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Customer Service Sales

Location:
Montreal, QC, Canada
Posted:
December 13, 2019

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Resume:

Maurice Mutran

***-**** ***** *******, ********, QC, H3H 2J6 438-***-**** ada2ju@r.postjobfree.com

Skills & Qualities

Trilingual, ambitious and self-motivated student passionate about legal and international affairs, health sciences and client services.

Technical Skills: Mac OS, Windows, Microsoft Office, Effective and Efficient Communication skills, Fast learner, organization skills, resilient, leadership, public Speaking, customer Service, sales skills

Trilingual: French, English, Arabic

Education

BSC. PSYCHOLOGY (PRE-LAW), UNIVERSITÉ DE MONTRÉAL DATE : SEPTEMBER 2018– 2019

Completed one year of a bachelor’s in psychology as a prerequisite for admissions to Law School.

Cumulative GPA : 3.913/4.3

Made it on the dean’s list of excellence. (Mention d’excellence)

BACHELOR OF LAW LL. B, UNIVERSITÉ DE MONTRÉAL DATE: SEPTEMBER 2019 – PRESENT

Work Experience

MEDICAL INTERVIEWER AT DYNACARE INSURANCE SOLUTIONS MONTRÉAL, QUÉBEC DATE: JULY 2019– PRESENT

-Conduct medical questionnaires through telephone interviews with prospective insurance clients

-Conduct medical rechecks and supplementary questionnaires requested by insurance companies

-Make necessary corrections to documentation post-interview if required

-Undergo medical training

-Provide exceptional customer service and respond to inquiries through incoming calls from both insurance clients and insurance brokers

-Schedule and coordinate appointments for telephone interviews with clients in a professional and courteous manner

-Work as a team to reach daily targets of the department

ADMINISTRATIVE ASSOCIATE AT DYNACARE INSURANCE SOLUTIONS MONTRÉAL, QUÉBEC DATE: MAY 2019 – JULY 2019

-Schedule and coordinate appointments for telephone interviews with clients in a professional and courteous manner

-Provide exceptional customer service and respond to inquiries through incoming calls from both insurance clients and insurance brokers

-Perform follow ups with clients concerning their file while respecting their confidential and private information

-Assign and process insurance files efficiently

-Work as a team to reach daily targets of the department

RETAIL SALES ADVISOR AT HUDSON’S BAY MONTRÉAL, QUÉBEC SEPTEMBER 2018 – AUGUST 2019

Nominated for a Team Lead Position

-Provided exceptional customer service

-Advised and recommend clients to buy the bay's products

-Closed credit sales

-Sold protection plan plans on specific products

-Advertised Hudson's Bay specials

-Developed relationships with clients

-Assisted in training of new employees

-Participated in one-on-one formal trainings with sales reps from diverse retail brands

-Participated in daily follow up meetings to learn new sales strategies

-Met daily sales targets & objectives

-Managed cash registers

-Organized the department

-Delivered customer service through the phone with clients

SOCCER CLINIC INSTRUCTOR SAUDI ARABIA, DAMMAM NOV. 2016-JUNE 2017

-Coached a group of elementary students

-Set an example as a team leader

-Organized and managed tournaments for the children

-Took instructions from our supervisor

-Improved leadership skills

-Developed relationships with the students

-Implemented strategies and tactics in dealing with kids

FREE-LANCE PIANO TUTOR SAUDI ARABIA, DAMMAM JUNE 2014-JUNE 2017

-Recruited students for piano lessons

-Gave lessons on a weekly basis

-Created my own tutoring program and lesson plans

Community Involvement

RED CROSS FUNDRAISING VOLUNTEER/AMBASSADOR. ON CALL (PRESENT).

Participated in three separate events:

-Supervised a team during the annual Wall-Mart Campaign 2018.

-Was a fundraising Volunteer during a Roadblock event in the cities of Trois-Rivière and Nun’s Island.

-Participated in an annual-benefit gala in Old Montreal to explain to significant donors and sponsors what’s the final destination of their donated funds.



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