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Employee Relations Management

Mumbai, Maharashtra, India
December 20, 2019

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Minakshi N. Mantri


Phone: 982*******

Targeting assignments in

HR Learning & Development Employee Engagement

Offering nearly 10 years of experience with expertise in Operations, Quality and Training; enthusiastic to make contribution towards the development of the Organization

Core Competencies

Learning & Development

People Management

Data Analysis

Reporting & Documentation

Performance Management

Process Optimization

Transition Management

Employee Relationship Management

Training & Operations

Team Management

Academic Details

PGDBM (DL) in Human Resource Management from Welingkar's Institute Of Management Research

Bachelor of Commerce from R. A. Podar College of Commerce & Economics

Profile Summary

Competent professional with exposure in Training, Quality Assurance, Operation Management & Team Management

Currently working as a ProcessTrainer for Granite;

Skillful in maintaining effective employee relations by acting as a face of the department & resolving the day-to-day matters

Resourceful at preparing or updating SOPs and P&Ps based on BU requirements

Proficient in spearheading database management, data analysis & maintaining records for all employees for improving the competence of the workforce

Outstandingly successful in managing end-to-end P&P documentation at different levels in a matrix structure while mitigating risk & compliance for the business

Team-based management style coupled with the zeal to drive visions into reality as well as achieved the same through effective mentoring, training and career planning of team members

Organisational Experience

Altisource Business Solutions, Mumbai, India (Mar’15 – Present)

Growth Path:

Mar’15 - Feb’18 Quality Analyst

Mar’18 till date Process Trainer

Key Result Areas:

As Trainer:

Creating and maintaining process and policy documents required at different levels

Playing a pivotal role in process transitions from on-shore to off-shore

Liaison with on-shore team to diseeminate updates off-shore by conduting sessions and sharing memos/meeting minutes

Evaluating production data for errors for training need analyisis

Conducting process refreshers and conducting assessments to verify learning

Providing administrative, logistic and floor support to new hires

As Quality Analyst:

Auditing calls and chat for collections technical processes and providing written feedback

Highlighting compliance failures, potentials complaints and process gaps

Recommending process improvements and showcase instances of excellent customer experiences during audits


As a Quality Analyst, was the top-performer for National Grid processor consistently for 3 years in a row.

Chosen to part of pilot processors for Lending Club and Equator technical support due to display of potential in suggesting process improvements and optimization.

As a process trainer wrote scripts required for testing database applications during migration of network servers.

Abstracted Granite’s client contracts for the Compliance department.

Involved in multiple process migrations during the last one year.

Previous Experience

Hutchison 3 Global Services Private Limited, Mumbai, India

Team Coach (Jan’09 – Dec’10)

Hutchison 3 Global Services Private Limited, Mumbai, India

Lead Advisor (Oct’06 – Dec’08)

Hutchison 3 Global Services Private Limited, Mumbai, India

Advisor (Apr’05 – Sep’06)

It Skills

Software Packages: MS Office, MS Outlook & MS Visio

Others: SharePoint 2010 and 2013

Personal Details

Date of Birth: 09/12/1984

Current Address: 2/501 Sandstone, Kanakia Road, Laxmi Park, Mira Road (East), Thane- 401107

Languages Known: English, Hindi, Marathi & French

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