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Customer Service Medical

Location:
Fulton, MO
Posted:
December 20, 2019

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Resume:

Education

Metro Business College Graduate Jefferson City, MO

Associate of Applied Science degree- Medical Specialist

Associate of Applied Science degree-Medical Billing and Coding Specialist

DATE GRADUATED: December 9, 2011

Employment Experience

Jackson Hewitt Fulton, MO

PaidTaxPreparer November ’14 to present

Columbia College Columbia, MO

Student Employee for Technology Solutions/lab assist. September’12 to October ‘14

Petro Mart #49 Columbia, MO

Cashier/Clerk October ’10 to May ’11

Plasma Biological Services Columbia, MO

Phlebotomist/Donor Processor- September ’07 to May ‘09

Oak Grove Nursing and Rehab Oak Grove, MO

Certified Nurse’s Assistant-November ’05 to January ‘07

Professional Experience

Customer Service/Sales and Management

Handled day-to-day operations of the business; fielded customer service issues with leadership and confidence

Produced individual and company sales dollars

Accounted for daily deposits and recording of sales figures

Patient Care and HIPAA

Educated in HIPAA and patient rights

Confidently, trained to care for the daily needs of a patient

Experienced in charting personal and medical information

Experienced in specimen collecting including; finger sticks, hematocrit reading and urine and feces collecting

Trained as a phlebotomist and a Certified Nurse’s Assistant

Office Skills

Educated in several office software packages (i.e. Windows XP/7, Microsoft office ’03 and ’07, Excel, Access, and Medisoft)

Familiar with multi-line switch boards

Able to speak with professionalism and with proper etiquette

Achievements and Certificates

Received Certification as a Nurse’s Assistant, March 2006, MO # 69402A

American Medical Technologists, Vice President Spring and Summer 2010, President Fall 2010

Certified in BLS and CPR through AHA and American Red Cross February 2011/re-certified 01/2013 through MO Children’s Division for Licensing as a Placement Provider

References:

Nathan Northup

1306 Old Highway 63

Columbia, MO 65201

573-***-****

ada38k@r.postjobfree.com

Cynthia Pelt

cOlumbia Mo 65201

cell254-***-****

Cheri Chockley

210 El Mercado Plaza

Jefferson City, MO 65109

573-***-****

ada38k@r.postjobfree.com

adam Prosser

3601 Buttonwood dr

columbia mo 65201

573-***-****/cell573-***-****

Skills Sheet

Clincal Techniques

Aseptic Technique

Bandaging

CPR/AED/BLS—AHA trained

Injections

Instrument Identification

Routine History Taking

Infection Control Techniques

HIPAA Rules & Regulations

OSHA Rules & Regulations

Phlebotomy

Total Cholesterol

Specimen Collection

Throat Culture

Rapid Mononucleosis Test

Rapid Strep Test

Medical Office Techinques

Medical Office Procedures

Appointment Scheduling

Medical Transcription

Medical Forms Completion

Medical Law & Ethics

Medical Records Management

Medical Office Techniques

*Medical Insurance Coding

-Billing & Reimbursement

Secretarial Skills

English/Composition

Communication Arts

Accounting

Word

Excel

Access

Keyboarding

Filing & Record Keeping



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