Field Service Technician
Resume:
CARL CURTIS SMITH
Field Service Technician
Willis, TX 77318
***********@*****.***
Extensive experience servicing electronic and computer equipment in various fields to include HVAC...Commercial Kitchen Equipment and Retail Store (Home Depot/Lowe's) Equipment ..Medical Equipment and Computer Kiosks. Proficient in all software and software related equipment. Great customer service and troubleshooting skills and abilities. Willing to travel extensively and work on-call status.
Authorized to work in the US for any employer
Field Service Technician
Compact Power Equipment Services - Home Depot Rental Home Depot Rental - Houston, TX June 2017 to Present
Maintain and service equipment in retail hardware and electronics stores. Equipment serviced includes Visit & J&D carpet cutting machines, Rigid & Classic pipe threading machines, Delta & Original radial and panel saws, Trumix & Radia paint shakers, Big Joe & Crown hydraulic power lifts, Ballymore electric ladders, Cotterman & Ballymore ladders, carts, metal shopping carts, wheelchairs, mobile carts, lumber carts, aircraft carts, flat carts, blind cutting machines, safety fixed gates, rolling safety gates.
Field Service Technician
Barrister Global Services Network - Hammond, LA
May 2014 to June 2017
Responsibilities:
Contract (1099) employee working all types of job tickets installing and servicing pin pads...POS equipment...printers...Wi Fi...modems...cabling...electronic appliances and kitchen restaurant equipment...retail merchandise display resets and change outs...racks and shelving for display aisles in retail stores.. exercise equipment service and installation...repair of power tools, pumps, compressors, and motors...electro mechanical trouble shooting on cleaning equipment to include vacuum pumps, circuitry and valve on a per job basis. Assembly of products for retail stores to include bicycles, outdoor sports equipment, gas grills, sheds and playground equipment. Service Technician
Melitta System Service - Houston, TX
May 2008 to May 2014
C
WORK EXPERIENCE
Installed and serviced commercial super automatic espresso machines used by national chain restaurants throughout Southeast Texas.
• Installed new machines in accordance with a fast paced rollout schedule.
• Performed preventive maintenance on all machines throughout the Southeast Texas service area.
• Provided Basic in store training for owner/operators.
• Provided troubleshooting and repair to electrical, hydraulic and electronic systems.
• Evaluated the finished product for taste and appearance. Latte, Cappuccino, etc. Service Technician
NCR - Kinetics USA - Houston, TX
September 2006 to May 2008
Performed duties as a Field Service Technician to include diagnostic, installation and preventive maintenance working on electronic e-service ticket kiosks and computer kiosks in airports throughout continental United States and Alaska and Hawaii. For major air carriers to include Continental, Air Trans, Frontier, Hawaiian and US Airways. Equipment to include computers, LAN equipment, printers and modules.
Service Installation Technician
Patient Care Systems - Houston, TX
April 2003 to August 2006
Delivered bariatric products to include enclosure beds, heavy weight bearing beds with motor, hydraulic lifts, wheelchairs and ambulatory products to hospitals, rehabilitation facilities and transitional care facilities.
• Performed diagnostic and preventive maintenance on all DME equipment. Field Service Technician
Pacific Pulmonary Services - Novato, CA
May 2001 to April 2003
Diagnose and repair all durable medical equipment to include O2 concentrators, ventilators, suctioning machines, sleep apnea monitors, air compressors, liquid oxygen tanks, wheelchairs, scooters, carts, nebulizers, low air loss mattress systems, humidifiers, etc.
• Cleaned and calibrated all equipment per JACHO standards Inventory and warehoused equipment as directed. Set up service center. Assisted Sales Reps with In Service activities and product demonstrations. Manager - Field Technician
Cardio Respiratory Care - Houston, TX
July 1998 to April 2001
Managed a local durable medical equipment company with over 250 patients who were primarily O2 patients.
• Coordinated patient care schedules with on staff Respiratory Therapists to supplies, home visits for maintenance etc.
• Performed technical duties to include disinfection control, repairs and preventive maintenance on all equipment.
• Setup inventory and warehouse per JACHO standards and company policy.
• Assisted with resolving billing issues with follow up visits to physicians' offices.
• Conducted in service on equipment with sales teams for clinical staffs and nursing.
• Instructed patients on medications for nebulizers and proper use of O2 equipment as well as other DME equipment. Field Service Technician
Pegasus Airwave, Inc - Houston, TX
January 1994 to July 1998
Performed duties as Service Technician to include repair, cleaning and maintenance of all company equipment and Low Air Loss Mattress systems and wheelchair seating systems.
• Attended company sponsored training school.
• Set up JACHO accredited disinfection procedures and performed audit with JACHO inspection team of service center and in field inspections.
• Set up clean to dirty equipment zones in warehouse including signage, shelving racks, sinks etc.
• Conducted shipping and receiving duties of company equipment utilizing UPS and FEDEX shipping programs.
• Conducted vendor relations with vehicle leases - maintenance and service center. Service Technician
Autumn Air Corp - Houston, TX
May 1991 to December 1993
Inspects and diagnose HVAC systems and their components (e.g. air conditioning and heating units, building exhaust fans, ventilation units, etc.) for the purpose of evaluating condition, identifying necessary repairs and recommending preventive maintenance. Installation of both residential and commercial HVAC equipment (both electrical and gas).
• Including split systems 2 - 50 tons, package systems 2 - 50 tons.
• Installation of air handlers and running air duct through homes and commercial buildings.
• Responds to emergency situations during or after hours for the purpose of resolving immediate safety concerns.
• Prepares written materials (e.g. repair status, activity logs, etc.) to document and convey information.
• Installation of evaporative cooling towers of all sizes. Some experience with chilled water systems.
• Performs routine and preventive maintenance and building checks as needed for the purpose of ensuring the ongoing functioning of HVAC systems.
• Repairs air conditioning and heating systems and/or components (e.g. pumps, motors, air handlers, fan coils, piping, etc.)
• Requests equipment and supplies for the purpose of maintaining inventory and ensuring availability of parts required to complete the necessary installation and/or repair.
• Fabricates equipment parts for the purpose of meeting specialty needs and/or replacing unavailable parts. Associate
Madison Sr. High School - Houston, TX
U.S. Navy "Operations Specialist "A" School - Dam Neck, VA
• Field Service Technician (10+ years)
• Medical Equipment (8 years)
• Security (8 years)
• Commercial Kitchen Equipment (7 years)
• Certified Forklift (10+ years)
• IT Network (4 years)
• Computer Hardware (5 years)
• Maintenance (10+ years)
• Maintenance Service Technician (10+ years)
• Light Industrial equipment (8 years)
• Electrical
• Microsoft Word
EDUCATION
SKILLS
• Word
• Welding
• Field Service (10+ years)
• Paint Equipment (3 years)
• Radial & Panel Saw Equipment (3 years)
• Ballymore Electric Lifts (3 years)
• Atti Cat Insulation Blowers (3 years)
• Rigid Pipe Thread Machines (3 years)
Branch: U. S. Navy - USS Ranger CV-61 NAS North Island, California Service Country: United States
Rank: Operations Specialist 3rd Class
December 1980 to April 1983
Performed duties as a Computer Radar Tracker- Operator in CIC during flight Operations and well as Surface Radar Operator in CIC.
National Service Technician Of The Year 1996 - Pegasus Airwave Inc. Named National Service Technician Of The Year for outstanding performance of duties assigned. Also Top Technician In Class for in House Certification Class 1995.
Texas Apprentice Plumber
Present
Armed Security Officer
September 1987 to May 1991
Armed Security Commission - Texas Board Of Private Investigators & Security Agencies - State Of Texas Obtained Commission through University Of Houston - Downtown First Aid & CPR Certification
September 1987 to Present
First Aid - CPR Certification. University Of Houston Downtown Campus Texas Drivers License
January 2018 to January 2024
MILITARY SERVICE
AWARDS
CERTIFICATIONS AND LICENSES
Highly skilled and safety conscious Service Technician with technical acumen, experience managing and prioritizing large volumes of work orders for commercial and residential clients.
Service & Repair: Adept at troubleshooting, repairing, and maintaining commercial espresso machines, handheld and fixed gaming unit devices, e-service ticket kiosks in airports, medical equipment (including O2 concentrators, ventilators, sleep apnea monitors) heating, ventilation, and air conditioning equipment, and all related components.
Equipment Installation: Expertise in estimating, reading blueprints, and leading installation of heating, air conditioning, and refrigerant systems as well as electrical / mechanical controls. Comprehensive knowledge of welding and fabrication, and piping practices. Able to lift 50 lbs.
Customer Service: Outstanding commitment to quality and service; adept at communicating with vendors, team members and customers to deliver excellent service, provide work order updates, and answer questions.
Administration: Excellent organizational skills with ability to manage multiple time-sensitive work orders. Accurately document all completed jobs to ensure proper billing. Continuously maintain compliance with all safety rules, policies and procedures.
KNOWLEDGE, SKILLS & ABILITIES
CRM Application
Advanced Sheet Metal GOFR Tracking Modules Troubleshooting Air Properties & Distribution HVAC Plumbing Use of various hand tools Analyze Electrical systems Heat Pump Systems
Chilled water systems Medical Equipment Warehouse & Inventory Management Comb Coils Outdoor Reset Controls Welding (Flux & Braze) & Fabrication Electrical 110v & 220v Pump Troubleshooting Wireless & LAN Electrical Wiring of Mechanical Equipment Refrigerant Circuits & Accessories Zone Systems & Control Units Electro-Mechanical Refrigerant Systems Cleanup
Residential & Commercial Troubleshooting
Forklift Certified
Gaming Equipment Single & Three Phase Wire Installation Gas & Water Piping Soldering & Brazing
Solid computer skills, including advanced knowledge and usage of: Microsoft Word Microsoft Excel Microsoft Power Point Microsoft Publisher Internet Explorer (an Internet Browser) Google Chrome (an Internet Browser) GOFR Supply Chain
SAP Supply Chain Management Software (SCM)
Ability to install new computer hardware, software and troubleshoot minor computer related problems. ADDITIONAL INFORMATION
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