Ma Theresa Q. Santiago
Isabel Subdivision San Nicolas Concepcion Tarlac
Email Address: email@example.com
Seeking a Human Resources position where my professional experience and education will allow me to make an immediate contribution as an integral part of a progressive company
Enthusiastic, results oriented HR professional with extensive experience in implementing all areas of Human Resources that includes but is not limited to: recruitment, benefits, compensation, employment law, employee relations, on-boarding, timekeeping, performance management, policy & procedures, supervision & training. Demonstrates strong communication and interpersonal skills with the ability to interact with all levels of management.
HR Area Manager
Metro Retail Stores Group Inc
GF Marquee Mall Don Bonifacio Angeles City
April 6, 2016-Present
Responsible for the total HR management of the store operations from hiring, orientation and training, timekeeping, benefits administration, employee relations, implementation of company policies, rules and regulations and other HR related functions in compliance to the HR Corporate Policies and Procedures.
Handling 5 Stores - Metro Pasig, Metro UP Town Center, Metro Angeles, Metro Fairview and Super Metro Antipolo.
Organization: Puregold Price Club Incorporated
Mc Arthur Hi-Way Capas Tarlac
Duration: July 2012- December 2014
Designation: HR Supervisor
Interpreting policies and procedures to ensure company’s vision, mission and goals are achieved.
Investigating and providing guidance on employee relations issues through progressive disciplinary process.
Counseling and mentoring employees to provide impartial determination to employee issues and to seek an effective resolution.
Identifying vacancies, post open job; screen, interview, and match applicant with open positions, background and reference checks, and employee on-boarding.
Conducts company orientation
Ensures accuracy of agency billings
Organization: Jenra Incorporated
Dau Mabalacat City
Duration: July 2010- March 2011
Designation: Recruitment Specialist
Manage full recruiting cycle including job requisition, sourcing, recruiting, screening, interviewing, background checks, on-boarding process and new hire orientation.
Compile job descriptions, review job functions, and verify on-the-job trainings for all new hires.
Administer benefits programs for current and former employees.
Liaison between payroll department and employees to resolve discrepancies.
Responsible for maintaining personnel files.
Administer leave of absence including SL, VL, ML, PL.
Represent company at professional and college job fairs.
NCO Philippines (TMobile Account)
Customer Service Representative
December 2008-July 2010
Energetic, results-driven customer service professional with more than a year of experience and a track record of working well without supervision.
Proficient in conferring with customers by telephone to provide information about products or services.
Expert in taking or entering orders, canceling accounts and obtaining details of complaints.
In-depth knowledge of principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Iqor Philippines(Sprint Account)
August 2007-December 2008
Handle customer inquiries and complaints
Collecting and processing of payments over the phone using their major credit cards
Knowledgeable of the internal software/system used to pull up accounts
University of the Philippines
Date of Birth: 03/23/1985
Employment Status: Full time
Relationship status: Married
References: Available upon request