AELETA MATEO TIGLAO
Home Address : **** ***** **. ******* *
Dau Mabalacat Pampanga 2010
Telephone Number : (045-***-****
Mobile Number : +639**-***-****
E-mail Address : email@example.com
Acquired expertise in Both Research and Catalogue/Data Processing and believes in the importance of Data as one of the company’s major asset. I have work experience in Customer Management, Debt Collections and Bookkeeping. I am a team player. Dedicated, self-motivated and detail oriented. One who can easily adapt to different working environment. A hard worker and willing to accept challenging roles. Fluent in English. Knowledgeable in Microsoft Programs particularly Word, Excel, and PowerPoint. Quality oriented and can work with minimal supervision.
Accounting Officer / Accounts Receivable Specialist
Cloudstaff Modern Workforce
(BlastOne International - Account)
SM City Clark, Pampanga
January 2019 – Present
Helps with AR tasks
Applying Deposit from Customers including lockbox, ACH, Wire Transfers, Remote Checks, Detail Deposits etc.
Downloading daily bank activities in BOX
Creating Checks for Recurring Payments
Research Open Items / Contacting Account Managers regarding Payments / Deposits
Ensures that all cash is posted and distributed accurately and within required time frames applicable
Daily Reconciliation of Payments in NetSuite
Reconcile bank transactions for collected invoice payments (Monthly)
Prepare AR Closing reports including AR related account schedules and reconciliation.
Runs and update the required AR KPI reports for the Managers
Runs and update the Cash Receive by day and division
Ensuring invoices are sent and received by customer in an accurate and timely manner
Helping out with Accounts Payable Cases
Updating Cash Flow file
Creating / Updating Invoices for a specific customer
Creating Credit Memo to specific customers
Doing Collection Calls, Address Concerns and issue regarding Billing and supplying Invoices
Accounting Software: NetSuite
Logging details to Sales Force
Accounting Software: NetSuite, and Salesforce
Collections Specialist / Bookkeeper
(Simon National Carriers - Account)
November 2017 – January 2019
Build good customer relationship and rapport
Call customers to chase overdue invoices and proof delivery slips
Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner
Prepare Aged Debtors Report for Management review.
Prepare ‘Credit Hold’ list
Follow up outstanding / overdue invoices
Supply copies of statements as requested
Prepare Exception Report
Customer dispute resolutions
Reconcile debtors against general ledger
Assist in invoicing
Invoice processing / Posting
Daily Bank Reconciliation / Transaction Listing
Ad hoc duties as required
Accounting Software: Infor, Activa, Sap
RMS Collect / IQOR Phils
(JP Morgan Chase Bank - Account)
SM Clark, Pampanga
March 2017 – August 2017
Collection calls and/or correspondence in a fast-paced goal-oriented collections department.
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Accountable for reducing delinquency for assigned accounts.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Establish and maintain effective and cooperative working relationships with other departments and to clients.
Weekly and monthly reporting to direct supervisor and managers.
Monthly/Weekly Delinquency notices
Processing Monthly/Weekly credit memos and the appropriate reporting
High volume phone calls to assigned delinquent customers
Manage customers on the shutdown report
Reconcile customer disputes as they pertain to payment of outstanding balances that are due
Provide excellent & considerate customer service to clients.
Internal and External customer interface
Participate in team planning meetings
Meet defined department goals and metrics
Verification Specialist / Background Investigator
Clark Freeport Zone, Pampanga
June 2015 – March 2017
Manage inbound/outbound calls for Employment, Education, Reference and Licensing Verifications.
Maintain effective record keeping for all calls handled. Ensure all verifications sent out are followed up on in a timely manner.
Quality assurance and data review of information obtained for verifications.
Communicate effectively and efficiently to all parties involved in obtaining verification information.
Ability to Multitask and open to learn new Processes/Procedure.
Bank Rates/Content Analyst
Integreon Managed Solutions
6750 Bldg. Makati Avenue
Makati City Philippines
SNL Financial (account)
February 2012– September 2014
Identifies and develops relationships with covered companies and other third-party data providers, striving to uphold a high level of completeness in the data we manage. Has knowledge of commonly used concepts, practices, and procedures for surveyed data.
Procures comprehensive information on the data tracked by the respective department. Attending to customer inquiries on billings and verifications.
Coordinates with content teams for entry of data and follow-up questions.
Builds and maintains relationships with external contacts as a means to actively track information on the covered content sets.
Keeps up to date in knowledge of content sets. Builds industry knowledge where applicable.
Improves measures for gathering data and identifies new collection methods related to the covered content sets.
Reviews feedback involving their content to help correct errors and establish or refine procedures and processes to improve accuracy.
Trouble shoots problems maintains on-line services support, and deals with systems and project managers to implement enhancements.
Assists in resolving client questions as it relates to verifying information via company contacts and assists in audits on department data sets in order to reduce errors.
Customer Service Representative
NCO Group of Companies
Phil excel Clark field Pampanga
May 2011 to November 2011
Overall customer function includes billing inquiries and disputes, general account information, payment arrangements, soft sales and level 1 technical support.
Process Executive (Catalogue Specialist)
Infosys BPO LMTD
Fort BonifacioTaguig City
INGRAMMICRO CANADA (account)
November 2007 to June 2010
From multiple data sources, create, delete, and maintain accurate and timely product SKU attribute information within Ingram Micro’s computer system.
Ensure data integrity is maintained to Ingram Micro’s data standards and ensure Price protections are entered immediately and accurately.
SKU Sourcing and Maintenance
-Create SKUs as outlined by the Buyer within 2 business days unless guidelines specify differently.
-Delete SKUs as outlined by the Buyer before the effective date, or the same day within one hour if the effective date is current or prior date.
-Process cost changes before effective date of within one hour if request was received on its effective date. Ensures proper documentations are in place.
-Support IML requests as needed.
-Understand routing guide / UPC requirements.
-Contacts vendor or buyer to request SKU setup/discontinuation/price change information.
-Timely follow up with Buyer or vendor for missing information and repeated follow up if required until resolved to ensure acceptable performance levels are met.
-Ensure price protections are entered immediately and accurately.
-Maintains and updates the CS Vendor database with vendor specified information for processing new skus, discontinuation and price changes
-Interface with data standards / Quality management to Maintain data integrity based on Ingram Micro’s data standards.
Fort BonifacioTaguig City
INGRAMMICRO CANADA (account)
May 2007 – November 2007 (Account was transferred to Infosys BPO)
** Same Position as Process Executive (Catalogue Specialist) in Infosys BPO LMTD **
Bachelor of Science in Business Management
Jose C. Feliciano College
Dau Expressway, Dau, Mabalacat, Pampanga
Saint Mutien Marie College
Dau, Mabalacat, Pampanga
Dau Elementary School
Dau, Mabalacat, Pampanga