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Manager Service

Location:
San Jose, CA
Salary:
150000
Posted:
December 12, 2019

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Resume:

Anil Kumar

San Jose, California *****

408-***-**** • ada2ag@r.postjobfree.com

Program Manager

Multifaceted technical career with 20-year track record of innovation and success

Solutions-driven manager of value-adding programs fueling global growth, competitive advantage and transformative change for diverse industries. Conceptualize and execute program vision from start to finish, managing complex milestones while adapting to changes and shifting priorities. Lead international, cross-functional teams in delivering strategic initiatives proven to improve systems, processes and bottom-line results. Unique ability to guide teams in making effective decisions by presenting efficient data.

Program Management / Product Introduction / Customer Service & Support

Order Management / Enterprise Resource Planning

PROFESSIONAL EXPERIENCE

Sales Ops Analyst (4/2019 – Present) Mist Systems

Working in close collaboration with Sales, Finance, Channel, Marketing, and Customer Support teams to gather and enter all required information for incoming orders into CRM and compliance to company bookings and revenue recognition guidelines. Communicate with logistics team to ensure all orders are shipped by scheduled ship dates. Assist with CRM maintenance and create documentation on processes, policies, and relevant training materials and help drive data integrity Day-to-day administration including data management, troubleshooting issues, and assisting sales with inquiries regarding quoting, pricing, product configurations, subscription management, order fulfillment, and policies

Key Achievement:

Praised for training the sales teams on the quoting tool to get clearer order which helped in driving the efficiency in order entry and order fulfillment.

NPI Program Manager (7/2017 – 4/2019) Nimble Storage

Orchestrated roadmaps and progress reports on all approved NPI initiatives. Directed cross-functional teams in completing impact analysis while simultaneously spearheading other projects such as Monitor, AF Turbo, and ES2 Support on X9. Accountable for managing NPI initiatives to sustain engineering with the goal of ensuring supply chain continuity. Regularly aligned deliverables with launch dates including material availability and service logistics readiness.

Key Achievement:

Praised for managing a major project that led to the launch of an entirely new platform and completed this ahead of schedule (Chameleon).

Service Logistics Manager (3/2014– 7/2017) Nimble Storage

Consistently observed Install Base and stocking levels to position depots and parts globally to ensure all SLA contractual obligations are met. Generated monthly performance metrics and drove improvements in service levels to record highs. Directed global service 24x7 operation and escalated orders to support when necessary. Oversaw NPI readiness for service logistics prior to the first ship date.

Key Achievements:

Successfully developed logistics process that enabled Nimble Storage to create a world class customer support experience. (<.5% stock out, 98.5% OTD on 4HR SLA)

Managed service inventory worth $18M across 200 locations with a 99.8% accuracy rating.

Order Manager (7/2011 – 3/2014) Nimble Storage

Built a customer database in Navision ERP system and managed all sales order entries with CM to ensure that all orders were fulfilled with exceptional accuracy. Tools utilized include SFDC, Kinaxis, and Flashtrac.

Key Achievements:

Major participant in implementing NAV ERP system and creating automated workflows for the service logistics team.

Ground Operations (1/2011 – 7/2011) Beavex Inc.

Responsible for complete management of the day-to-day ground operations. Scheduled and dispatched vendors for parts delivery and provided exceptional customer service, always ensuring timely and efficient courier service. Consistently maintained and updated all customer data and provided complex reports on service that was performed as well as various pieces of dispatcher information.

Civil Affairs Specialist (1/2010 – 1/2011) US Army Reserves

Conducted thorough research and participated in the planning of and production of civil related affair related documents. Coordinated military resources within civilian aid agencies with the goal of supporting reconstruction activities.

Operational Sr. Production Planner (1/2008 – 1/2009) Aerohive Networks

Managed the production, imaging, and testing of 1I/2U platform and access points. Monitored product standards and implemented a quality control program by capturing discrepancies and collaborating with suppliers to resolve issues. Regularly managed RMA’s and fulfillment of replacement orders.

Prior experience as Demand Fulfillment Production Planner with Citrix Systems, managing issues pertaining to ship dates, lead times, and inventory goals. Also worked with Ground Operations at FedEx, auditing international packages to meet quarterly goals and providing upper management with daily reports on route optimization.

EDUCATION

Bachelor of Science in Economics

Delhi University, New Delhi, India (1995)



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