Resume

Sign in

Desktop Support Engineer

Location:
Pasig, Philippines
Salary:
27000
Posted:
December 13, 2019

Contact this candidate

Resume:

GLENN ALDRICH CANDELARIA MOULIC

Address: E* M. Almeda St., Sto. Rosario-Silangan, Pateros, Metro Manila Mobile: +639**-***-****

E-mail: ada2gz@r.postjobfree.com

Age: 29

OBJECTIVE

To be part of an organization with a competitive IT-related work environment, to be able to utilize my skills and knowledge to contribute to the company. I would like to discover as well new learnings and challenges from the organization.

To have the opportunity to make use of IT resources and equipment, as much as possible, for review materials for my certification trainings as part of a career growth as an IT practitioner. EDUCATIONAL BACKGROUND

Pamantasan ng Lungsod ng Pasig

Alkalde Jose St. Kapasigan, Pasig City

Associate in Computer Technology

2006 to 2008

Bachelor of Science in Information Technology

2008 to 2010

WORK HISTORY

I.T. Support Specialist

Go Game PTE. LTD.

From October 17, 2017 to November 21, 2019

Unit 15-02B, Accralaw Tower, 2nd Ave., Corner 30th St. Bonifacio Global City, Taguig City, Philippines, 1634

Duties and Responsibilities

Provides onsite IT support for the PH branch office

Desktop, laptop, printer setup and configuration.

Software installation for local machines.

Active directory account setup for users.

Ensures all PH assigned tickets via Spiceworks are being handled and updated. Make sure all unresolvable tickets are re-assigned and escalated properly to next-tier team

Coordinate with L2 IT support from the MY and SG Offices for Server-level configurations.

Coordinate with different IT vendors for any IT equipment procurement and services.

Inventory of all IT equipment using the GLPI inventory tool.

Management of Weekly and Monthly reports.

MRTG monitoring – Daily monitoring of the ISP bw utilization.

Proximity badge management.

I.T. Administrator

Mega E-Resource Centre Inc.

From June 2017 to August 2017

Unit 2103-2104, Raffles Corporate Centre, Emerald Ave., Ortigas Center, Pasig City Duties and Responsibilities

Timely monitoring of Network Bandwidth status

Onsite Desktop support

Provides remote assistance via Teamviewer for offshore users and Work from home users

Network and VOIP administration

NAGIOS (Server Monitoring tool)

Freepbx (VOIP console)

Zywall Usg50 (Firewall module)

Opendns

VPN configuration

File server management

VNC viewer for user monitoring

Biometrics update

Setting up and configuration of CCTV

Inventory work of IT assets

Communicates with IT counterpart from US for unresolvable issues

Communicates with Vendor counterparts for troubleshooting their banking application - LendingQB

User Email management using AT&T Mail server

Creation of user

Setting up of auto replies

ALIAS management

Mailbox storage monitoring

I.T. Technical Specialist (Service Desk Team)

IBM Philippines

6th Floor, Hanston Square, San Miguel Ave, San Antonio, Pasig City From March 2016 to June 2017

Duties and Responsibilities

Managing Service tickets using Servicenow tool

Service Requests

Incidents

Filtering of Open Incidents to Designated Teams/Groups

Escalation and follow up

Handles calls in regards with first and second level Technology support for onshore / offshore / work-from-home employees. See list below for scope of support:

Windows Server 2008 and 2012 - Active Directory management

Microsoft Exchange Server 2010

Mobile email support

Microsoft Office Products (supports 2007 up to v.2016)

Outlook email support

Lync Server Administration

Virtual desktop monitoring (via Vsphere)

SCCM product deployment/installation

Network-based image deployment

Avaya Tools (communicator, CMS, One X Agent)

Nice Recording

Lotus Notes email

Citrix

File Backup / Restoration

Video Conferencing (Cisco TMS)

Critical level Incidents in coordination with Critical Incident Management Team

Shared drive / Folder remapping

RSA Encryption

Mainframe account support

Switchboard calls

I.T. Specialist

Clinica Manila Pasig

SM Center Pasig, E. Rodriguez Jr. Ave cor. Doña Julia Vargas Ave. Frontera Verde, Ortigas Center, Pasig City From February 2015 to March 2016

Duties and Responsibilities

• Provides desktop, application and network support

• Maintaining of Desktop Antivirus and Access Compliance

• First level troubleshooting and checking of Medical softwares and machines

• Manage email reports concerning I.T. equipment

• Management and Monitoring of Bizbox Hospital Information System

• Daily back-up management of imaging reports

• Daily back-up management / monitoring of SQL database

• Update of Organization’s Website content

• Multimedia projects and presentations for events

• Company Events Photographer (Up to present)

Desktop Support Engineer (Project-based)

Unison Computer Systems, Inc.

120 Eulogio Rodriguez Jr. Ave, Pasig, 1604 Metro Manila from 2010 to February 2015 May 2010 – February 2015

Projects Handled:

• Smart Telecommunications (May – September, 2010) Smart Tower, 6799 Ayala Avenue Makati City, Metro Manila

Desktop Support Engineer

• System Imaging

• Desktop/laptop deployment

• Managing of ticket system

• Local support for hardware concerns

• Local and remote support for system concerns.

• EXL Service, Philippines (September, 2010 - February, 2015) 6/F, One E-com Center, Mall of Asia Complex Pasay City Desktop Support Engineer

• Supervise complaint ticketing system and follow timely resolution of all work orders using Remedy/E-helpline

• Imaging laptops and desktops through network.

• Providing support remotely to end users offsite

• Configuration of emails through handheld devices

• Managing laptop encryption using EPO console.

• Managing desktop movement and deployment.

• Maintain corporate asset inventories.

• System server mounting.

• Update/provide month-end reports.

• Supervise troubleshooting to provide resolutions for a complex customer issues.

• System back-up monitoring / Tape mounting

• Wifi configuration and email setup on client’s handheld device (e.g. Smartphone, Tablet/Phablet, personal laptop)

SKILLS & KNOWLEDGE

Basic – advanced Hardware troubleshooting

Basic network router / switch setup

Photo and video editng

Windows OS Installation (Windows XP / 7 / 8.0 / 8.1 / 10)

Microsoft Server Setup and Installation (Windows Server 2003/2008/2012)

McAffee Encryption

MS Office applications

Lotus Notes

Verint 360

Lync Server Management

Vmware Vsphere Management

RSA Server Management

Microsoft Exchange

Citrix tools

Avaya tools

One X agent

CMS

Communicator

Web Administration

Totalview

Cisco TMS

Bizbox Hospital Management System

FreePBX (Free VOIP management tool)

Zywall USG 50 firewall configuration and monitoring

Basic understanding in ITIL V3 processes

VPN configuration

GLPI

Spiceworks

JIRA Ticketing System

Zendesk Ticketing tool

SEMINARS AND CERTIFICATIONS

Windows Server 2012 Training held at Rivan IT Training Systems February 1 to 4, 2016 w/ Certificate

“DEVELOPING WEB APPLICATION WITH RUBY ON RAILS”

27

th

of January 2010 w/ Certificate

“SYSTEM DEVELOPMENT USING 3 TIER ARCHITECTURE IN .NET” Mr. Arthur I. Dionela

29

th

of September 2009

“JAVA ENTERPRISE EDITION”

Mr. Rene Burce

“FUTURE OF I.T. GRADUATES ABROAD”

Mr. Allen Aguilar

22

th

of August 2009

w/ Certificates

Cisco CCNAv3 Training held at Converge training and I.T. Services January – February 2018

CHARACTER REFERENCES

Donn Baguio

Team Lead

IBM Philippines

+639**-***-****

Dian Raval

Team Lead, CE Department

Go Game PTE. LTD.

+639**-***-****

Ian Christopher Tula

Team Lead, Art Department

Go Game PTE. LTD.

+690*-***-****

Helen Baliuag

Company HR

Clinica Manila Pasig

+639**-***-****



Contact this candidate