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IT Support Engineer

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Posted:
December 16, 2019

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Resume:

JON RAY C. PASCUAL

Deira, Dubai, UAE

+971-**-*******

ada23h@r.postjobfree.com

To be able to work in an organization that provides self and career development that will be conducive in performing and intensifying my skills as well as to establish a productive and harmonious relationship with other people.

ITIL® FOUNDATION CERTIFICATE IN IT SERVICE MANAGEMENT

July 2018

CCNA ROUTING AND SWITCHING 200-125

Conducted by: New Horizons Training 205 Business Center Dubai – U.A.E.

August 2017

CIVIL SERVICE COMMISSION – PROFESSIONAL

E. Quirino Elementary School Anonas St., Brgy. Quirino 2-b, Quezon City

Held on : October 21, 2012

National Certificate II – Computer Hardware Servicing Certificate No. 101**********

Conducted by:Technical Education and Skills Development Authority (TESDA)

Held on:6 May 2010

Management Information System

Repair of all computers unit, LAN connection, and printer

Conducted by: Department of Environment and Natural Resources (DENR)

Held on: 20 April 2009 – 5 June 2009

SUPPORT ENGINEER

EMAX-Smartcare Desk Landmark Group

Dubai, United Arab Emirates

April 2013 – Present

●Respond to requests for technical assistance in person, via phone, electronically

●Written and verbal skills; excellent phone manner

●Firm grasp of how the web works, networking, and software products

●Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary

●Resolving escalated customer complaints without the need for team lead intervention(1st level up to 2nd level troubleshooting)

●Documenting troubleshooting and problem resolution steps

●Fault-finding for Laptops, Desktops, Mobile Phones, Tablets or any Electronic equipment coming from the client.

●Participation in providing training to customers as required

●Stock Control, Monthly inventory, Stock Transfer In/Out, Sales

●Client-facing experience

PROPERTY CUSTODIAN - DEPARTMENT HEAD

Asian College of Science and Technology

1013 Aurora Blvd., Quezon City, Philippines

June 2010

I.T. Support / Desktop Support

●Installing and configuring computer hardware, software, systems, networks, printers, scanners, CCTV, Sound System and more.

●Planning and undertaking scheduled maintenance upgrades.

●Talking to clients and computer users to determine the nature of problems.

●Responding to breakdowns.

●Investigating, diagnosing and solving computer software and hardware faults.

●Repairing equipment and replacing parts.

●Agreeing call-out timescales.

●Obtaining replacement or specialist components, fixtures or fittings.

●Ensuring compliance with health and safety legislation.

●Checking computer equipment for electrical safety.

●Maintaining records of software licenses.

●Managing stocks of equipment, consumables and other supplies.

Custodian

●Provides for property classification of materials in storage in order to facilitate receipt issuance and inventory taking.

●Initiates protective measures for stored goods against hazardous conditions, deterioration and theft.

●Maintains system and Material control with due regard to existing facilities, storage, and space and programmed needs of the offices of the school.

●Receive new items and complete documentation to record the acquisition, including completing paperwork, assigning an identification number and attaching any necessary tags or labels.

●Perform procurement / buying duties when necessary

●Process item requests, fill out the appropriate forms and distribute the property. Keep records of all borrowed items, including the date the item was removed and the date it should be returned.

●Check-in borrowed property upon return and create reports of lost and damaged items. You also must manage the return of equipment and other items when employees leave the company or institution.

●Coordinates the operation of the Custodial office with other offices.Provides for property classification of materials in storage in order to facilitate receipt issuance and inventory taking.

●Coordinates the operation of the Custodial office with other offices.

●Coordinates with other offices in the annual inventory of furniture, equipment and supplies.

●Determines and maintains an optimum level of inventory.

●Conduct bi-annual inventory of furniture, equipment’s with other offices.

●Submits annual performance report of the custodial office.

●Supervise maintenance personnel, janitors and assistant custodian on the daily task.

Additional Task

●Processes Building Permits Renewal e.g. Occupancy Permit, Mechanical Permit, Building Permit, Electrical Permit, Business Permit and other Business Clearances.

●Handles and assists Outsource maintenance work.

●Handles Maintenance Personnel on their daily duties.

●Report to the Management all task accomplished and Department statistics.

CENTRALIZED DISCONNECT TEAM – TASC (VERIZON Business)

TECHNICAL SUPPORT ENGINEER

FirstSource Solutions Limited

Muntinlupa City, Philippines

May 2009

●Provisioning of daily orders.

●Disconnection of circuits by the related orders assigned.

●Breaking down of cross connects of the assigned circuit’s ID.

●Reconnection of the circuits as per customer requests.

●Tracking the circuit’s id disconnection activity until it is fully disconnect.

●Generating of reports for the disconnection orders.

Computer Hardware and Software Troubleshooting

●Chip-Level repair, Parts repair.

●Application Support, Installations.

Network Troubleshooting

●Server Maintenance / Administration.

●Network Solutions.

●Server Security.

Managerial and Leadership Skills

●Lead the Maintenance & Technical team (ACSAT).

●Department head for Technical solutions for ISO Certifications.

Qualification :

Tertiary: Bachelor of Science in Computer Engineering (2003 – 2009)

Bulacan State University

City of Malolos, Bulacan

Vocational:Certificate in Industrial Technology - Computer Technology (2001-2003)

Bulacan State University – Sarmiento Campus

City of San Jose del Monte, Bulacan

CAREER OBJECTIVE

SEMINARS/ TRAINING/CERTIFICATION

WORK EXPERIENCE

SPECIAL SKILLS

PERSONAL DATA



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