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Sales Customer Service

Charlottetown, PE, Canada
December 19, 2019

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PARAS KARKARA 647-***-**** Stratford, PE C1B2S6

Summary Multi-talented Retail Sales supervisor with 3 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers. Skills Building brand awareness

Managing retail build outs

Customer outreach

Driving business growth

Employee training

Cheerful and energetic

Flexible schedule

Employee scheduling

Strong communication skills

Relationship selling

Adobe Photoshop

Adobe Premiere Pro


Ms Office

Creating store processes

Social media marketing

Public relation

Communications strategies

Events planning

Experience Customer Service Manager 06/2019 - 11/2019 Walmart Summerside, Prince Edward Island

Improved service quality and increased sales by developing strong knowledge of company's products and services

Managing staffing levels for the customer service counter and other key areas Planned and updated work schedules for optimal coverage of expected business needs Established membership loyalty, executing flawless customer retail account management. Worked under strict deadlines and responded to service requests and emergency call-outs. Assisted customers with completing quick and efficient sales transactions. Retail Sales Supervisor 03/2017 - 04/2019

Hudson Bay ( The Time Shop) Etobicoke, ON

Building relationships with customers and community to promote long term business growth Repairs of watch and jewelry

Increased sales by 40.3% over a one-year period

Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions

Organized and updated schedules to optimize coverage for expected customer demands Hired, trained, supervised and motivated team of retail professionals to provide knowledgeable and fast service to every guest

Reviewed sales reports to enhance sales performance and improve inventory management accuracy

Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment

Reciving and shipping 10/2016 - 02/2017




Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork

Organized storage areas to maximize efficiency of materials movements and minimize labor required

Utilized correct and safe operating procedures when using equipment such as forklifts and pallet jacks to load, unload and move materials

Directed materials routing by preparing accurate shipping orders and bills of lading Maintained work areas in an organized, safe and clean manner Crew Member 05/2016 - 09/2016


Kept all utensils, dishes and glasses clean and ready for customer use Protected food from spoilage by storing according to safety procedures Removed trash and dropped food items regularly to keep workspaces neat and clean Prepared for busy periods by organizing ingredients and restocking supplies for expected loads Manager of Business Development and Sales 06/2011 - 08/2015 Paras Communication Chandigarh, Punjab

Identified trends through assessment of competitor activities. Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.

Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge. Created and directed sales team training and development programs. Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.

Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Maintained current store, product and promotional knowledge to drive consistent sales. Education and


Advanced Diploma: Public Relations

Canadore College Mississauga, ON

Advanced Diploma: Bussiness System & Information Management 04/2015 NIIT Technologies Chandigarh, CH

Languages Can speak English, Hindi, and Punjabi


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