Quality Engineer

Craig S. Barnes, ASQ, CQA

Murfreesboro, TN ***** ************@***.***

615-***-**** linkedin.com/in/craigsbarnes

Quality Assurance Engineer - Manager

Accomplished professional with a history of success and experience applying appropriate methodologies to ensure quality and operational excellence. Key skills include:

FMEA - Quality Assurance - Continuous Improvement - Project Management - Advanced Product Quality Planning (APQP) - Root Cause Analysis - Six Sigma - ISO 9001 - IATF 16949

Experience

Asurion, Smyrna, TN April 2019 - Present

Quality Engineer - Manager

Defined quality characteristics for a newly developed LCM grading process as well as multiple same unit repair product lines for strategic clients including ATT, Verizon, and Sprint.

Maximized internal value proposition by incorporating Quality Functional Deployment into LCM Display grading and harvesting processes achieving a $500,000 improvement in yield annualized during 2019.

Participate as core team member on two enterprise wide Six Sigma projects targeting a 10% reduction in reships through alignment of call center triage to internal inspection fail codes.

Developed quality KPIs boards using visual management to enhance synergy among the operational workforce and drive a quality first mentality.

Redefined FMEA RPN classifications to deploy rapid risk assessment within a non-traditional industry.

Expanded technical resource capabilities by developing a sitewide interactive PFMEA and Root Cause Analysis training program which included all Quality Engineering Technicians.

Established a multi-tiered approach to fail code classifications in order to prioritize corrective action oversite aiding in the deployment of SQE resources.

Oversaw subscriber personal content auditing and escape prevention while ensuring the safe destruction of subscriber data.

Cummins, Indianapolis, IN January 2011 – March 2019

Senior Supplier Quality Engineer, November 2016 – March 2019

Supported quality functions for the Cummins Distribution Business’s supply base and coached principles of quality to SQEs and suppliers – globally.

Developed North American supplier audit program bringing visibility to supplier compliance enhancing risk management for the business.

Led project team to develop a non-conformance and corrective action process for growing business unit that earned a purchasing PACE award for representing company values.

Supported engineering, sourcing and strategy teams to evaluate and select suppliers with goals to centralize and develop a global supply base that was ISO compliant.

Identified and led a cost reduction activity with a strategic supplier which assisted the procurement team in a cost reduction of $65,000.

Foster supplier and customer interactions regarding quality large scale data center and power generation projects with customers such as Microsoft - Google and Facebook.

Led supplier training on industry recognized quality processes such as FMEA development, problem solving and root cause analysis training.

Craig Barnes ************@***.*** Page Two

Supplier Development & Quality Auditor, March 2013 – November 2016

Scheduled and led supplier systems and production line audits to ensure supplier sustainability and identify possible risks for plant customers and end users.

Communicated to the supplier as well as Cummins management any risk identified during supplier audits.

Issued and approved supplier corrective actions regarding quality shortfalls.

Trained suppliers so they understand industry standards including ISO 9001 & TS/IATF 16949 as well as customer requirements.

Successfully completed three Six Sigma projects with a supplier to improve process reliability.

Managed poor performing suppliers through a prioritized audit process to drive supplier development and systemic improvements with reduction in customer defects of 49%.

Developed and trained new supplier quality engineers in supplier management & auditing

Supplier Quality Improvement Engineer, January 2011 – March 2013

Managed 28 suppliers to ensure quality as well as on time delivery and leading supplier development

Served as liaison between supplier and engineering in new product introduction and responsible for PPAP (production part approval process) for new and existing components.

Provided ongoing support to sourcing teams for supplier’s quality, cost and delivery objectives.

Managed and participated in change control processes with the supply base.

Conducted process and product audits on a scheduled routine to provide ongoing quality assurance.

Supported manufacturing plants during supplier issues and spills as well as manage supplier corrective actions.

Caterpillar, Decatur - IL April 2007 – December 2010

Product Quality Planner, Quality Auditor, CNC Machine Operator

Education and Professional Development

Bachelor of Science (BS), Industrial Technology, Southern Illinois University, Carbondale

Negotiation Excellence Training, 2018

Live it Lead it Safety Management Training, 2017

ISO/TS 16949 Lead Auditor Training, 2014

ASQ Certified Quality Auditor CQA, 2013

Six Sigma Green Belt, 2012

ISX/ISB Diesel Engine Familiarization, 2012

Cummins Quality College, 2011

Accolades

Awarded Cummins Quarterly Purchasing PACE Award for Diversity and Inclusion, 2017

Technical Skills

Microsoft Word, Excel, PowerPoint, Minitab

Community Leadership

Boy Scouts of America Adult Leader, 2016 - 2019

Fundraising Chair for Cub Scout Pack, 2014

Cub Scouts Den Leader, 2010 -2012

Assistant Coach Greenwood Little League Baseball, 2018

Assistant Basketball Coach Greenwood Christian Church League, 2017

Career Day presenter for Southwest Elementary School, 2016

Basketball Coach Rockvale Elementary 2nd- 3rd grade boys 2019

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