AELETA MATEO TIGLAO

Home Address : **** ***** **. ******* *

Dau Mabalacat Pampanga 2010

Telephone Number : (045-***-****

Mobile Number : +639**-***-****

E-mail Address : ada37d@r.postjobfree.com

SKILLS SUMMARY

Acquired expertise in Both Research and Catalogue/Data Processing and believes in the importance of Data as one of the company’s major asset. I have work experience in Customer Management, Debt Collections and Bookkeeping. I am a team player. Dedicated, self-motivated and detail oriented. One who can easily adapt to different working environment. A hard worker and willing to accept challenging roles. Fluent in English. Knowledgeable in Microsoft Programs particularly Word, Excel, and PowerPoint. Quality oriented and can work with minimal supervision.

WORK EXPERIENCE

Accounting Officer / Accounts Receivable Specialist

Cloudstaff Modern Workforce

(BlastOne International - Account)

SM City Clark, Pampanga

January 2019 – Present

Helps with AR tasks

Applying Deposit from Customers including lockbox, ACH, Wire Transfers, Remote Checks, Detail Deposits etc.

Downloading daily bank activities in BOX

Creating Checks for Recurring Payments

Research Open Items / Contacting Account Managers regarding Payments / Deposits

Ensures that all cash is posted and distributed accurately and within required time frames applicable

Daily Reconciliation of Payments in NetSuite

Reconcile bank transactions for collected invoice payments (Monthly)

Prepare AR Closing reports including AR related account schedules and reconciliation.

Runs and update the required AR KPI reports for the Managers

Runs and update the Cash Receive by day and division

Ensuring invoices are sent and received by customer in an accurate and timely manner

Helping out with Accounts Payable Cases

Updating Cash Flow file

Creating / Updating Invoices for a specific customer

Creating Credit Memo to specific customers

Doing Collection Calls, Address Concerns and issue regarding Billing and supplying Invoices

Accounting Software: NetSuite

Logging details to Sales Force

Accounting Software: NetSuite, and Salesforce

Collections Specialist / Bookkeeper

Beepo, Inc.

(Simon National Carriers - Account)

Philexcel, Pampanga

November 2017 – January 2019

Build good customer relationship and rapport

Call customers to chase overdue invoices and proof delivery slips

Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner

Prepare Aged Debtors Report for Management review.

Prepare ‘Credit Hold’ list

Follow up outstanding / overdue invoices

Supply copies of statements as requested

Prepare Exception Report

Customer dispute resolutions

Reconcile debtors against general ledger

Credit Reviews

Assist in invoicing

Invoice processing / Posting

Daily Bank Reconciliation / Transaction Listing

Ad hoc duties as required

Accounting Software: Infor, Activa, Sap

Collections Specialist

RMS Collect / IQOR Phils

(JP Morgan Chase Bank - Account)

SM Clark, Pampanga

March 2017 – August 2017

Collection calls and/or correspondence in a fast-paced goal-oriented collections department.

Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

Accountable for reducing delinquency for assigned accounts.

Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Enlist the efforts of sales and senior management when necessary to accelerate the collection process.

Establish and maintain effective and cooperative working relationships with other departments and to clients.

Weekly and monthly reporting to direct supervisor and managers.

Monthly/Weekly Delinquency notices

Processing Monthly/Weekly credit memos and the appropriate reporting

High volume phone calls to assigned delinquent customers

Manage customers on the shutdown report

Reconcile customer disputes as they pertain to payment of outstanding balances that are due

Provide excellent & considerate customer service to clients.

Internal and External customer interface

Participate in team planning meetings

Meet defined department goals and metrics

Verification Specialist / Background Investigator

Owens Asia

Clark Freeport Zone, Pampanga

June 2015 – March 2017

Manage inbound/outbound calls for Employment, Education, Reference and Licensing Verifications.

Maintain effective record keeping for all calls handled. Ensure all verifications sent out are followed up on in a timely manner.

Quality assurance and data review of information obtained for verifications.

Communicate effectively and efficiently to all parties involved in obtaining verification information.

Ability to Multitask and open to learn new Processes/Procedure.

Bank Rates/Content Analyst

Integreon Managed Solutions

6750 Bldg. Makati Avenue

Makati City Philippines

SNL Financial (account)

February 2012– September 2014

Identifies and develops relationships with covered companies and other third-party data providers, striving to uphold a high level of completeness in the data we manage. Has knowledge of commonly used concepts, practices, and procedures for surveyed data.

Procures comprehensive information on the data tracked by the respective department. Attending to customer inquiries on billings and verifications.

Coordinates with content teams for entry of data and follow-up questions.

Builds and maintains relationships with external contacts as a means to actively track information on the covered content sets.

Keeps up to date in knowledge of content sets. Builds industry knowledge where applicable.

Improves measures for gathering data and identifies new collection methods related to the covered content sets.

Reviews feedback involving their content to help correct errors and establish or refine procedures and processes to improve accuracy.

Trouble shoots problems maintains on-line services support, and deals with systems and project managers to implement enhancements.

Assists in resolving client questions as it relates to verifying information via company contacts and assists in audits on department data sets in order to reduce errors.

Customer Service Representative

NCO Group of Companies

Phil excel Clark field Pampanga

T-Mobile (account)

May 2011 to November 2011

Overall customer function includes billing inquiries and disputes, general account information, payment arrangements, soft sales and level 1 technical support.

Process Executive (Catalogue Specialist)

Infosys BPO LMTD

Fort BonifacioTaguig City

INGRAMMICRO CANADA (account)

November 2007 to June 2010

From multiple data sources, create, delete, and maintain accurate and timely product SKU attribute information within Ingram Micro’s computer system.

Ensure data integrity is maintained to Ingram Micro’s data standards and ensure Price protections are entered immediately and accurately.

SKU Sourcing and Maintenance

-Create SKUs as outlined by the Buyer within 2 business days unless guidelines specify differently.

-Delete SKUs as outlined by the Buyer before the effective date, or the same day within one hour if the effective date is current or prior date.

-Process cost changes before effective date of within one hour if request was received on its effective date. Ensures proper documentations are in place.

-Support IML requests as needed.

-Understand routing guide / UPC requirements.

Communication

-Contacts vendor or buyer to request SKU setup/discontinuation/price change information.

-Timely follow up with Buyer or vendor for missing information and repeated follow up if required until resolved to ensure acceptable performance levels are met.

-Ensure price protections are entered immediately and accurately.

Administrative Responsibilities

-Maintains and updates the CS Vendor database with vendor specified information for processing new skus, discontinuation and price changes

-Interface with data standards / Quality management to Maintain data integrity based on Ingram Micro’s data standards.

Catalogue Specialist

Epldt Ventus

Fort BonifacioTaguig City

INGRAMMICRO CANADA (account)

May 2007 – November 2007 (Account was transferred to Infosys BPO)

** Same Position as Process Executive (Catalogue Specialist) in Infosys BPO LMTD **

EDUCATIONAL BACKGROUND

TERTIARY

Bachelor of Science in Business Management

Jose C. Feliciano College

Dau Expressway, Dau, Mabalacat, Pampanga

March 2006

SECONDARY

Saint Mutien Marie College

Dau, Mabalacat, Pampanga

March 1999

PRIMARY

Dau Elementary School

Dau, Mabalacat, Pampanga

March 1995

Contact this candidate