April M. Spaur

***** *. ***** **. ** Mirage, AZ 85335

623-***-****

ada2l2@r.postjobfree.com

Professional Summary

Excellent communicator for 5 years in a demanding call center environment as a Customer Service Representative with extensive background in conflict resolution and customer care. Motivated customer service specialist resulting in outstanding customer satisfaction and retention. Seeking challenging position where the application of my knowledge, skills and experience will facilitate the growth, development and success of your company.

Work History

Customer Service Representative July 2018- July 2019 Alorica At Home Phoenix, AZ

•Handled high call volume while communicating with client’s account issues, complaints and provided professional and efficient resolutions

•Utilized exceptional active listening skills, empathy and resources while maintaining a positive attitude

•Adapted to changing procedures while adhering to company policies and acquired an excellent rapport with clientele

Customer Service Representative Apr. 2016-Nov.2017 TTEC (formerly TeleTech) Phoenix, AZ

•A natural leading team player possessing drive and the thirst for knowledge while maintaining empathetic and personable.

•Exceeds required benchmarks each review regarding call monitoring, call volume, phone mode usage, and percentage of files resolved throughout entire length of employment.

•Developed reputation as efficient in Customer Care and Support Specialist with high levels of accuracy and consistency

Skills

•Creative problem solver Strong client relations

•Quick learner Adheres to company policy

•Active listening skills Rapidly resolves conflicts

Education

Elementary Education 55 Semester Hours Aug. 1986-May 1988 Del Mar College Corpus Christi, TX