Customer Service Executive

Samant Sharma

*** ***** ******, ********, *** *A*

250-***-**** *************@*****.***

OBJECTIVE

To work part time

SUMMARY OF QUALIFICATIONS

Store management skills- Like opening store, managing employees & handling cash

Team oriented - Worked as a Senior customer executive in a team setup

Working in a fast-paced environment – At Teleperformance I use to take Huge volume of calls

State level player – represented Surat city twice in (U-19 format for Lawn tennis)

Available to work at any time – At Teleperformance I had rotational shifts from early morning to graveyard hours.

Fast learner – I did my customer service training from INTELENET Global Services in a short duration

Good communication skills

Availability

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

10 am– 11pm

9 am – 11 pm

11 am– 11 pm

9am- 11am

10 am to 11pm

6 am – 11 pm

6 am-11pm

RELEVANT SKILLS AND EXPERIENCE

SALES

Managing employee records, handling cash at the counter

Talking with variety of people on a constant basis

Ensuring proper marketing by keeping the customers & employees happy.

CUSTOMER SERVICE

Handling inbound calls for Ecommerce website Idealworld.com

Escalating customer issues, delivering customer service by resolving all kind of issues

Use of Software During my tenure at Teleperformance

EMPLOYMENT HISTORY

Senior Customer Executive May 2019 -July 2019

Teleperformance Mumbai, Maharashtra

Cashier 2015 - 2016

Divya Shoes Surat, Gujarat

EDUCATION

Jain University of Commerce & Management 2019

Bachelor of Management Studies Bengaluru,Karnataka

REFERENCES

Joel Dsouza/Head Trainee Vivek Sharma/Store Owner

Teleperformance Divya Shoes

Mumbai, Maharashtra Surat, Gujarat

Phone: +91-750-***-**** Phone: +91-981-***-****

Contact this candidate