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Sales Customer Service

Buffalo, NY
December 17, 2019

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Buffalo, New York ***** 585-***-**** cell

TARGET: Accounting Operations Administration


Accounting and Operations Professional with extensive experience providing accurate data analysis and quality support to accomplish the company mission. Considered by team members as a go to person in any situation and able to complete projects independently. Self-starter who is organized and detail oriented.

Core competencies:



Quality Assurance

Budget Reconciliation

Effective Communication

Customer Service




Staff Accountant, Finger Lakes Gaming and Racetrack, Farmington, NY 2011 - 2019

Managed the input and import of journal entries into PeopleSoft. Organized all journal entries into numeric order and number them for internal completion.

Input 1017 commission for numerous entities, checking statutory rates in-state racing schedules and specific simulcast calendars for completeness.

Received tote reports for Simulcast Pay-Adjustment, Breakout/Live-Handle, Warren Bonus statement and distribute accordingly into spreadsheet models.

Input daily VGM numbers into Database, verify accuracy of reports.

Tracked gift shop inventory by preparing daily summaries of sold merchandise in spreadsheet model.

Assisted in mutual and VGM bank audits.

Reconciled Controllable / Non-Controllable to correct department into proper spreadsheet model.

Reconciled the Brinks Activity Report Invoice, Platinum Fee Waiver Log and maintain W-9 files.

Assisted with MGAM reconciliation, Marketing QTM distribution of merchandise giveaways, and filing Accounts Payable invoices as needed.

Assist in reconciling Food Services dailies by recording prior day activities into daily tracking model.

Updated Buffet model and Coupons/Comps spreadsheet for month end.

Assisted Payroll by entering information from timecards and timesheets into spreadsheet for calculation all pay and enter all information into PeopleSoft for payment.

Assisted Accounting team with month end procedures and end of year reports.

Assisted with other projects/responsibilities as assigned by the Controller.

Administrative / Salesclerk, Shepard Bros., Inc., Canandaigua, NY 2009 - 2011

Reconciled Bank, Ford Interest, Dealer, FMC Vincent, Mobility Statements.

Provided support to Cashier, Accts. Receivables, Accts. Payable Clerk.

Inventory of Vehicles, Buses, Dealer Trades, Isuzu and Used Floor Plan Vehicles from Auction.

Book of registry scan all parts & service documents, and sales tax-exempt certificates.

Generated reports for sales, controller and other departments as requested.

Printed daily salesman reports on Contact Management.

Applied for mobility and Bid applications on FMC website.

JACQUELINE L. WATSON Page Two 585-***-**** cell


Accts. Payable / Accts. Receivables / Cashier Clerk, Shepard Bros., Inc. 1999 - 2009

Answering and routing incoming phone calls to proper departments.

Managed petty cash flow, mail distribution, postage meter and office supplies.

Posted and processing all cash, credit card, checks and eft payments.

Processed receipts for customers, sales dept. and vendors.

Established customer credit line and set-up credit accounts for vendors.

Processed customer payments, maintaining customer records, posting and paying vendor invoices.

Reconciled customers and vendor accounts for end of month.

Posting and filing accounts payable and receivable invoices.

Printed checks and statements for all customers and vendors.

Researched and solving discrepancies for all vendors.

End of day and end of month closing.


Erie Community College, Buffalo, New York

Penn State University. Hazelton, Pennsylvania

Kensington High School, Philadelphia, Pennsylvania


Microsoft; Word, Outlook, Excel spreadsheets, data input, record keeping and PeopleSoft. Ability to learn new software.

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