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Technical PM / Cust Success Manager

Canton, MI
December 14, 2019

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Philip A. Pairitz, PMP 734-***-**** Canton, MI 48187

Project Manager – Customer Success – Solution Architect

Certified Project Manager, Professional Scrum Master, and Lean Six Sigma Green Belt well versed in activity scoping and management, risk assessment, client engagement, and team dynamics. Skilled at developing, leading and supporting complex projects. Supported over 110 deals worth approximately $1B, guiding teams through scoping, validating, and implementing. Experienced in Energy, Public Sector, Commercial, and Higher Education market segments. Proven record of achievement in delivering results on time that meet customer requirements and business objectives.

Strengths and Competencies

Certified PMP Certified Professional Scrum Master Lean Six Sigma Certified

Solution Design Project Management Client Engagement Business Development Process Improvement

Cross-functional Leadership International Team Management Technology comprehension Business Analysis

SharePoint SalesForce MS Office 365, Teams, Access, One Note, Visio MS Project Clarity

Career History

Freelance (2019)

Project manager, through Insight Global Staffing, assigned to Cushman & Wakefield to complete project planning phase and Pilot for their MPS program to refresh 400 key print devices across 150 North American offices. Developed processes and tracking tools, completed software & hardware certifications, engaged internal stakeholders and Pilot site managers, managed Pilot from site selection through completion of delivery, documented execution phase actions.

Xerox Corporation (1994 – 2018)

Manager – Professional Services Business Operations N A Professional Services (2018)

Managed an 8-person international team with responsibilities focused on improving Xerox Professional Services teams which included Solution Architects, Technical Architects, Corporate Print Services team, Transition/Implementation Services, and Delivery Services. Supervised team activities which included:

Delivering multiple projects for Transition/Implementation Services covering Project Management governance, PM tools and streamlining, and creating a Project Management Office. Saved 5-8% in man-hours per project.

Controlling all aspects of contract workforce management (onboarding, assigning, tracking, reporting).

Reporting on Professional Services resource utilization and pre-sale pipeline reporting.

Directing enterprise print assessments as well as current/future state enterprise print modeling.

Sr. Solution Architect – Large Enterprise Organization (2010–2018)

Led the collaboration of the design, build and delivery of Managed Print Service (MPS) solutions to provide clients with long-term document and print management solutions. Worked across varying market segments (Public Sector, Healthcare, Commercial, and Higher Education) and covered small, local clients to enterprise-wide global operations. Assisted sales teams on pre- and post-signature support that included building customer-specific solutions, following the order-to-install process, training and service delivery logistics, and Project Management.

Collaborated on analysis project to determine Baseline Costing model for an MPS transition. The project identified potential changes resulting in up to a 15% reduction in delivery costs.

Extensive experience with all aspects of sales cycle: solution scoping and costing, RFQ/RFP responses, defining and documenting customer requirements, engaging partner providers, demonstrations, ROI’s, and proposal generation.

Completed solution workshops, approvals, and review meetings to ensure alignment & support from all parties.

Sr. Solution Architect – Large Enterprise Organization (2010–2018), Continued from Page 1

Led the process improvement team that developed a Solution Design Playbook to standardize the design cycle, baseline skills and solution consistency in service delivery. This shortened the design cycle by 2-4 weeks and improved consistency which enhanced the brand, and enhanced customer satisfaction.

Provided cost-effective Managed Print Services solutions based on customer requirements and best practices while maintaining focus on the simplicity of solution delivery.

Regional Project Manager – Delivery Center of Excellence (2006–2010)

Managed 8-10-person team focused on pre-sales project management, risk management, and solution scoping. Shaped PM organization by formalizing risk management, tollgates, governance, reporting, and cross-training of PM’s.

Implemented 9-box team assessment and performance process.

Initiated and supported design and approval process to ensure consistency and quality with all aspects of solution selling and delivery – define, quote, handover, implement, governance, risk, recycle.

New design process shortened cycle time by 1-3 weeks and accelerated approvals by 20%

Part of a 5-person management team that created national Xerox PM teams and processes in Q1 2008 which evolved and grew into the 2018 Xerox Project Manager and Solution Architect Organizations.

Additional Xerox Experience (1994 -2006)

Technical Marketing Manager – North American Graphic Arts (NAGA)

Member of Channel Partners team that grew revenue from $1M to $7.5M in 2 years.

Sole support, for Xerox WF, to sales teams supporting four large retail accounts ($400M+ in revenue).

Defined and delivered all WF training for a 40 person field team supporting 4-large retail accounts.

Senior Systems Analyst – North American Solutions Group (NASG)

Achieved Presidents Club 3 times through supporting 10 person sales team to >120% of team quota

Pre- and post- sale roles, marketing, software design, software QA, training, and hotline support.

Supported all aspects of the sales cycle: gathering customer requirements, delivering demonstrations, face to face client meetings, ROI’s, responding to RFQ/RFP, and generating proposals.

Senior Systems Specialist – Xerox Engineering Systems (XES)

U. S. based focal point of 6-person team implementing a $2M PDM system over 12 months.

Liaison between U. S. client and Japanese vendor who provided implementation personnel and software.

Applications Engineer – Document Management Team (XES)

Implemented the XES document management sales strategy for the Midwest district.

Principal document management specialist for the northern half of the Central and Eastern regions.

Education and Professional Development

Bachelor of Science, Computer Electrical Engineering, Purdue University, West Lafayette, IN

Certified Project Management Professional (PMP), Project Management Institute

Professional Scrum Master 1 (PSM 1),

Lean Six Sigma Green Belt Certified Certified ITIL Foundation

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