Minakshi N. Mantri
E-Mail: ada37h@r.postjobfree.com
Phone: 982*******
Targeting assignments in
HR Learning & Development Employee Engagement
Offering nearly 10 years of experience with expertise in Operations, Quality and Training; enthusiastic to make contribution towards the development of the Organization
Core Competencies
Learning & Development
People Management
Data Analysis
Reporting & Documentation
Performance Management
Process Optimization
Transition Management
Employee Relationship Management
Training & Operations
Team Management
Academic Details
PGDBM (DL) in Human Resource Management from Welingkar's Institute Of Management Research
Bachelor of Commerce from R. A. Podar College of Commerce & Economics
Profile Summary
Competent professional with exposure in Training, Quality Assurance, Operation Management & Team Management
Currently working as a ProcessTrainer for Granite;
Skillful in maintaining effective employee relations by acting as a face of the department & resolving the day-to-day matters
Resourceful at preparing or updating SOPs and P&Ps based on BU requirements
Proficient in spearheading database management, data analysis & maintaining records for all employees for improving the competence of the workforce
Outstandingly successful in managing end-to-end P&P documentation at different levels in a matrix structure while mitigating risk & compliance for the business
Team-based management style coupled with the zeal to drive visions into reality as well as achieved the same through effective mentoring, training and career planning of team members
Organisational Experience
Altisource Business Solutions, Mumbai, India (Mar’15 – Present)
Growth Path:
Mar’15 - Feb’18 Quality Analyst
Mar’18 till date Process Trainer
Key Result Areas:
As Trainer:
Creating and maintaining process and policy documents required at different levels
Playing a pivotal role in process transitions from on-shore to off-shore
Liaison with on-shore team to diseeminate updates off-shore by conduting sessions and sharing memos/meeting minutes
Evaluating production data for errors for training need analyisis
Conducting process refreshers and conducting assessments to verify learning
Providing administrative, logistic and floor support to new hires
As Quality Analyst:
Auditing calls and chat for collections technical processes and providing written feedback
Highlighting compliance failures, potentials complaints and process gaps
Recommending process improvements and showcase instances of excellent customer experiences during audits
Highlights:
As a Quality Analyst, was the top-performer for National Grid processor consistently for 3 years in a row.
Chosen to part of pilot processors for Lending Club and Equator technical support due to display of potential in suggesting process improvements and optimization.
As a process trainer wrote scripts required for testing database applications during migration of network servers.
Abstracted Granite’s client contracts for the Compliance department.
Involved in multiple process migrations during the last one year.
Previous Experience
Hutchison 3 Global Services Private Limited, Mumbai, India
Team Coach (Jan’09 – Dec’10)
Hutchison 3 Global Services Private Limited, Mumbai, India
Lead Advisor (Oct’06 – Dec’08)
Hutchison 3 Global Services Private Limited, Mumbai, India
Advisor (Apr’05 – Sep’06)
It Skills
Software Packages: MS Office, MS Outlook & MS Visio
Others: SharePoint 2010 and 2013
Personal Details
Date of Birth: 09/12/1984
Current Address: 2/501 Sandstone, Kanakia Road, Laxmi Park, Mira Road (East), Thane- 401107
Languages Known: English, Hindi, Marathi & French