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Employee Relations Service Representative

Location:
Angeles, Pampanga, Philippines
Posted:
December 14, 2019

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Resume:

EJ

People Advocate

Elaine Joy B. Balajadia, RN, CHRP

B15 L25 Fiesta Communities, Brgy. Mining,

Angeles City, Pampanga 2009

0998.530.8910

ada2rc@r.postjobfree.com

Skills

Strong business and HR acumen

Ability to motivate and influence potential leaders

Effective project management abilities

Proven effective consulting skills with ability to influence in all directions

Compensation and Benefits Administration

Labor Relations/Admin Case Management

Has knowledge in handling disciplinary issues while ensuring the observance of Due Process of Law

Strong partnership with Operations for HR related concerns and assistance

Experience

LizardBear Tasking Inc. / People Advocate

JANUARY 2017 - PRESENT, Clark, Pampanga

Roles and Responsibilities:

*Handles Strategic HR Business Partnering engagements with Leaders that includes Onboarding/Offboarding, Performance Management, Labor and Employee Relations and Policy Implementation.

*Facilitates due process and in-depth investigation for any cases of alleged violations of company policies and procedures. Carry out Preliminary Investigations, Documentation, Administer Administrative Hearings until full closure of cases.

*Initiates neutral ground Focus Group Discussion (FGD) to facilitate and even investigate issues or concerns and reports the results of the meeting to the management that will serve as data for any improvement, solution or management decision.

*Administrative case management - from investigation to admin hearing to serving of decision (NTE and NOD issuance)

*Creating network within or across functions through proactive communication.

*Capable of maintaining a high degree of confidentiality and professionalism.

*Ability to anticipate, support, and understand business demands.

*Ability to influence operations leaders in all levels.

*Communicates HR and management updates across all department

*In charge of processing of RTWO (Return to Work Order) and monitoring of NDAs (Non-Disclosure Agreement)

*In charge of promoting the company culture by effective partnership to all departments.

LizardBear Tasking Inc. / HRIS Specialist

October 2016 - January 2017, Angeles City, Pampanga

*In charge of the execution of any employee movement in the system

*Generation of unique employee IDs and profile

*Coordination with the bank for the payroll accounts of newly hired employees

Cloudstaff Phil. Inc./ HR Specialist

August 2015 - October 2016, Angeles City, Pampanga

*Employee Contract Administration

*New hire onboarding

*Compensation and Benefits administration

*Employee Data Management

*Employee Engagement

Upwork.com / Home-based Freelancer

April 2014 - August 2015, Angeles City, Pampanga

Business Writer, Email Marketing, Lead Generation

Nestle Business Services AOA, Inc. / Contact Center Associate for Employee Services

November 2012 - April 2014, Meycauayan, Bulacan

*In charge of attending to employees’ inquiries via email and phone call for Nestle PH and Nestle Australia.

Teletech Holdings Inc. / Customer Service Representative January 2010 - January 2011, San Fernando, Pampanga

*Answer calls regarding Technical and Account related concerns of the customers of an Australian TeleCom company.

Education

Holy Angel University / BS Nursing

June 2016 - April 2010, Angeles City, Pampanga

Dean’s Lister

Holy Family Academy / Secondary Level

2002 - 2006, Angeles City, Pampanga

With High Honors

Holy Family Academy / Primary Level

1996 - 2002, Angeles City, Pampanga

Certifications

PRC board passer

Certified Human Resource Professional (IFPM)

Character references available upon request.

I hereby certify that the above information is true to the extent of my knowledge.

Elaine Joy B. Balajadia, RN, CHRP



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