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Customer Service

Brandenburg, KY
December 13, 2019

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Robin M Case

*** ******* *****

Vine Grove, KY **175

270-***-**** (Home)


Retail Merchandiser

June 2014 - Present

Independent Contractor

Louisville, KY

Monitor warehouse inventory levels, collect data, and submit comprehensive inventory reports weekly with digital photos

Participated and supported in-store events related to new store openings, new product launches, and seasonal events.

Implementing and resetting plan-o-grams, point of sale materials, setup and maintenance of retail shelf clip strip and displays,, ensured proper signage

Maintain inventory by restocking shelves; removed damaged, out-of-code, not-in-set and discontinued items from displays, and process returns

Execute plan-o-gram to arrange the products, shelves, price tags, and promotional materials Warehouse Associate (QC)

Nov 2012 - Jun 2014


Shepardsville, KY

Perform inventory restock; look-up, identify, and put-away extra product from all departments

Execute Consolidation optimization and adjust client footprints as changes are identified

Research and complete order resolution including canceling orders

Enter and remove orders from the sorter resolution line and WMS system logs utilizing a PC and RF unit

Identify mis-ships from Outbound Returns and complete the put-away process

Identify and process locations on inventory error that are impacting production

Verify accuracy of SKU and UPC codes on product

O fice Manager

Sept 2007 - Feb 2012

Hazelwood Construction

Elizabethtown, KY

Authored, maintained, and distributed a myriad of financial reports including cash low reports, invoices, purchase orders, contracts, vendor, and job files.

Created, managed and organized all files, both hard copy and on the computer.

Managed day-to-day operations, maintained daily interactions with clients.

Dealt directly with vendors purchasing material for specified jobs and process material invoices for payment

Greeted clients, answered phone calls, checked voicemail, screened e-mails, prepared invoices, tracked customer billing and payments.

Managed monthly billing, processed invoices for payments, both vendor and customer account maintenance, and filing

Entered time sheets, verified reports and processed checks Food Activity Foreman

Mar 2002 - Aug 2005


Fort Knox, KY

Supervised the preparation and sale of food items during an assigned shi t.

Received, verified, and checked the quality of food and supply items.

Ordered food and supplies weekly

Prepared, maintained, and processed accounting and facility operational reports.

Achieved established sales goals while maintaining personnel cost and productivity standards.

Open close facility according to policy, ensuring security of cash, fixed assets, and inventory.

Complied with fire, safety, sanitation, and security regulations

Supervised associates, assigned and distributed work while making sure my team felt valued and appreciated Customer Service Associate

Feb 1995 - Mar 2002


Fort Knox, KY

Placed special orders to our vendors. Received, processed, and expedited incoming deliveries.

Operated a cash register and balanced daily financial transactions.

Perform daily department tasks including stocking, pricing markdowns, transferring merchandise, and weekly orders from vendors.

Open new store credit accounts, process payments and handle inquiries on existing accounts.

Issued refunds, credits, or exchanges due to customers

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