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Custodial Manager

Qatar Jiyan, Erbil Governorate, Iraq
28000 QAR
December 12, 2019

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Nolan Alistar Lopez

La Martin Building, *rd Floor, Flat No – 47, New Salata, Next To Doha Sports Stadium, Doha - Qatar

+974******** +974******** or 091-976-***-**** ■ or

My Career Objective

I believe that Qatar as a leading GCC Nation has a unifying force which unites people together, Qatar’s booming facilities and hospitality job market sector has great scope for growth and opportunity in future. To realize my ambition, I am seeking to take on a challenging and responsible position in a professional vibrant and growth oriented organization, where I will utilize my skills effectively in contributing towards the growth and profitability of the organization and further enhances my career curve.

Responsibility Level Summary

As Facility Operations Manager I organize, manage and lead an extensive facility soft services program of cleaning and hospitality services for the organization. My foremost responsibility is to ensure that the facility soft services operations is maintained consistently and accurately according to the department s procedures and the SLA’S of the client's expectations or standards as outlined in all contracts. I additionally focus on developing, guiding and mentoring the team in enhancing the brand image and core values of the company in achieving its mission, vision, core values, and financial goals and maximize profit.

Employment Chronology


Custodial Manager – Facility Soft Services

Since Feb 2019 till date

2-BBCC Hospitality & Facility Services

Director Operations – Facility Soft Services & Hospitality

Mumbai-Maharashtra, India

Feb 2012 – Feb 2014 & Since June 2015 till Feb 2019

3-Government Project’s For Qatar Olympic Committee

Sr.Venue Manager – Facility Soft Services & Hospitality Operations

Multi Sites for Qatar Olympic Committee (Ministry of Sport & Culture)

Doha, Qatar

Feb 2014 till March 2015

4-Full Time GOVERNMENT PROJECTS For Oman & Qatar Olympic Committee

Venue Manager – Hospitality & Facility Soft Services

Muscat /Doha-Qatar

Oct. 2010- March 2012

5-Carnival Cruise CORPORATION (5 STAR LUXURY Cruise Lines)

Assistant Operations Manager – Housekeeping and Hospitality Services

Miami, Fort Lauderdale, USA

March. 2007- Oct 2010

6-Intercontinental Marine Drive Hotel

Assistant Manager – Housekeeping, F&B, Laundry Operations

Mumbai, India

June 2005- March 2007

7-Leading American Luxury Cruise Lines (RCCL/COSTA)

SUPERVISOR - Housekeeping & Food & Beverage Operations

Los Angeles & Miami, USA

May. 2001-June 2005

8-The Oberoi Mumbai Hotel

Floor Butler– Housekeeping & Food n Beverage Operations

Mumbai, India

November 1997 – May 2001

Accountabilities – FM Soft Services

Operations Management

Ownership and responsibility for all daily facility activities related to the cleaning and hospitality services according to the contractual details within the agreed SLA’s of performance, qualitative and financial targets.

Successfully managing facility soft service operations at multi sites wherein I have lead, guided and controlled a large diversified workforce up to 800+ team members.

Experience in dealing and strengthening multinational client relations, which are challenging to communicate and highly demanding.

Keeping updated a detailed working knowledge of all the areas in the site’s, which are overseen and maintained by the Facility Soft Services (FOH/BOH/Color Coded Areas).

Managing and controlling operational expenditure within framework of the approved annual financial budgets.

Preparing the work schedules as well as emergency staff rotations to ensure maximum manpower coverage in all shifts and reviewing the man hours in addition to sickness records and annual leave plan for accuracy in payroll coordination.

Developing an effective system of operational controls which establish and provide clear and reasonable assurance that all Facility Soft Service and Hospitality operations at the multi venues are effective and running efficiently and the cliental assets/liabilities are safeguard.

Daily Monitoring and Supervision of the par stocks, stock rotation and distribution and accuracy of purchase orders, invoices and deliveries reports of all relevant supplies are maintained and filed appropriately.

Developing an up to date maintenance schedule to be aware of the condition of the equipment, coordinating repairs/replacements as appropriate to ensure that all color coded equipment regularly checked and serviced to be in safe working conditions.

Planning and coordinating an annual calendar training program for staff, to refresh knowledge and establish clarity on standards and work methods as per SLA’s, SOP’s of the Client / Company expectations.

Priority and high emphasis on organizing, managing and directing all venue emergency drills, as well as health and safety exercises in preparation for government audits and real emergencies.

Timely communication / procurement of all necessary work order approvals from relevant authorities on site, to plan work schedules for high risk tasks.

Leadership & Development

Keeping update of the latest trends in the industry and availability of new products (cost effective Housekeeping Cleaning Solutions, Hazardous Cleaning Chemicals, Sustainability Information and new technologies pertaining to cleaning equipment’s, modern styled flooring that can be implemented to reduce cost and improvise services.

Coordinate with H.O.D’s of dependable functional areas concerning special requirements on work projects and providing them an estimated number for additional work hour/ manpower requirements to complete such jobs.

Conducting regular team meetings and interpreting and explaining company policies and health and safety regulations, so as to ensure all members, including new recruits are aware and follow the same consistently.

Inspect, review and resolve team/ work problems, format action plans for future damage control, motivate workers to achieve work targets through empowerment.

Visualize and develop innovative ideas that can be used for future implementation, to improve standards and procedures.

Close networking and coordination with procurement team in confirming SLA’s, reviewing RFP’s and commercial tender documents and providing vital feedback in acquiring the right vendors/ suppliers /service providers onboard.

Preparing and reviewing the MDS concerning deliverables of supplies to various venues as per the service order required by clients.

Developing healthy Vendor Management policies /relations to promote efficient negotiating of pricing, product quality, and prompt deliveries of all facility supplies.

Quality Control & Risk Management

Compliance of all Company policies and regulations relating to Health & Safety USPH/HACCP/HSE) for safe working practices, health and hygiene standards, cleanliness, fire/ accidents and ensuring the entire team is strictly adhering to these.

Following the practice and implementation of all guidelines with regards to the identifying and reporting all health and safety incidents.

Coordinating with Health and Safety Department to provide solutions and answers to any end user / client’s complaints during periodical inspections, audits, etc.

Contingency planning for executing the same in various emergency scenarios faced and educating all direct and indirect reports on the same.

Achieved following KPI’s on the job, daily work tickets received and closed prior to E.O.B

Health, Safety and Quality inspections/audits conducted along with senior management and client on a monthly basis. Site visit meetings organized and MOM submitted for acknowledgment of relevant points discussed.

Consistency in maintaining ASQ scores of 94% and above at all venues, involved the process of recruiting appropriate personnel for various FM positions, was part of mid to bulk recruitment drives.

FMSS - Skills & Experience

Managing a high volume foot fall / traffic flow of public at Large Multipurpose Sporting Venue’s, Mall’s, Corporate Head Quarters, Commercial Complexes, Luxury Cruise Line’s and Schools.

Minimum 12 years in a managerial role with approximately 8 years’ experience in the managing the delivery of FM soft services for a 24x7 operations.

Strong active listening skills and dynamic flexibility, critical thinking, and ability to multi-task and employ strong time management skills.

Proficient hands on computer skills in Maximo, Micros, Fidelio, Micros, Opera, M.S Office &Outlook, MMS, MDS.

Experience in KPA’s of managing large diversified teams (800 approximately) and innovative FM resource sustainability contribution, experience in engaging with other multi cultures and backgrounds.

Successfully managed in curtailing operational cost within budgeted framework ranging from 33 to 11 Million Qatari Riyals.

Had ownership to oversee soft services (Cleaning & hospitality for the VVIP Lounge’s specially allocated for the Royal Al Thani Family- H.H- Sheikh Hamad Bin Khalifa Al Thani, H.H Sheikha Moussa and H.H Shiekh Johan Bin Hamad Al Thani)


Bachelor of Arts, Majored in History – 1993- 1997 from the University of Mumbai.

Higher Secondary School - 1991-1993 from the Mumbai Educational Board.

Secondary School Certificate – 1981 -1991 from the Mumbai Educational Board.

Completed on the job training in Graduate Training Program) at The Taj President from 1995- 1997

Awarded “Employee of the Month Award” for outstanding and dedicated service at The Oberoi in1998/2000.

Awarded for exemplary commitment to quality service /sales of IRD mini bar’s at ICMD in 2005…CONTD BELOW

Successfully completed Train the Trainer program at ICMD & was selected as departmental trainer.2006

Received appreciation letters for service excellence from Guest’s at ICMD & the Oberoi 2005/2006 & 1997-2001.

Completed the crucial STCW 95 courses for Fire Fighting, Elementary First Aid, Crowd Management for off shore 2001


1-Passport Number – R1651432 – Expiry Date – 26/07/2027

2-Marital Status – Single

3-Notice Period – One Month

4-Current Monthly Compensation – 23,000/- QAR

5-Compensation Expected – Will Discuss (Negotiable)

6-License – Four Wheeler & Two Wheeler (Indian)

7-Life Style – Non Smoker & Non Alcoholic

8-Interests – Music, Reading & Weight Training, Cleaning & Cooking, Travelling & Social Media Networking

9-Focused About – Exceeding Expectations, Being Assertive &Proactive, Planned & Organized, Building Strong Client Relationships & Business Networking, Quick &Thoughtful Decision Making, Zero Tolerance On Pilferage, Health and Safety practices, Consistency and Promptness in delivery of services.


1)Mr. Joaquim Barretto (Line Maintenance Manager – Qatar Airways)


Mob No: +974 -55831736

2)Mr. Henning Joubert (Head of Security – Hamad International Airport)


Mob No: +974-********

Thank you for your time & have a nice day!

Contact this candidate