Patricia Van Gundy

customer service representative, medical biller

Columbus, OH

ada3fg@r.postjobfree.com

614-***-****

Work Experience

Medical Biller Assistant/Data entry /Customer Service State of Ohio Bureau of Workers' Compensation-TDEA - Columbus, OH July 2016 to August 2017

Review medical faxes and correspondence received and apply the infomation to the correct client so the system could generate payments to the clients or providers. Meet deadlines and quality for each week and month. Communicate with other departments, employees, state agencies and attorneys to meet state laws. Medical biller

Ohio Health-temp - Columbus, OH

August 2015 to November 2015

to September 2010 also worked from 03/200*-**-**** collecting and settling up payments arrangements from self

insured patients. Process medical physicians and hospitals for Ohio Health. Correspond with medicaid, medicare, and commercial insurance companies on the status of claims. Handled appeals, followup, and denial claims. Was employee of the months several times for meeting the goals of the departments.

Caregiver/self employed

Self Employed - Columbus, OH

October 2003 to December 2013

Care for a family member, who was disabled.

Death with family member's health issues on the phone, in writing, and in person, such as claims,precertification, and conflicts.

Called providers and insurance companies to obtain medical records and information to medical claims that were denied or other issues for my family member and my clients when there was issues with their claims.

Spent 40% of the time on the phone handing various issues for my family member or clients.

Medical Biller

Ohio Gastroentology Group - Columbus, OH

September 2002 to March 2003

Handled all the precertification for the practice of twelve physicians. Billed medical insurance companies, Medicaid, Medicare for services rendered. Answered patients' questions and insurance companies about the balances, treatment, and other isssues by phone, writing or in person.

Handled soft collections for the practice on any balances owed. Account Manager

Nationwide Mutual Insurance Company - Columbus, OH May 1988 to June 1999

Handled all benefits for thirty five accounts from medical, disability, workers' compensation, vision, dental, and all others on a daily basis.

Worked with human resource departments, ceo's, employees and agents on difficult issues that arrives from claims being handled wrong, to adding employees to the system. Answered all correspondence by email, phone, and written Education

Bachelor of Science

Franklin University - Columbus, OH

1993

Skills

CODING, ICD, MEDICAL INSURANCE, SOFT COLLECTIONS, DATA ENTRY, Medical Billing, DME, Medical Coding

Additional Information

Data Entry, Microsoft office, medical terminology, contracts, cpt, icd-9-10, soft collections, customer services, DME, medical insurance, medical billing, medical coding, disability, and workers compensation.