Waitress
Resume:
MONICAH WANJIKU WAMBUI
CONTACT
Address:
Road 397, Block 408
Sanabis, Bahrain
Phone:
Email:
ada20z@r.postjobfree.com
LANGUAGES
English – Native
Kiswahili – Native
Arabic – Basic
Computer Skills
Microsoft Office Advanced.
Microsoft Office Document.
Hobbies and Interests
Reading,
Travelling
Swimming.
OBJECTIVE
To work in a dynamic environment that allows me to be challenged and develop my career
To achieve good working relationships with staff at all levels and in all functions
WORK EXPERIENCE
Oct 2019 – To Date
Waitress / Caterer – NASEEF RESTAURANT – Bahrain.
Responsibilities:
Pre-bus tables; maintain table cleanliness, bus tables
Looks for ways to avoid waste and limit costs
Assist in keeping the restaurant clean and safe
Must follow all cash handling policies and procedures
Report to property on time and in proper uniform
Stay up to date on any menu changes and daily specials.
Oct 2018 – Oct 2019
Waitress – SAFARI PARK HOTEL – Nairobi, Kenya.
Responsibilities:
Provide the perfect service experience for every Guest
Ensure the Guest feels important and welcomed
Adhere to timing standards for products and services
Look for ways to consolidate service and increase table turns
Present menu, answer questions and make suggestions regarding food and beverage
Serve the Guest in an accommodating manner
Must know all food liquor, beer, wine and retail offered
Apply positive suggestive sales approach to guide Guests
Jul 2017 – Aug 2018
Waitress - BONJOUR CAFÉ/ 60’S RESTAURANT - Bahrain
Responsibilities:
Maintain a neat and clean dining area.
Welcoming and Serving customers
Assist a team of hosts and hostesses by greeting, seating, and thanking customers
Helping customers to make best suited selection
Check in with diners to make sure they are enjoying their meals and correct any problems.
Roll silverware, set up food stations, in prep for the next shift.
Replenish condiment and napkin containers.
Deliver checks and process bill payments
Jul 2013 - June 2017
Waitress - WATERBUCK HOTEL Nakuru – Kenya
Responsibilities:
Provide excellent customer service restaurant patrons
Assist diners with ordering by answering menu questions or making recommendations upon request.
Take accurate food and drink orders using a POS system and communicate order details to the kitchen staff as needed.
Check customer’s ID, to assure they are of legal drinking age.
Inform guests about restaurant customer loyalty program, or any other specials and promotions.
Up-sell any additional products when appropriate.
Serve food and drink orders to guests.
Present and pour wine selections with the appropriate stemware.
Jul 2012 – Jun 2013
Front Office Intern, Prides Inn – Nairobi
Placement at Prides Inn, Nairobi, covering all aspects of hotel management i.e. F&B service, housekeeping, store, front office and food production
Responsibilities:
Greeting guests in a friendly manner.
Ensured that the guest completed Check in registration card.
Stayed updated on rates, special packages and discounts.
Used the upselling technique to sell better packages
EDUCATION
June 2009 – 2011
Certificate in Hotel Management and Tourism,
EGERTON UNIVERSITY COLLEGE, Nairobi, Kenya
Jan 2005 – Nov 2008
ROYAL GIRLS HIGH SCHOOL
Kenya Certificate of Secondary Education
ADDITIONAL SKILLS
A good communicator.
Have ability to work under pressure.
Great planning and organizational skills.
Enthusiastic self-starter who contributes well to the team
REFERENCES
PAUL OTIENO
MANAGER
WATERBUCK HOTEL NAKURU
ALI ZEIN
HR MANAGER
BONJOUR CAFÉ/60’S RESTAURANT
EZEKIEL CHEMBOI
EGERTON UNIVERSITY
UNIVERSITY COORDINATOR
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