Bejar,Jean Mark Sinan R.

****-* **** **.

Gen. T. De Leon Valenzuela City

Contact No: 292-44-75

Cell phone No: 092*-***-****

ada2a4@r.postjobfree.com

Objective:

To bring your organization enthusiasm, dedication, sense of responsibility, and good work ethics, combined with a desire to utilize my skills obtained through my experience.

Work Experiences and Tasks:

Inspiro/Flight Centre: Dec 4 2017 up to present

oSalesforce System Administrator and Business Support

oCase Support and System Administrator for Flight Centre Travel Group

oMaintaining Data Accuracy through updating and data cleansing tools such as DEMAND Tools, Apex Data Loader etc

oUser maintenance User profile update through Salesforce

Unisys Inc. Sept 4 2017 – Nov 24 2017

oIT Service Desk Analyst – dealing with Inbound calls wherein we setup and administer network logons using Active Directory in different domains.

oTroubleshooting network problems and computer access on certain domains also making sure to escalate urgent incidents accordingly to appropriate support groups.

Collabera Recruiting Firm – Dec 12 2016 – Sept 4 2017

oIT Service Desk Analyst – Accepting Inbound Calls and administering network logons

Troubleshoot access to certain application specific to the company guidelines.

oUtilizing Active Directory regarding network access on certain level of permission given to a specific user

oOutlook specific troubleshooting specially for Outlook 365

oPrinter Troubleshooting depending on the situation

oWindows specific troubleshooting

oUtilizing HP Ticketing Tool to log ticket for certain concern and meeting SLA’s

HCL Technologies Inc. – Aug 2013 – November 26 2016

oLevel 2 Salesforce Data Management and Usability Skill Group focus on the usability of Salesforce Platform

oUtilizing Business Specific Requirements via Salesforce CRM Ticketing Management

oAssisting Company Clients such as IT Director, Salesforce System Administrator, Account Executives and Hierarchical User within the CRM Platform

oOutlining Strategic Business requirements such as Sales Reports, Layouts for certain program, Creation of Custom Fields and Workflows

oProviding Data Cleansing for Business Data’s Specifically Data Importing, Update, Deleting and Exporting of Data from one Platform to another

oWorks as a virtual Salesforce System Administrator for Businesses.

oMaintain Data accuracy and up to date using several importing and data cleansing tool such as Apex Data Loader, Data Loader IO etc.

oCase Dispatcher / Case Manager for support agents and salesforce case management.

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Startek Inc. – Aug 2012 – July 2013

oLevel 2 Technical Support Analyst

oTaking Inbound Calls Supporting Several LOB’s

oSupports Internet Connection and Setup, Cable and Setup box Settings

oAssisting End Users In their Windows Network to secure Internet Access

Convergys Phil. – July 2011 – July 2012

oLevel 1 Technical Support

oTaking Inbound Calls Supporting Several LOB’s

oSupports Internet Connection and Setup, Cable and Setup box Settings

Telus International Phil. – July 2005 – June 2011

oLevel 1 Technical Support Microsoft XBOX

oLevel 2 Technical Support Microsoft XBOX

oLevel 3 Technical Support Microsoft XBOX

oTech Lead Microsoft XBOX

oTaking Inbound Calls Supporting Several LOB’s

oSupports Internet Connection and Setup, Cable and Setup box Settings

Training / Certifications

Certified Salesforce Administrator 201

Certified Advance Salesforce Administrator 211

Certified Salesforce App Builder

Certified Salesforce Developer 401

Educational Background:

AMA Computer Learning Center – IT Information Technology

SY: 2005 – 2007

Under Graduate (Assoc.Course)

CHARACTER REFFERENCE:

Paolo Delgado: CONTACT # 091*-***-****

Norman Cruz : CONTACT # 091********

Mark Nuestro : CONTACT # 091********

Contact this candidate