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Nurse Care

Hannibal, MO
December 19, 2019

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James Thompson, RN, MSN, BSN, CLNC, AANC


Senior Healthcare Leader

Innovative — Groundbreaking — Passionate

Certified Legal Nurse Consultant Business Development Executive Operations Management Crisis Management Regulatory Compliance Keynote Industry Speaker Profile

Statement of Professional Dedication — A palpable passion for taking care of people, leading and empowering healthcare professionals to excel and grow. Committed to results, focused on delivering quality and cost-effective operation with 22 years stability! Legacy — Designing and deploying new systems and programs to optimize care for patients and growth for professionals, a guide through the often-rough terrain of the healthcare system.

● Managed budgets up to $2 Billion, optimized for clinical and operational use, aligned with resources to assure quality of care at the lowest marginal cost

● Managed dozens of regional facilities with accountability for census, care, budget, and people empowerment

● Applied proven marketing methods to optimize public perception to ensure maximum site growth

● Established a merit basis to claims of malpractice by healthcare providers, working closely with attorneys to identify negligence or abuse as direct causes of injury or damages. Led to certification as a Legal Nurse Consultant to advocate for patients and families

● Responsible for ensuring adherence of Standards of Practice to regulatory guidelines from the Joint Commission on accreditation, as well as state and federal governments, empowering staff through education and in-servicing, as VP/CNO for a multi-skilled care facility for psych patients

● Cultivated relationships with physicians and developed and enacted policies to improve and enhance patient care and safety in long-term and skilled nursing facilities

● Effectively managed facility census development, marketing, clinical care provisions, policies, special programs, and newly emerging problems

● Made continuous design changes to replace the institutional atmosphere and enhance the home-like environment of skilled nursing facilities

● Served as vice president of the Coalition for Mental Illness for the state in raising awareness and changing public perception to help eliminate the stigma Career History

JB Stevens and Associates 2017 - present

Certified Legal Nurse Consultant

Preferred Family Health Care RN, Nurse Consultant, Program Development October 2019 - Present Pinnacle Health Care Rapid Recovery Nurse Consultant December 2018 - March 2019 Sundance Behavioral Hospital Chief Nursing Officer July 2018- December 2018 Redwood Post Acute Network Director Clinical Services February 2017 - June 2018 Reliant Care Management Company LLC 1995 - 2017

A provider of skilled care for psychiatric patients including acute Nursing, Senior Care, Long-Term Skilled Nursing, Assisted Living, Residential Care, Apartment program living independent, and managed care. Executive Vice President of Operations / Acting Chief Nursing Officer (CNO) 2013-2017

● As CNO directed inpatient Psychiatric Care services for acute and chronic mental illness for five units: 20-bed Geriatric-Psych, 65-bed Acute Adult, 30-bed Adolescent, 18-bed Preadolescent, 45-bed Chemical Dependency

Executive Vice President, Clinical Care Services 2012-2013

● Third in command of 25 facilities, responsible for over 3,000 patients and residents in care

● Led organization of 950+ direct and indirect reports

● Served on-call 24/7 for all emergencies and building concerns

● Monitored, administered, and managed 27 facilities

● Supervised 250 employees with 24/7 on-call support Vice President, Clinical Services 2008-12

● Education, direction and support of administrative staff for 1,800 residents Regional Director of Clinical Services 2006-08

● Managed 8 regional facilities, accountable for census, care, budget, and team empowerment Levering Regional Healthcare (acquired by Reliant) 2002 – 2006 Director of Nursing and Clinical Services

Controlled $1.2 million annual budget

Hannibal Regional Hospital 1995 – 2002

Registered Nurse / Charge Nurse / Medicare Case Manager / ICU and ER Nurse Hannibal High School 1997 – 2001

Health Occupations Teacher

Earlier Career

Charge Nurse at three organizations —

Reliant Care Management Company / Hannibal Regional Hospital / Fulton State Hospital Highlights

Achieved 237% corporate growth in 9 years by pioneering programs aligned with state and federal guidelines

Expanded organization nearly 400%from 6 to 29 facilities both organically and through acquisition in 15 years

Co-authored a renowned Behavior Modification program (“The Worlds of Focus”) adopted for interpretative guidance on caring for the mentally ill and behaviorally disturbed within non-traditional healthcare settings, currently deployed in all 29 Reliant Care Management facilities

Actively involved in development and presentation of approved proposals for six Certificates of Need for obtaining 400+ additional skilled nursing beds, in accordance with U.S. Department of Health regulations Jim Thompson P. 2 of 4

Built and presented Development of Programs to address quality of care metrics, acuity levels, drug-study programs, 5-star programming, government-funded quality assurance processes and documentation, survey readiness, and administrative monitoring programs in a 9-year period 2008-17

Designed and deployed an innovative platform for large-population patient care in non-traditional healthcare settings

Saved company $1 million in costs and over 85% in lower overall spend of medical equipment and prescription drugs within two years by integrating and unifying systems throughout the company

Ensured quality care at the lowest marginal cost by creating Special Care units to address patient needs

Raised productivity and saved $240,000+ in annual wages by consolidating key company positions

Met 97% of compliance guidelines for newly acquired facilities

Reduced care concerns by 70%using newly created monitoring tools such as mock survey process results and annual surveys used in facility visits

Realized a 68% surge in new facility acquisitions as a key process stakeholder, tripling the number of facilities from 8 to 25, including four residential care and three assisted living

Minimized safety incidents by directing the exclusive use of safe medical devices, expeditiously resolving vendor concerns, and ensuring all compliance, minimizing OSHA regulation concerns

Converted to an electronic medical records (EMR) system which reduced paperwork by 28% and helped improve overall quality of care

Received over 95% census responses in all skilled-bed facilities and achieved 68%+ census growth by fulfilling speaking engagements to extend awareness to public officials

Reduced deficient practices 93%+as measured by regulated federal and state agencies during annual care inspections of 2,000 residents in 25 skilled care facilities

Created a long-term care demand assessment in positioning company to meet the community’s ever-changing requirements

Improved patient health and medication approvals with drug study program initiatives

Gained $2 million in revenue with 75 additional beds to meet higher demand, as Director of Nursing

Achieved 100% better annual survey results with no identifiable care practice concerns for five years by routinely updating policy manuals to maintain currency of regulatory compliance

Recognized as Care Leader of Axis I and II patients on implementation of a model behavioral modification program which evolved into a state pilot

Achieved 90% fulfillment in direct care staffing positions with no vacancies in licensed nursing, and reduced staff turnover to less than 10%

Keynote speaker on “Quality of Care Practice and Procedures” delivered to the National Healthcare Association and Public Administrators Conventions on Mental Health Awareness and Senior Care Jim Thompson P. 3 of 4

■ Fulfilled public speaking engagements each year from 2008-2017 at conferences at venues across the state of Missouri

Education & Development

Master of Science in Nursing, University of Missouri 2002 Bachelor Science in Nursing Culver-Stockton University/ Blessing Reiman College of Nursing Canton Missouri 1995

Licenced Practical Nurse - Hannibal Area Vocational Technical School 1989 Certified Legal Nurse Consultant, AANC 2017


Standards of Practice / Policies & Procedures / Interdisciplinary Relationships / Facility Administration / Patient Care and Services / Vendor Management / Staffing, Budgeting, Policies / Capital Expenditures / Staff Education & Mentoring / Census Development & Surveys / Quality Assurance Indicators / Acquisition Due Diligence / Nursing Care Training Program Development Jim Thompson P. 4 of 4

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