DIPTI PARIKH
**** ********** ***** 905-***-****
Mississauga, ON L5N7W4 *********@*****.**
OBJECTIVE
To secure Administrative/Clinical Support Position
PROFESSIONAL PROFILE
A dedicated and enthusiastic professional with over 7 years’ administrative and Clinical experience with desire and commitment to providing top quality service in a Medical Clinical Office environment
HIGHLIGHTS OF QUALIFICATION
Over 5 years’ experience in Office Administration with the Professional Association of Registered Practical Nurses of Ontario (RPNAO) and 2 years as Clinical Support with GlaxoSmithKline Inc
Bachelor’s Degree in science
Medical Office Assistant Diploma
Familiar with medical terminology, surgical, diagnostic and therapeutic procedures
Proficient in Word, Excel, Outlook, Power Point and Business Communication
Trained for clinical systems & tools CARS, IMMS, eDX
Trained for ABEL Med Practice Management Software, hands on experience of Meditech system and OHIP Billing Process
Trained to schedule appointments, transcribed, proofread and edit medical reports
Expertise in establishing and maintaining strong customer relationships
Ability to take initiative, prioritize workloads with multitasking ability and a team player
Maintained positive attitude and willingness to learn new concepts
Proficient in creating and maintaining current and accurate data filing system
Working knowledge and understanding of government policies and procedures
Understanding of accounting/bookkeeping fundamentals as well as accounting software QuickBooks and Sage 50
EMPLOYMENT HISTORY
Clinical Study eTMF Support – Pharmaceutical Feb 2017 – Dec 2018
GlaxoSmithKline Inc, Mississauga
Support clinical team in transitioning into new globally shared filing system.
Directly support study managers, clinical research associates as they use the eTMF system to ensure inspection readiness throughout the study lifecycle
Serve as an expert point of contact for eTMF matters
Regular communication with eTMF stakeholders across North America and Europe as well as process owners to help improve understanding of any issues and address challenges.
Clinical support to ensure efficient and effective transition of trial documentation to the new electronic filing structure by indexing within required time frame
Complying with the Indexing Guidelines to ensure accuracy of TMF Index activities
Trained for clinical systems & tools CARS, IMMS, eDX
Local (Canada) point of contact for eTMF in-stream QC activities and reviews
Supporting clinical development teams and study managers for eTMF checks during A&A and MHRA audit preparation and verified the completeness and accuracy of project TMF
Maintained trackers and metrics to ensure uptake of activities and task completion
Interface between local and global team. Regular communication on updates, processes and any challenges that LOC is facing with the new system
Supported Study team with outcomes of Remediation and resolving them.
Administrative Support (Contract)
GlaxoSmithKline Inc, Mississauga Sept2016 - Nov 2016
Supported drug safety on Paxil Litigation project to locate archive drug safety document
Collaborating with Record Management Drug Safety team in identifying the appropriate archival records for retrieval
Reconcile and closely checked the record and make photocopies,
Participating in discussion how to strategize record retrieval, updating project plan
Prepared transmittal form for record management department in accordance with the GSK Canadian Record Retention Policy
QC checked records to ensure that all record is properly filed for inspection and Audit readiness
Daily filing of Adverse events record, supported safety and compliance team in archiving activities, QC archiving cases, reconciling adverse event file against file logs
Medical Office Assistant, Volunteering Jul2016-Sep2016
Amazing Medical Centre, Mississauga
Greeting and registering patients including verifying OHIP
Reception Duties: Mainly answering calls, Scheduling and Confirming the appointments
Registering patient in Oscar System and other Customer Service responsibilities
Scanning, Faxing and Preparing Labels
Medical Office Assistant Internship - Credit Valley Hospital Sep2015-Oct2015
Trillium Health Partners – Mississauga
Respond to patient inquiries, escorted them to various departments, instruct patient to change appropriately as per the test requirement
Demonstrated effective interpersonal and communication skills
Active listening skills and able to interact with patients from diverse backgrounds understand their concerns and needs
Performed general task, typing, mailing, answering telephone, importing the CD
Trained for Patient registration in Meditech system
Creating Physical CD of the test result with Pacscube software as per the patient request
Faxed, emailed, copied requested and approved documentation to appropriate specialist
Respected and maintained the privacy and dignity of clients, ensuring confidentiality
Scanned patient’s files and reports with Pacscan software into CIS Electronic Medical records system, assign file to the correct Doctor, patient and folder
Administrative Assistant 2008 –2014
Registered Practical Nurses Association of Ontario, Mississauga
Provided secretarial and administrative support to government education initiatives,
membership, recruitment and retention activities, annual conferences, student awards
Ensured efficient day-to-day office operation and monitoring office supplies and equipment
Completed data entry using associated software
Prepared and shipped orders related to products and services
Processed membership applications, provided orientation and training to new hires
Answered telephone and directed inquiries to appropriate staff members
Provided backup support to reception duties
Provided accurate information to inquiries from nurses and other healthcare professionals
Prepared and sorted both incoming and outgoing mail, faxes, and couriered deliveries
Managed general company emails, office voice mailbox and forwarded emails and voice mails to the appropriate staff members
Strong skills in professional nursing data application and management
Labelled and filed information according the established office procedures
EDUCATION
Medical Office Assistant Diploma with Internship
triOS College, Mississauga, ON
Bachelor Degree in Science (Home)
Maharaja Sayajirao University Baroda, India
CERTIFICATION
Word 2010, Advanced
Sheridan Continuing Education, Mississauga, ON
Business Communication
Sheridan Continuing Education, Mississauga, ON
Office Skills Co-op Program, Information and Communication
Brian J. Fleming Adult Learning Centre, Mississauga
AWARDS AND ACCOMPLISHMENTS
RPNAO’s Employee Service Award upon successful completion of Five Year 2013
REFERENCES AVAILABLE UPON REQUEST