IT Technician,Customer Service, Electronics, Cellphones, Tablets, etc.

Matthew Crane

Education

Lanier Technical College Oakwood, GA

Associate of Applied Science in Computer Support Specialist July 2018

Lanier Technical College Oakwood, GA

Technical Certificate of Credit December 2016

Lanier Career Academy Gainesville, GA

High School Diploma in Computer Science June 2005

Professional Experience

Private Contractor, Gainesville, GA

Owner/IT Technician May 2007 – Present

Provide technically support for users in various settings, with issues related to PC, computers, printers, software, and hardware for different devices.

Removal of Malware including, but not limited to: Virus’s, Trojan’s, Ransomware, Adware, Spyware, bugs, bots, rootkits, and so forth.

Upgrading and maintaining various versions of Windows including versions from Windows 98 to Windows 10. Windows Server and WorkStation Editions included.

Troubleshooting common issues with registries, updates, password recovery and reset, data recovery, setup, and installations.

Password resets and user creation.

Installation and maintaining of various types of anti-virus programs such as Kaspersky, Norton, Panda, AVG, TrendMicro, Avast, and many others.

Provide remote support for users experiencing remote access issues.

Provided first level troubleshooting of IT related issues from local software support to hardware, network access, connectivity, laptops, PCs and printers.

Home and small business network setup, security, and maintenance.

Microsoft Certified Specialist

Troubleshooting issues with active directory and operating system files.

Creates, update and escalate tickets using Remedy

Supported the entire Microsoft Office Suite.

Replacing and troubleshooting common hardware issues such as hard drives, ram, motherboards, CPU’s, displays, ports, and others.

Rite-Aid corporation/Walgreens, Gainesville, GA

Shift Supervisor February 2018 – October 2018

Supervising other employees.

Key holder for the store.

Daily safe counts.

Providing customer service and sales support

Pricing of items as needed

Inventory and stocking of items.

Counting money for opening the store and closing, along with daily deposits and record keeping.

Troubleshooting issues with the registers, RF scanners, and customer complaints as needed.

Excel, Access, and Word usage for orders, deliveries, and store supply lists.

Randstad Staffing/Alcon Laboratories, Duluth, GA

Temp/Technician B January 2014 – April 2014

Machine operator for the manufacturing of various types of contact lenses.

Cleanroom environment trained and knowledgeable.

Record keeping and data entry.

Moderate QA/QI of contact lenses as needed.

Advantage Resourcing, Gainesville, GA

Temporary Employee August 2013 – November 2013

General warehouse duties.

Operation and certification of various industrial equipment including: Stand-up and sit-down forklifts, electric pallet jacks, ride-along pallet jacks, cherry pickers.

Shipping and receiving duties for loads and orders.

Pulling orders for different products.

CNC machine operation for manufacturing various types of spine gears, wheel gears, and more.

Basic quality control of manufactured parts.

Paperwork for manufactured parts.

Home Depot, Gainesville, GA

Associate November 2012 – May 2013

Providing customer service and sale of various items.

Cutting copies of varies types of keys.

Cutting and threading various types of pipping.

Stocking and pricing of items.

Usage of RF scanners for various tasks as needed.

Excel, Access, and Word usage for orders, deliveries, and store supply lists.

J M Wilkerson Construction Systems, Marietta, GA

Assistant August 2012 – November 2012

Assisting the jobsite superintendent.

Supervising workers for all of the contractors on the jobsite.

Key holder for opening and locking the gate to the jobsite daily.

Directing traffic when needed for deliveries of materials.

Cleaning of jobsite when needed.

Writing of daily work reports for various contractors on the jobsite.

Glass Stream Inc., Kennesaw, GA

Commercial Glazier April 2012 – August 2012

Installation of various types of commercial glass in buildings and structures.

Usage of various hand and power tools.

Reading blueprints and schematics for installation of glass.

Using equipment such as: rough terrain forklifts, scissor lifts, boom lifts, snorkel lifts, and lasers for shooting elevations.

Ocean Canyon Properties, Oakwood, GA

Consultant October 2011 – February 2012

Customer service and advertisement for resort locations across the United States.

Faxing daily reports to the home office.

Keeping updated and detailed information for all of the resort locations available.

Self-supervision and motivation.

Company software, Excel, Access, and Word usage for bookings.

Lego’s Construction, E. Ellenton, FL

Supervisor/Commercial Glazier September 2010 – June 2011

Supervision of other workers.

Daily reports to the owner of the company.

Installation of various types of commercial glass in buildings and structures.

Use of tools such as: wrenches, drills, measuring tapes, laser for shooting elevation, impacts, and many others.

Using equipment such as: rough terrain forklifts, scissor lifts, boom lifts, and snorkel lifts.

Reading of blueprints and schematics for jobs.

Using equipment such as: rough terrain forklifts, scissor lifts, boom lifts, snorkel lifts, and lasers for shooting elevations.

AMT Architectural Services, Covington, KY

Commercial Glazier February 2010 – September 2010

Installation of various types of commercial glass in buildings and structures.

Use of tools such as: wrenches, drills, measuring tapes, laser for shooting elevation, impacts, and many others.

Using equipment such as: rough terrain forklifts, scissor lifts, boom lifts, and snorkel lifts.

Reading of blueprints and schematics for jobs.

Using equipment such as: rough terrain forklifts, scissor lifts, boom lifts, snorkel lifts, and lasers for shooting elevations.

Adecco Staffing/Brose Manufacturing, Gainesville, GA

Temporary Employee January 2010 – April 2011

Team lead for assembly line work.

Cross trained to do shipping and receiving duties as needed.

Manufacturing of various electric motors for different vehicle windows.

Inspection of parts.

Testing of parts.

Daily paperwork and documentation for assembly line.

Excel, Access, and Word usage for order and delivery lists.

Petro-Fast Foods

Customer Service Representative/Cashier January 2009 – July 2009

Customer service, sales, and retail duties.

Stocking and pricing of items.

Store key holder for opening and closing of the store.

Excel, Access, and Word usage for deliveries, and store supply lists.

Daily safe counts, deposits, and paperwork.

Porter Paints/PPG, Gainesville, GA

Customer Service/Sales Representative January 2008 – November 2008

Customer service and sales of all products.

Stocking and pricing of items.

Weekly deliveries.

Mixing various types of paint for customer and contractor needs.

Constantly updated knowledge of all paints and supplies.

Daily paperwork and safe counts.

Excel, Access, and Word usage for orders, deliveries, and store supply lists.

Resource MFG/Hayes/Lemmerz, Gainesville, GA

Temporary Employee/Production Specialist June 2007 – October 2007

Use of CNC machinery for the production of various automotive wheels.

Machine setup, changeovers, and maintenance as needed/required.

Cleaning of the plant, work area, and other areas as needed.

Global Industrial, Buford, GA

Product Process Specialist March 20007 – June 2007

Use of RF scanners to track and locate products, inventory, and shipping/receiving duties as needed.

Use of industrial equipment, such as: forklifts, pallet jacks, scissor lifts, and cherry pickers.

Use of shrink wrap machinery for stocking and shipping items as needed.

Use of applications for tracking various shipments.

Peachtree Doors & Windows, Gainesville, GA

Assembler April 2006 – August 2006

Manufacturing of various high-quality doors and windows for both homes and businesses.

Lead for packaging and labeling of products after final assembly.

Use of RF scanners to create shipping labels and track inventory.

Utilized Excel, Access, and Word for making proper documentation as needed for management.

J.R.’s Truck Accessory Center/Leer Truck Accessories, Gainesville, GA

Customer Service/Sales/Installer June 2005 – December 2005

Assisting customers in the store with various needs.

Sales of various automotive products for cars, trucks, and SUV’s.

Various hand and power tools utilized for installation of products on customer vehicles.

Use of a sit-down forklift for unloading items from deliveries, moving inventory as needed, and installation of certain special items.

Cash handling.

Utilized company program and Microsoft Word for daily data entry.

Northeast Georgia Medical Center, Gainesville, GA

Dietitian March 20007 – June 2007

Serving both customers and patients meals.

Food preparation for cooking.

Washing of dishes, pots, pans, and other utensils as needed.

Cleaning of the kitchen, dish room, and the stockroom daily.

Sanitation of various items when needed.

Certifications

Microsoft Gainesville, GA

Microsoft Certified Professional December 2013

Microsoft Gainesville, GA

Microsoft Technology Associate December 2013

Microsoft Gainesville, GA

Microsoft Operating System Fundamentals December 2013

Microsoft Gainesville, GA

Microsoft PowerPoint 2013 October 2014

Microsoft Gainesville, GA

Microsoft Word 2013 November 2014

Microsoft Gainesville, GA

Microsoft Access 2013 November 2014

Microsoft Gainesville, GA

Microsoft Excel 2013 February 2015

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