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Assistant Customer Service

Location:
Brampton, ON, Canada
Posted:
December 12, 2019

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Resume:

OBJECTIVES

Seeking opportunity in financial/legal/compliance environment where I can contribute towards the growth of the institution, procedures and provide administrative services to members’ service inquiries. A self-starter and a team player with a high level of dedication. A resilient personality with demonstrated experience and solid understanding of superior client service, particularly related to a financial services perspective.

HIGHLIGHTS OF QUALIFICATIONS

•Legal software knowledge including proficiency in Microsoft office.

•Over 5 years of administrative support experience.

•15 years of experience providing exceptional customer service and supervision with excellent written and verbal communication skills.

•Knowledge of the Law Society, including organizational structure, services, mandate, by-laws, rules and regulations

•Knowledge of other legal resources and agencies (Legal Aid, LawPro, Law Foundation) and their relation to the Law Society and the Membership Services function.

• Skilled in typing 45-50 wpm.

EDUCATION

Immigration Diploma January 2018 – July 2019

CDI College, Mississauga

Paralegal Diploma October 2015 – October 2016

Trios College, Brampton

Masters in English Literature

Panjab University, Chandigarh, India

PROFESSIONAL EXPERIENCE

Legal Assistant November 2016 – January 2018

Ministry of Attorney General, Toronto.

Managed the administrative portion of the litigation files for 4 counsels including service of documents and meeting deadlines for the service and delivery of notices.

Reviewed, formatted and edited all draft documents prior to sending to Legal Counsel.

Prepared invoices for client matters and coordinate/attend meetings as requested.

Managed calendar with attention to accuracy and timeliness.

Administrative/ Court Reporter/Clerk May 2016 – November 2016

Superior Court of Justice, Toronto.

• Captured spoken dialogue with specialized equipment, including stenography machines,

video and audio recording devices including microphones.

• Recorded proceedings in the court and reported to the Recording Management Office.

• Maintained databases and prepare files for the following hearings including settlement

conferences and a wide range of confidential legal support services under the direction.

Shadowed the coordination of daily operations in the court including scheduling of

staff, effectively monitoring resources and trial coordination.

Intern - Paralegal

Jp Mann Law Office, Mississauga. October 2015 – November 2015

Drafted legal documents under the direction of counsel.

Learnt, created and maintained manual and online filing system

Administrative Assistant

Suma Rao Immigration Law Firm, Mississauga. February 2014-November 2014

Provided executive support, analysis and advisory services to the lawyer on immigration matters.

Lead a team of 4 and trained new staff as per lawyers and Ministry guidelines.

Received, logged and distributed courier deliveries and legal servings.

Tracked and reported monthly Hours for billing/expense determinations.

Ensured superior customer service operations, developed and maintained performance metrics and conduct analysis

Assistant Project Coordinator

Coco-Cola Brampton November 2007 – March 2009

Assisted Project Manager teams with the coordination of resources, equipment, meetings and information.

Analyzed projects and their estimated cost and budget.

Assisted in monitoring the schedules, budgets and expenditures, stakeholders meetings and tight deadlines.

Ensured projects adhere to frameworks and documentation maintained appropriately for each project.

Collected, coordinated, analyzed, monitored and reported budget submissions, actuals and forecast to Supervisor

Associate Financial Analyst July 2002 – Aug 2005

ING Direct Bank/Tangerine, Toronto.

Formally trained by Tangerine in sales and service including expert selling and effective negotiation skills.

Analyzed and compared financial situation of clients, recommended appropriate products for the achievement of team goals.

Serviced existing clients directly in Toronto and inbound call center.

Identified and analyzed problems and recommended appropriate solutions.

Prioritized objectives and organized goals to meet or exceed performance metrics for quality, speed and service.



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