (Reuters/Bloomberg), traditional and Citrix hosted solutions, new client orientation (client onboarding)). Utilized both SDLC and Agile, project management methodologies. Managed budgets up to $8 million, per project, across multiple functional areas.

Conducted weekly status meetings to review project timelines, risks, actions, issues, resources, costs (variance on costs), dependencies, change management adjustments and possible delays were escalated to senior management. Also was accountable for Project Management Office (PMO); responsibilities included: budgets, time sheets, project plans (schedules/dependencies) meeting notes, client billing, test of plans and tracking compliance. Utilized for all CRM related activities, Documentum for storage and Great Plains/ Microsoft Dynamics for accounting.

Kestrel Technologies was a front office, fixed income software organization which created two applications: (a) Karousel (Buy Side) and (b) RAPTr (Sell Side & OMS). In addition to processing fixed income securities, RAPTr consumed OTC derivatives including SWAPS, Repurchase Agreements (Repo) and Securities Lending transactions.


Long Island University, B.S., Business Administration

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