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Desktop Engineer

Dubai, Emirate of Dubai, United Arab Emirates
December 15, 2019

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IT Engineer

Joel C. Ferrer

Mobile # : 052-***-****

Email :

Location : Al Rigga, Dubai


To work in a dynamic and professional organization which will utilize my creativity and innovative thinking for benefit of the organization and myself.


System administration, Server Configuration, Technical support, Network Services Support and Management, Firewall Linux & open Source, Video and Graphic Design, CCTV. WORK EXPERIENCE

Onix IT Solutions LLC - The Metropolis Tower, Burj Khalifa District, Business Bay, Office No. 707, Dubai, UAE IT Support Engineer - September 14, 2016 to Present Projects: RetailGreen – Majid Al Futtaim, Dubai Properties, EMAAR

OS installation, Assembling Computers, End user support, Hardware Trouble shooting, Software troubleshooting update and patch installation.

Configure Router connectivity, Internet & LAN configuration, site to site VPN, firewall configuration.

Manage Domain environment for two sites through remote support (Team Viewer, VNC)

Manage shared folder and devices through permission.

Mail Clients configuration backup &Troubleshooting (MS Outlook, Outlook Express)

Windows Server Backup and Data Backup of all users,

Local and Network Printer configuration, troubleshooting.

Manage Antivirus (Symantec, Avira, Avast, Kaspersky).

Respond to tickets to make sure Service Level Agreement is achieved. The Manor at Camp John Hay Leisure, Inc. (Hotel) - JHSEZ, Loakan Road, Baguio City, Philippines Assistant IT Manager - November 1, 2014 to July 15, 2016 IT Supervisor - February 1, 2012 to October 30, 2014 IT Assistant - January 22, 2011 to January 31, 2012 Work as part of a proactive team of support staff responsible for delivering a high quality, customer-focused professional service. Providing the very highest level of technical support and customer service to internal staff.

Maintenance & management of the Critical Windows based Server Environment (Windows and Linux).

Working on Active Directory accounts, configuration of desktop & laptops.

Managing and monitoring of backups in multiple locations.

Reports management for co-managers.

Troubleshooting technical problems and implementing solutions.

Purchasing of IT Equipment and software in line within agreed budgets.

Responsible for hardware and software installation, maintenance and repair for windows and MAC OS.

Managing firewalls, Servers, switches and telephony.

Developing & maintaining the company IT systems, software and databases.

Responsible for graphics design like making online ads, Brochure/Flyer, Logo design, Photo Editing.

Responsible for Video Presentation for hotel advertisement.

Manage the day to day operation of the different systems used in the hotel.

Hotel Management System

Back Office System (Microsoft Dynamics Navision)

POS System

Key lock System

Call Accounting System

Timekeeping System

In charge of IT support to Employees and Guests. Reddreign Internet Cafe Enterprise - 388 Magsaysay Avenue, Baguio City, Philippines IT Administrator - June 8, 2010 to January 20, 2011

Installing hardware and software systems.

Maintaining servers and network.

Maintaining or repairing equipment.

Troubleshooting a variety of computer issues.

Setting up computer security measures.

Configuring computer networks.

eSKILLS INC., - MTCA - General Luna Road Baguio City, Philippines I.T/ Network Administrator - June 2009 to May 30, 2010

Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.

Maintain network servers such as file servers, Firewall (PFsense), Domain server, Web server.

Install and support LANs, WANs, network segments, Internet, and intranet systems.

Install and maintain network hardware and software.

Monitor networks to ensure security and availability to specific users.

Evaluate and modify system's performance.

Perform data backups and disaster recovery operations. ICSEC-Kaplan Baguio Philippines - 4th Floor, Citylight Tower Bonifacio St., Baguio City, Philippines IT Technician/ Logistics - January 2005 to May 2009

Installing hardware and software systems.

Maintaining or repairing equipment.

Install and maintain network hardware and software.

Performed logistics functions

Ensure accountable, timely and cost-effective release of peacekeeping cargos along with personnel.

Back-up Data.


BACHELOR of Science in Computer Science

University of Baguio, Philippines (1999 - 2004)


Cisco Certified Network Associate, University of Baguio 1 – Network Fundamentals

2 – Routing Protocols and Concepts

3 – LAN Switching and Wireless

4 – Accessing the Wan


“Reinventing Ourselves for Desired Culture and Results”, 10-11 May, 2016 at 19th T, The Forest Lodge at Camp John Hay, Baguio City, Philippines

“Microsoft Dynamics NAV”, 21-24 July, 2015 at Camp John Hay, Loakan Road, Baguio City, Philippines

“Vision-Mission-Values Workshop”, 19-21 June, 2014 at The CAP-John Hay Trade & Cultural Center at Camp John Hay, Baguio City, Philippines

“Online Navision Training”, 25th July, 2012 at The MANOR at Camp John Hay, Baguio City, Philippines

“Supervisor to Make It Better, Now”, 14 – 15 May, 2012 at Camp John Hay Golf Club, Baguio City, Philippines

” Going Green”, 7th September, 2011 at The Suite at Camp John Hay, Baguio City, Philippines

“Customer Service Excellence”, 28th April, 2011 at The Suite at Camp John Hay, Baguio City, Philippines

“5S in the Workplace”, 21th July, 2011 at The Suite at Camp John Hay, Baguio City, Philippines

“PHP and MySQL Web Database Development Training”, 2,9,16, and 23 of August, 2009, Baguio College of Technology, Baguio City, Philippines


Model Supervisor of the First Quarter of 2014, given this 24th of April, 2014.

Model Supervisor of the First Quarter of 2013, given this 15th of April, 2013.

The Salesman – Tour Package Competition (Professional Division) of the Ninth Annual Hotel, Restaurant and Tourism Weekend held at the Baguio Country Club Multi-purpose Hall from September 06 to 08, 2012 Philippines.

References Available Upon Request

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