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Curriculum vitae

Heliopolis –Cairo-Egypt

Tel:010********* 01000/559808

E:mail :ada3ae@r.postjobfree.com

zeinab el sheikh

Personal data:

Date of birth :25\6\1976

Place of birth :Cairo

Country of nationality: Egypt

Gender :Female

Marital status :Married

Education:

First university degree:B.A law

University :Cairo university

Faculty :law

Major :law

Grade :pass

Graduation year :1998

High school name :kollayete el -banat

Spoken language :Arabic Degree: Excellent

English Degree: v. good

French Degree: v. good

Certificate: * Quality Management System ISO9001:2015

Lead Auditor.

*Business Development

* Customer satisfaction course

* Course International commercial arbitration

Computer skills:

Office 2000

Internet

out look express

Career objectives:

- Strong Charisma .

- An outgoing and confident personality.

- Excellent communication and presentation skills

a flexible approach.

- Strong research and interviewing skills .

- Strong script writing skills .

- Calmness under pressure and the ability to work to strict deadlines.

- Multi-tasking ability

- A good memory, for recalling facts, figures and scripts

- The ability to work well as part of a team.

Qualification :

Excellent oral and written communications &negotiations skills

Excellent time management skills &ability to work towards deadline.

Carry out the duties and responsibilities.

Strong and analytical skills.

Work under pressure.

Work experience :

1)Job title : Consultant Internal audit Manager

Employer : Tecno Group ( service Petroleum Company)-Oro production -

Employer country : Egypt

From :jan 2012: till now

Job description : ensuring service is being carried out in accordance with the company's policy and procedures Manuel. control all the whole work system for all department (call center- collection dept.-customer service -developing –marketing –human resource –Supply chain-Tendering)

2)Job title :Relation ship Corp Manager –compliance manager

Current job :Relation ship manager

Employer :Citi bank

Employer country :Egypt

From :June 2004 till august 2008

Job description : -Responsible for the incoming &out going Corporate requests.

-Handling all customers problems if they are facing any.

-In charge of handling all new companies needed with their top management.

-Handling the covered target .

-Responsible for preparing the reports.

-Follow up on customer satisfaction survey.

-check the client’s status to avoid any money laundry .

-Perform other related tasks as required.

3)Job title :Internal Audit Manager

Employer :Fancy speed cargo systems

Employer country: Egypt

From :June 2002 to march 2004

Job description : control the system process for every department marketing- Supply chain -customer service-human resources-accounting& general office manager)

4)Job title :call center manager –quality control manager

Employer :First service

Employer country: Egypt

From :May 1999 to may 2002

Job description :Investigating client's complaints –

ensuring service is being carried out in accordance with the company's policy and procedures Manuel. interface with mobinil in respect of their requests and our reply; control all the whole work system for all department (call center- collection dept.-customer service -developing –printing-marketing –human resource general manager).follow the complaints system between the client and the company

-Investigate with the call center agent case by case. covering the call center target

5) Job title : customer service (subscription of mobinil"s shares)

Employer :Egyptian American bank

Employer country: Egypt

From :May 1997 to April 1999

Job description :Assisting customers with opening new accounts &time deposit…etc

-Taking customers orders in subscribing to new forms for mobinil"s shares

-Assisting customers in solving their problems.

Hobs:

reading * water ballet 's election 1990*

swimming *Water polo team

Availability :I am able to start work after 1month from announcement .

As :full time

Career objectives: To lead a section\department of call center –customer service consumer &corporate -quality control and consultation internal audit (Quality Management system iso 9001 )-Instructor .

Presented by : Zeinab el sheikh

Contact this candidate