CURRICULUM VITAE

Seeking a Classical opportunity & Career Enrichment in Production/Maintenance/ Service Support with a reputed organization.

PROFESSIONAL ABRIDGEMENT

Diploma in Mechanical Engineering with 9 years of experience in maintenance, After Service Support & quality deptt.

Currently associated with Atlas Copco India Ltd, as an Aftermarket Engineer(6.2 Years) in customer Support

Joined Atlas copco (india ) ltd . on 1 march / 2013 . to till date working with Atlas copco ( India) ltd.

In past associated with M/S. Subros India limited. in the capacity of assistant engineer in SQA(Sample Quality Assurance)

Joined Subros India ltd. On 10 jan / 2011 to 21 feb 2013 .

Adept at providing service operations; understanding client’s requirements and providing sales & services accordingly.

Demonstrated abilities in working on initiatives, thereby bringing down equipment breakdown & achieving annual costs savings.

Acquired wide exposure in attending to after sales complaints, maintaining Mechanical, Electrical & electronic equipments for ensuring client satisfaction and grabbing repeat business.

Possess excellent communication & organizational ability.

ORGANIZATIONAL HIGHLIGHTS

PAST JOB PROFILE:

Evaluation Of New Development component (Compressor, Condenser, Evaporator, Hoses etc.)

Durability Testing like salt spray,Cass test. Burst test, Pulsation and Compressor Durability. Etc.

Joint Testing /Inspection at customer end.

Test Report making

Contribute to kaizen activity

Planning and schedule making of all testing activity to be cried out as per test request and quality standard.

Atlas Copco India Ltd. : World leader in compressors, construction and mining equipment, industrial tools, assembly systems and equipment rental.

TECHNICAL:

Planning & Management:

Planning & controlling the complete service function with accountability on profit & loss.

Managing the escalated cases and addressing the concerns registered at a higher level.

Preparing MIS/Reports and presenting the same to the management for facilitating decision-making process.

Operations & Maintenance:

Planning and effecting preventive maintenance schedules of various machinery and instruments to increase machine up time / equipment reliability; thereby accomplishing planned production targets within budget.

Proactively identify areas of obstruction / breakdowns and take steps to rectify the equipments through application of trouble shooting tools.

Overseeing installation, commissioning of equipments.

Apart from compressor effective in Energy Saving Process used in industry.

FUNCTIONAL:

Marketing:

Supporting dealership network. Providing them service guidance.

Enhancing sales by proper maintenance of products keeping quality standards in mind.

Carrying out service marketing by converting OOF (Out of Fold) customers into fold, contracts, CAMC’s etc.

Service Support:

Assisting in the entire service/ maintenance function & co-coordinating with the customer service team for providing proactive maintenance solutions.

Tracking daily complaints, ensuring proper manpower and route planning to ensure lesser response time and faster speed of service.

Identifying areas of improvement and recommending process modifications to enhance operational efficiencies.

Overseeing Contract Compliance Assurance, Warranty Management and assuring goals cum service levels like MTTR, RECT, RFT, NPS etc.

Customer Relationship Management:

Providing instant service to clients, entailing provision of fastest solutions to customer concerns so as to enhance their satisfaction levels.

Managing issues pertaining to customer complaints and addressing grievances.

Identifying training needs of dealer engineers & conducting training programs for them and customers as well. Measuring client satisfaction through his views, feedback forms etc.

Attainments:

Successfully Handled:

-Customer service, troubleshooting and maintenance operations for numerous Atlas Copco screw compressors (oil free & oil Injected, Refrigerant Dryers & Desiccant Dryers) enhanced the warranty parts support system through Failure Trend Analysis.

-Enhanced the warranty parts support system through Failure Trend Analysis.

Initiated & successfully carried out:

-Handling troubleshooting & maintenance of screw compressors and dryers (Atlas Copco’s oil free & oil Injected, Refrigerant Dryers & Desiccant Dryers).

-Handling effectively Energy Audit (Power Saving) activities in compressed air system & ABB,yaskawa and Siemens drives in compressor system.

-Hand on 60days dedicated training of Compressors and Dryers.

-Round the clock service support to clients and to dealer engineers across Haryana, Delhi, Rajasthan, Uttar Pradesh.

KNOWLEDGE DOMAIN

Handled following machines across career span:

Well conversant with:

Atlas Copco compressors (oil free & oil injected), handled up to 400 Kw, in both LT and HT application.

Atlas Copco dryer (Refrigerant & Desiccant) up to 1500CFM capacity.

Worked on Siemens,ABB & Yaskawa Drives in compressor systems.

Operations & Maintenance of:

Handling AMC of compressor in industrial sector (Cement, Automobile, Textile, Power sector ETC)

EDUCATIONAL CREDENTIALS

Diploma in Mechanical Engineering from D.N polytechnic,meerut.,u.p

Industrial training of 4 weeks at 510 army base workshop meerut. & learnt about engine working and servicing.

Pursuing B.E from AMIE India., Section A is completed and section B is appearing.

PERSONAL DETAILS

Date of Birth : 5 jan 1990.

Permanent Address : vill- Achpal gadhi, post- pilkhuwa, dist- hapur, state- up.

Language known : English & Hindi.

Current Location : Gurgaon near delhi airport

Current CTC : 6 Lakh

Expected CTC : Negotiable

Notice Period : 1 month

I hereby declare that the above-mentioned information is true to the best of my knowledge.

Place:

Date: (Pankaj Kumar)

Pankaj Kumar

Plot no-28, Sec-01, Manesar, Gurgaon

Mobile No- 995-***-****,997*******

Email: ada2lc@r.postjobfree.com, ada2lc@r.postjobfree.com

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