Social Media Customer Service

Location:

Posted:

December 14, 2019

Sam Groskreutz

Minnetrista, MN 55364 Email: ada2lf@r.postjobfree.com

Work Experience

Get Outdoors Marketing 2010 – Present

Marketing Specialist

Set up and work consumer and national account outdoor products trade shows

Work with potential customers at Ranger Boats Test Drive events

Clam Outdoors Pro Staff: promoted ice fishing products, worked trade show and consumer events

Get Outdoors Marketing Pro Staff: promote FXR Racing/Outdoors, Mercury, Ranger Boats, Minn Kota, & Humminbird

Do in-store merchandising for national accounts (Bass Pro, Overtons, Mills, Cabela’s, Gander MTN)

Set plan-o-grams and assist at new store set ups for various retailers

Handle all aspects of social media for several hunting and fishing sponsors

Manage Facebook and Instagram accounts with over 70,000 followers combined

Create and implement social media contests and generate new followers

Shoot, edit, and produce photos and sponsorship videos

Holiday Station Stores February 2017 - present

Assistant Manager

Manage people, cash handling/daily bookkeeping, problem solving

Customer Service, store safety, store appearance

Back stocking, sale changes, remove expired, re-order product

Cashier, greet customers, help with product needs and gas pumps

Promote gift cards, carwash books, weekly deals

Clean store/carwash and various maintenance tasks

Metro Lakes Marina Summer/Fall 2016

Took reservations, rented boats, gave safety talks, and operated gas dock

Took care of slip customers and cleaned customer’s boats

Did grounds clean up and various marina maintenance

Wayzata Marine Spring 2015

Washing, waxing and interior cleaning of 250+ boats

Dock boy – prepare boats for client use and clean/re-secure at dock after use

Yard work, tree trimming, and lawn mowing around marina

Education

Minnesota State University – Mankato In-progress – Planned Completion 2020

Bachelor of Science Degree: Applied Leadership

Normandale Community College – Bloomington, MN GPA: 3.7

AA Degree: Liberal Arts May 2019

AAS Degree: Business - Marketing and Management May 2018

Certificate: Marketing May 2018