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Software Engineer / EMR Support / hl7 Interface Analyst

United States
December 16, 2019

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Cynthia Olivas

IT EMR/Analyst Summary

• Bilingual Spanish/English

• Programming Languages: VB.NET, FORTRAN, C++, C#, HTML, XML, and ASP.NET.

• Database used SQL Server 2000

• Experienced Clinical Informatics Analyst of Healthcare application Implementations /Testing and Test Script Creation for major healthcare facilities

• HL7 (ADT) testing

• Infostepp GUI Interface

• Interface Engine trained in Corepoint HL7 configuration

• Design drafting, Cad, & programming

• Infostepp GUI Interface

• Design drafting, Cad, & programming

• Application development and support in healthcare and military defense technologies

• Tracking Software’s, Track IT, BMC, and Remedy

• Remote tools, Go to Assist, Bomgar, Remote Control Viewer

• Client Utilization, Vmlookup

• Care360

• Quest- Q Suite Standardization, IDDA Production /Validation, QLS Production /Validation, Cloverleaf, Impact Webtools QA / PowerTerm

• Healthcare applications experience; McKesson Star Application, McKesson, (HLAB, Paragon, Horizon Blood ank) Cerner Millennium, Power Chart, Pathnet, Surgery, Ambulatory, Rad, Lab, Radiology, (CoPath Plus), Invision OAS Gold, Siemens, and Eclipsys Sunrise Clinical Manager 4.5, 5.0 SP2, 5.5, Sunrise Medication Management, Sunrise Emergency Care Configuration v.5.0 Experience

Quest Diagnostics Remote May 2018 August 2019

HL7 Interface Analyst / Q-Suite Standardization

• Performed and facilitate research and testing to ensure hospitals and Physician client interfaces conform to the client HL7 standards

• Responsible for multiple conversions projects

• Creating cross map compendiums and adding HUB Translation table in Care 360.

• Monitoring orders and results in Care360, reviewing the HL7 Transformation before and After HL7 files in HUB PROD

• Verifying Primary and Secondary accounts in Care360 before conversion changes

• Processing / Receiving orders and results through HUB prod and CertSuite Prod Suite

• Associating Orders in Certification Suite/ Cert Suite

• Setting Round trip conversion test orders on day of go- live with the vendor interface teams

• Verifying orders and results have been ACKnowledged in HUB PROD

• Verifying results feeds in Quanum

• Gather interface requirements such as client configurations, favorite pick list ordering templates in the interface, custom panels, and compendium extract format needs

• Defining profile set in Power Termn

• Defining critical flagging in QLS/PowerTerm

• Defining profile Rollup in QLS

• Creating new project in Cert Suite Prod to send and receive orders, adding vendor requisition and report after completing projects

• Creating client Utilizations / Cross –Walk for all accounts, mapping /AOE files for client and vendors

• Interacting directly with the clients to help them understand the benefits and limitations of their specific EMRS/LIS interface during implementation

• Designing and overseeing the interface implementation project plan and responsible for providing project status updates

• Provided project updates, such as go] lives, support documentation s and operational checklists to internal organization related to any new change to existing client interface

• Providing post implementation support to the client interface after go-live and then transitioning over to helpdesk Q

• Creating Web Form URL support link in Service Manager for clients to access MHS Genesis Remote

Cerner /Beacon HIS Help Desk Analyst) – EMR August 2018 September 2019 Provided technical support for all modules in Cerner EMR.

• Troubleshoot application errors and network performance resolving problems and worked directly several Applications teams to escalate Issues and updates.

• Managed incident /problem tracking updated all issues in trouble ticket software BMC Track- It.

• Reset passwords through Active Directory.

• Provided resolution and support for Citrix, Impravda issues as Windows 365 (office suite).

• Remote desktop support resolving updates applications installations and network printers. MHS Genesis Detroit, MI ( go-live ) June 2017 Dec 2017 Cerner Millennium Support Analyst - Military Defense EMR

• Provided technical support for all modules in Cerner EMR

• Troubleshoot application errors and network performance and worked directly with Cerner teams to escalate Issues and updates

• Provided Go live Support

• Updated all issues in trouble ticket software Remedy Community Health Plan Solutions Remote Feb 2015 Feb 2017 Interface Analyst / Application Specialist

• Responsible for developing, testing, maintaining, installing and/or deploying for automation and interface projects

• Perform internal testing and development in Automate 10 Automation Software tool

• Analyze, document and consult with interface development teams to create SSIS and automation packages

• Execute SQL scripts to confirm data and sent to vendors

• Schedule weekly meetings with vendors for update and review of file data

• Support Data integration and design, data quality, interface administration (HL7, EDI, FTP, TCP/IP)

• Perform internal testing of (SSIS) SQL jobs tied to automation

• Troubleshoot issues and system log files in automation and SQL database errors of d system log files.

• Identifies barriers to automation builds and associated SQL tables

• Diagnosis failures in automation in automation and SSIS packages

• Process data in infostepp interface GUI

• Coordinate meetings with vendors on a weekly basis

• Assist in implementing file layout specifications requirements and changes

• Analyze eligibility data sent to vendors in incremental and full files

• Create and support automation for health plan

Siemens MobileMD Remote Jan 2014 May 2014

Interface Analyst- HL7

• Work to implement between interfaces HIE and EMR vendor

• Analyze HL7vendor specifications with current messages from HIE. • Mock /Scrubbing/ Testing Hl7 messages

• Map values from HIE to EMR vendor equivalent, abnormal flags

• Create and execute configurations of solutions through SQL database scripts, Corepoint and other setup files

• Execute SQL scripts to configure message format required by the vendor

• Trouble shoot issues in Corepoint integration engine and SQL database and system log files.

• Set up Corepoint connections and practice portal if required.

• Perform internal testing to ensure messages are configured properly.

• Perform Unit testing and end to end testing with physician practices to ensure messages are processing successfully

• Schedule weekly meetings with vendors for update and review of Hl7 messages

• Issue tracking in SharePoint of follow up, resolutions, issues and deadline, planned go-live dates

• Work on change plan process document for code changes in preparation to pass to developer Clinical Pathology Laboratories Austin, TX Mar 2013 Sep 2013 Interface Analyst – HL7

• Analyzing, documenting and troubleshooting Hl7 messages.

• Using Corepoint Interface engine and Mysis

• Turning on interfaces for test and production environments

• Resulting lab orders with assigning accession numbers to lab orders, creating compendiums for clients

• Coordination HL7 interface implementation s and providing technical support for Lab orders and results of MANY Healthcare applications (EHR) that are interface with CPL Laboratories, Corepoint interface engine

• Orders and Results interface testing (PM/EMR’s) included: Athena Collector, eClinicalWorks, Mckesson, Primesuite, Meditech, ChartLogic, Soapware, Altapoint, AllMeds, e-MDS, Nextgen, Lytec 2010, Digichart, Altapoint, WoundExpert, GE, Greenway, Benchmark, Intivia, Practice Partner, Bizmatics, Care360, Healthland, Ignis, Med3000, Merge LIS, Novious, Orchard, Pulse, Rabbit, Schuyler House, Synamed, Vehracity

• Providing support for each client’s FTP orders/ results folders

• Creating FTP folders in client servers

• Coordinating installations for ADT Bridge set up for our ADT system Atlas

• Developing test scripts for orders/results testing scenarios used to meet policy testing guidelines for “Test” and “Live” environments

• Managing all aspects of projects, PO, Quotes, scheduling training Community Healthcare Systems Franklin, TN Jun 2011 Jan 2012 Interface Analyst – Project Management

• Worked as project manager and interface analyst for the Meaningful Use implementations project of 146 clinics

• Maintained time lines and project plan in Microsoft Project

• Completed work break down structure to estimate effort required for each task

• Provided a project schedule to identify when each task would be performed. Tracked and reported on project milestones for status reports to upper management

• Managed project scope by ensuring any changes to scope were documented and approved with project change requests forms /policies

• Worked with Hospital Directors, office managers, IT department and application vendors to project outlining of scope, goals, deliverables and timing for system upgrades and interface implementations and testing

• Responsible for compliance and Achievement of HCA's Electronic Health Record (EHR) program and Meaningful Use under the Health Information Technology for Economic and Clinical Health


• Responsible for setting up training for end users ensuring that reports are appropriately capturing all required Data for attestation to ensure that the hospitals qualify for full payment

• Monitored meaningful use reporting and identified core measures to physicians that are failing of being Compliant with the HITECH Act

• Worked on implementations of interfaces between CHS, affiliated hospitals, and physician practices throughout all of our clinics as a part of the Meaningful Use project

• Coordinated and tested interface project tasks of interfaces between CHS (Interface Engine MIRTH) and affiliated Hospitals, and physician’s practices

• Developed interface and application test scripts for testing

• Analyzed all /3rd party interface system integration requirements and interface specifications.

• Coordinated the interface project with the client and the vendor with all aspects of the project tasks related to interface engine and application installation to clearly and proactively identify project risks

• Meaningful use project included training and exposure to all vendor applications.

• Attended training, Cerner Pharmacy Medication Manager, Pharmacy Unverified Orders Monitor, Pharmacy Fill Batch Run, Report, Pharmacy Charge Credit, Cerner PathNet General Laboratory

• Responsible for roll out planning and communications across department teams and hospital directors to ensure training of the new capabilities and future-state workflows of the hospitals PM/EMR’s

Lapeer & Bay Regional Medical Center Flint, MI Aug 2010 Apr 2011 Clinical Informatics Analyst

• Worked and maintained the integration test strategy and responsibility in identifying specific components to develop extremely detailed Test Scripts on a daily basis to support configuration, development and implementation of McKesson and Cerner healthcare applications;

• HLAB (Chemistry, Coag, Hematology, Serology, Urinalysis, Blood Gas)

• Horizon Blood Bank

• CoPath Plus

• Coordinated with end-users to create test plans for; Transcription, billing, Lab (instruments) Paragon registration and Patient Information Exchange (PIE) system

• Developed interface test goals and test scripts based on functionally design and technical requirements

• Performed interface (HL7) interface testing of ADT orders, results and provided technical support of inbound and outbound results

• Created Training Manuals for: Horizon Lab, Horizon Outreach Lab, Horizon Blood Band, and CoPath

University Hospitals Cleveland, OH Feb 2010 Jun 2010 EMR Specialist/ Activation

St. Luke’s New York New York, NY Nov 2009 Dec 2009 Support Analyst

North Shore Long Island Jewish Hospital Lake Success, NY Jun 2009 Jul 2009 Testing Lead – Support Analyst

Baylor Healthcare Dallas, TX Aug 2008 Apr 2009 Clinical Application Analyst

CTG Health GA, TX May 2006 June 2008

Software Engineer

Perot Systems Plano, TX Mar 2005 Apr 2006

Application Development Analyst

Baylor Hospital Dallas, TX Jan 2005 Mar 2005

Help Desk Support

L-3 Communications Arlington, TX Apr 2003 Jun 2004 Software Engineer / IT Support

Dell Corporation Software Plano & Round Rock, TX Dec 2001 Apr 2003 Software/ Web Support


New Mexico State University Las Cruces. NM

General Courses Studies / Programming

DeVry University Irving, TX

Technical Courses Studies / Programming

Southern Methodist University Dallas, TX

MCAD/MCSD, SQL Microsoft Certified Application/Solution Developer, Visual Basic.NET Program Transcript ID: 704302

Access Code: olivas05

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