Branch Manager, Customer Service, Coaching.

David Meger

** ******* ********

Lloydminster, Alberta T9V 0L6

306-***-****

********@******.***

Objective

To obtain the Branch Manager position by utilizing my strong management/leadership skills and entrepreneurial drive.

Skills/ Attributes

Humbly confident with an innate ability to lead, motivate and support others to reach their true potential and company goals. High levels of honesty and integrity respecting all members of the team and customers.

Building relationships, understanding partnering personalities and knowing what’s important to them;

Innovative, results orientated individual with high performance standards;

Proven safety and environmental mindset;

Excellent troubleshooting and problem-solving skills;

Mechanical and industrial aptitude;

Strong work ethic with great attention to detail;

Excellent interpersonal and customer service skills;

Excellent communication skills (listening, verbal, written) supporting strong partnerships;

Strong ability to work under pressure and meet deadlines;

Trustworthy making timely sound decisions;

Consistent and uncompromising adherence to strong moral and ethical principles and values;

Excellent organizational and time management skills;

Flexible, adaptable with strong ability to multitask;

Reliable, responsible, and self-motivated;

Strong ability to work as a team as well as individually;

Life-long learner;

Budget/data analysis with understanding of change management;

Proficient with computer applications including SAP (Linde LLG), Windows, Microsoft Excel/Word Internet Explorer, Outlook, IBM Lotus Notes, Social Media.

Employment History

Branch Manager, Messer/Linde LLG, Lloydminster, SK 2013 - Present

Collaborate and positively partner with the team, suppliers and customers;

Coordinate, implement and maintain safe work practices;

Read, analyze, and interpret business documents, technical procedures, and governmental regulations;

Budget analysis, report and procedure writing;

Effectively present information and respond to questions from groups of managers, clients, customers, and the general public;

Oversee and coordinate the daily activities and work processes of the branch to ensure optimum customer satisfaction and branch profitability;

Manage branch staff through effective communication, coaching and team building to achieve superior performance in all key areas, with a focus on customer service;

Responsible for the financial viability of the branch by establishing and controlling key performance measurements with respect to inventory levels, cylinder control, truck routing and other fixed assets;

Provide product and basic sales training for branch staff to ensure effective customer service;

Inside sales, inventory control, reconciliation, account management.

Inside Sales Representative, Linde LLG, Lloydminster, SK 2005 - 2013

Provided excellent, creative customer service solutions using my experience and ability to source products;

Communicated on multiple levels with external and walk-in customers ensuring increased sales objectives;

Supported Branch Coordinator in obtaining all Key Performance Indicators, safety goals and net operating profits;

Responsible for processing orders into SAP, preparing credit notes, sorting and filing of documents.

Prior Experience

Transport Operator, Heavy Crude Hauling L.P., Lloydminster AB

Field Operator, Husky Energy Inc., Lloydminster, AB

Dispatcher, Gibson Energy Ltd., Lloydminster, AB.

Education

Fourth Class Power Engineering - Heavy Oil Operations Technician, Lakeland College, Lloydminster, AB

Marketing & Business Management - Martech College, Edmonton, AB

High School Diploma - Heinsburg Community School, Heinsburg, Alberta

Class 1A Driver’s License – Clean Drivers Abstract

Volunteer Activities

Coach, Lloydminster Minor Hockey Association/Lloydminster Lacrosse Association 2001 - 2017

References

Provided Upon Request

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