Front Desk Customer Service

SANDRA BILES

**** *. ***** ******, *******, Illinois 60651 · 773-***-**** · *********@******.***

PROFESSIONAL SUMMARY

Reliable and enthusiastic Administrative Assistant offering over 25 years of experience in front desk management, customer service excellence, prioritizing tasks and front desk receptionist. Excels in data-entry and database administration.

WORK HISTORY

11/2015 to

Current

Conference Coordinator

CAMP IT Conferences – Skokie, IL

• Compile and input sponsor and attendee information into Access database.

• Export, revise create and import Excel spreadsheets of potential sponsors into Aventri database.

• Enter details such as payments, account information and call logs.

• Manage all confirmations of program speakers, sponsors and attendees.

• Prepare conference materials including surveys, guidelines, badges, tent cards and certificates.

• Manage room set up, audio/visual requirements and problem solve in a pinch.

• Greet and welcome participants at all conferences.

• Escort sponsors and sponsors-speakers to their assigned booths.

• On-site registration of all participants and provide support.

• Solicit feedback through questionnaires to evaluate levels of attendees' satisfaction.

• Give excellent follow up and customer support before, and after conferences.

• Handle evaluations and data entry for various conferences ranging from 50 – 150 participants. 01/2013 to

01/2014

Human Resources Assistant

First Community Financial Partners Bank, Smart Resources Temporary Agency – Burr Ridge, IL

• Assist with the implementation of human resource policies and procedures by incorporating HR best practices throughout the Bank.

• Maintained payroll systems (ADT and Paylocity) which included: payroll, HR and benefits.

• Completed monthly benefit billing (Blue Cross Blue Shields, Mutual of Omaha, Aflac and WageWorks).

• Responsible for completion and accuracy of new hire, termination files, FMLA and COBR documentations.

• Provided administrative support maintaining employee records and performing data entry duties.

• Maintained employees’ confidential matters.

01/1996 to

01/2012

Customer Service Representative/Front Desk Receptionist The Printing Store, Inc. – Oak Park, IL

• Answered phones, greeted and assisted customers, prepared estimates, invoices and job tickets.

• Provided prompt and accurate typing for clients' letters, reports, proposals, memos, minutes, contracts, wills, trusts, leases, forms, invoices, sales bulletins, mailings and applications.

• Prepared various price lists, mailing lists, data entry projects and company's credit applications.

• Download and input orders from website, scheduled turnaround and proofread all graphic designs.

• Assisted with accounts receivable and payable, bank deposits and payroll.

• Ordered office supplies, faxed, and operated analog and digital high-speed copiers.

• Filed, faxed, copied and completed various office errands. SKILLS

·Windows and MAC OS ·Microsoft Office 365 ·Adobe InDesign and PageMaker EDUCATION

1984 Diploma: Business Major

Prosser Vocational High School - Chicago, Illinois

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