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Sales Customer Service

Coimbatore, Tamil Nadu, India
6lac per annum
December 17, 2019

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Resume for Middle Level Management Page * of *


Contact: +91 - 866-***-****

Education: Bsc, MBA

Objective: Seeks a challenging role that allows me to grow as an individual and be a part of organization growth.

Specialities: Client Acquisitions, Lead Generation, Requirement gathering and analyzing, Team Management, Business Development, Strategy Planning & Negotiations at every level, Client Portfolio Management, Proposal Planning and Executions. Professional Exposure:

MinoriLabs Pvt Ltd, Coimbatore

Period: Mar’19 - Present

Role: Business Initiation Specialist (Europe & North America) Responsibilities:

Handling sales support activities in existing business and new business development opportunity.

Prepare prospect profiles which include company revenue, employee count, product/services details, key people, and job openings. Work closely with front end Sales and delivery team for preparing proposals/responses to RFPs and RFQs.

Prepare presentations and other materials that would support business opportunities.

Generate quality leads which will tangibly impact revenue from new customer acquisitions.

Cold-call prospects that are generated by external sources of lead. Get Appointments/Fix Meetings within targeted leads with Sales Team Members. Maintain and expand the company database of prospects. Altius Technology Solution, Coimbatore

Period: Feb’17 – Jan’19

Role: Sr.Business Consultant (International Market) Resume for Middle Level Management Page 2 of 3


Responsibilities include Market Research, Database Generation, Cold Calling and Lead.

Business Generation, Positioning Services & Solutions, Identifying & Receiving specifications of projects, assisting in preparing the estimations of the project based on the client TAT and time-line given by the technical team, Negotiation with the prospects and Closure.

Initiating communication flow between the client and the technical team and achieving the TAT for estimations and project deliverables. Close interaction with Decision Makers of the Companies. Team Management, Requirement Analysis & Presales related activities. Competitive Knowledge on Technologies used in the market. Texila American University, Coimbatore

Period: June 2015 – Sep 2016

Role: Sr. Enrolment Advisor - Marketing Dept (International Market) Responsibilities:

Understanding the process of PG Medical programs offered by Texila American University (TAU).

Lead generation activities & Continuous Follow-up on the lead received and makes them cause interest to opt for TAU’s programs. To prepare and maintain reports on Daily activity, Weekly activity and Monthly activity.

To achieve the sales targets igned & trained juniors on Project & CRM. To work in R&D whenever required for improvement of the program igned. Contribute to the team performance by sharing and implementing best practise Ideas.

Sales meeting on daily basis performance with top hierarchy. Lotus Eye Hospital & Institute, Coimbatore

Period: Aug 2014 – May 2015

Role: PRO / Corporate Sales In charge (Domestic Market) Responsibilities:

Taken care of the Entire Medical Camp Coordination Activities. Responsible for Footfalls & Street action.

Meeting the particular Industry hierarchy, convincing them & thereby fixing up paid and non-paid (Free) eye screening camps.

Co-ordination with all the Doctors & other hospital staffs for smooth Customer / Patient Care Service & Business development activities. University Tie-ups & Corporate Tie-ups as a brand promotion & brand awareness activities.

Resume for Middle Level Management Page 3 of 3

Bilwa Consulting Services, Bangalore

Period: Jan 2010 to July 2014

Role: Business Development Manager


To identify potential clients in Core Companies, IT Sector, Construction Field and sales & distribution space.

Direct sales activities, including implementing and managing customer development program for new clients, to maximize revenue. Build cordial relationships with all concerned internal key contacts of the Clients both locally and centrally. Focus shall be on high satisfaction index of customers. VAC Media Pvt Ltd, Coimbatore

Period: May 2007 to Dec 2009

Role: Team Leader – Sales Team (UK)


Taken care of all the sales and support activities of the company’s website (UK) Close co-ordination with the clients for resolving and follow-up queries related to customer service, operations and issues.

Co-ordination with the merchants through phone or email to promote the Business Development activities.

Handled the 10 members’ team and submitted their weekly, Monthly reports to the UK Branch.

Nous Info Systems, Coimbatore

Period: Oct 2006 to May 2007

Role: Business Development Executive (ME / APAC)


Responsible to find and analyse the International companies worldwide to promote the business support activities.

Lead Generation to meet the annual goal of an organization. Responsible to communicate with the International Companies Technical team via email / phone with regard to the new product acquisition. Should co-ordinate with the company’s BDM regarding the new lead generation to process further.

Pre-sales activities & strategy planning.

I hereby declare that the above-mentioned details are true and correct to the best of my knowledge.

Date: Yours Sincerely,

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