Blesildo F. Pedrasa

#* **** **. ***********, *******, Antipolo City 1870

Email : ada2ka@r.postjobfree.com

Contact numbers: 02 706.4121 and 0946.659.4932

Objective

A suitable and rewarding position in the BPO Industry as an Email or Chat Support

Qualifications

Email and chat support experience handling eBay-U.K. and U.S. AT&T Wireless Mobility Account.

Job Description

-Objectively Provide a one time resolution and a timely response via chat or email to clients creating a great customer experience.

-Familiarize self with client’s policies and procedures, with emphasis on divulging private and personal information. Deeply root on all related CRM tools to effectively provide the best service to customers needs.

-Acknowledge customer’s concern, emphatize, uncover needs, and assure them that we can take care of their needs, and resolve their issues the best way possible.

-Response effectively by providing correct grammar, punctuation, clear and conscise communication to effectively that would help customer understand the resolution or the information being provided, in a friendly, sincere and professional manner. Never forget to thank the customer and appreciate the business.

-Accomplish Notes on every conversation as a useful guide for the management and the agent as well for there next contact.

Other Skills and Work Experience

Sales and Operations Management. Organizational, Motivational, and Decision making. Adaptability to a new working environment.

Resolve customer issues, concerns and expectations, with the aim of Strengthening Customer Relationship and retention.

Strong Background on Enterprise Resource Planning Management Solutions. i.e; SYSPRO, Mictorosoft Great Plains and Navision Software.

Familiar with Customer Relationship Management and Personnel Management Solutions

Educational Background

Bachelor of Science in Entrepreneureal Mananagement 2005-2007 at Polytechnic University of the Philippines (3rd year)

Bachelor of Science in Marketing 1974-1978 at San Sebastian College (4th year)

Accomplishments

Awarded by Microsoft Philippines for opening most number of New Accounts in 2Q of 2004

Promoted to Operations Manager/Asst. Vice President in span of 18 months, starting as a Product Manager.

Established Strategic Business Relationship involving Collaboration with other Software Providers and developers to compliment existing ERP software, and opened New Channels for our products and Services outside Metro Manila

Others

Former Member of Couples for Christ

Sector Coordinator for Kids for Christ covering Cainta, Marikina, Antipolo, and San Mateo.

Actively involve in Gawad Kalinga, and were pioneer in building House for the poor in Nueva Eciija and other sites

Conduct Lecture for Christian Family Living a topic of the Christian Life Program

Former Treasurer of Antipolo Highlands Homeowners Association in Antipolo City