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Office Assistant Medical

Mississauga, ON, Canada
December 20, 2019

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**** ********** ***** 905-***-****

Mississauga, ON L5N7W4


To secure Administrative/Clinical Support Position


A dedicated and enthusiastic professional with over 7 years’ administrative and Clinical experience with desire and commitment to providing top quality service in a Medical Clinical Office environment


Over 5 years’ experience in Office Administration with the Professional Association of Registered Practical Nurses of Ontario (RPNAO) and 2 years as Clinical Support with GlaxoSmithKline Inc

Bachelor’s Degree in science

Medical Office Assistant Diploma

Familiar with medical terminology, surgical, diagnostic and therapeutic procedures

Proficient in Word, Excel, Outlook, Power Point and Business Communication

Trained for clinical systems & tools CARS, IMMS, eDX

Trained for ABEL Med Practice Management Software, hands on experience of Meditech system and OHIP Billing Process

Trained to schedule appointments, transcribed, proofread and edit medical reports

Expertise in establishing and maintaining strong customer relationships

Ability to take initiative, prioritize workloads with multitasking ability and a team player

Maintained positive attitude and willingness to learn new concepts

Proficient in creating and maintaining current and accurate data filing system

Working knowledge and understanding of government policies and procedures

Understanding of accounting/bookkeeping fundamentals as well as accounting software QuickBooks and Sage 50


Clinical Study eTMF Support – Pharmaceutical Feb 2017 – Dec 2018

GlaxoSmithKline Inc, Mississauga

Support clinical team in transitioning into new globally shared filing system.

Directly support study managers, clinical research associates as they use the eTMF system to ensure inspection readiness throughout the study lifecycle

Serve as an expert point of contact for eTMF matters

Regular communication with eTMF stakeholders across North America and Europe as well as process owners to help improve understanding of any issues and address challenges.

Clinical support to ensure efficient and effective transition of trial documentation to the new electronic filing structure by indexing within required time frame

Complying with the Indexing Guidelines to ensure accuracy of TMF Index activities

Trained for clinical systems & tools CARS, IMMS, eDX

Local (Canada) point of contact for eTMF in-stream QC activities and reviews

Supporting clinical development teams and study managers for eTMF checks during A&A and MHRA audit preparation and verified the completeness and accuracy of project TMF

Maintained trackers and metrics to ensure uptake of activities and task completion

Interface between local and global team. Regular communication on updates, processes and any challenges that LOC is facing with the new system

Supported Study team with outcomes of Remediation and resolving them.

Administrative Support (Contract)

GlaxoSmithKline Inc, Mississauga Sept2016 - Nov 2016

Supported drug safety on Paxil Litigation project to locate archive drug safety document

Collaborating with Record Management Drug Safety team in identifying the appropriate archival records for retrieval

Reconcile and closely checked the record and make photocopies,

Participating in discussion how to strategize record retrieval, updating project plan

Prepared transmittal form for record management department in accordance with the GSK Canadian Record Retention Policy

QC checked records to ensure that all record is properly filed for inspection and Audit readiness

Daily filing of Adverse events record, supported safety and compliance team in archiving activities, QC archiving cases, reconciling adverse event file against file logs

Medical Office Assistant, Volunteering Jul2016-Sep2016

Amazing Medical Centre, Mississauga

Greeting and registering patients including verifying OHIP

Reception Duties: Mainly answering calls, Scheduling and Confirming the appointments

Registering patient in Oscar System and other Customer Service responsibilities

Scanning, Faxing and Preparing Labels

Medical Office Assistant Internship - Credit Valley Hospital Sep2015-Oct2015

Trillium Health Partners – Mississauga

Respond to patient inquiries, escorted them to various departments, instruct patient to change appropriately as per the test requirement

Demonstrated effective interpersonal and communication skills

Active listening skills and able to interact with patients from diverse backgrounds understand their concerns and needs

Performed general task, typing, mailing, answering telephone, importing the CD

Trained for Patient registration in Meditech system

Creating Physical CD of the test result with Pacscube software as per the patient request

Faxed, emailed, copied requested and approved documentation to appropriate specialist

Respected and maintained the privacy and dignity of clients, ensuring confidentiality

Scanned patient’s files and reports with Pacscan software into CIS Electronic Medical records system, assign file to the correct Doctor, patient and folder

Administrative Assistant 2008 –2014

Registered Practical Nurses Association of Ontario, Mississauga

Provided secretarial and administrative support to government education initiatives,

membership, recruitment and retention activities, annual conferences, student awards

Ensured efficient day-to-day office operation and monitoring office supplies and equipment

Completed data entry using associated software

Prepared and shipped orders related to products and services

Processed membership applications, provided orientation and training to new hires

Answered telephone and directed inquiries to appropriate staff members

Provided backup support to reception duties

Provided accurate information to inquiries from nurses and other healthcare professionals

Prepared and sorted both incoming and outgoing mail, faxes, and couriered deliveries

Managed general company emails, office voice mailbox and forwarded emails and voice mails to the appropriate staff members

Strong skills in professional nursing data application and management

Labelled and filed information according the established office procedures


Medical Office Assistant Diploma with Internship

triOS College, Mississauga, ON

Bachelor Degree in Science (Home)

Maharaja Sayajirao University Baroda, India


Word 2010, Advanced

Sheridan Continuing Education, Mississauga, ON

Business Communication

Sheridan Continuing Education, Mississauga, ON

Office Skills Co-op Program, Information and Communication

Brian J. Fleming Adult Learning Centre, Mississauga


RPNAO’s Employee Service Award upon successful completion of Five Year 2013


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