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Customer Service Manager

Somerset, NJ
December 11, 2019

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Simon Ellison

** ******* ***** ● Somerset NJ ****3 ● 732-***-**** ● ●

Education & Affiliation

Rutgers University, New Brunswick, NJ

B.A. Degree, Major: Linguistics, Minor: International/Global Studies w/ East Asia Regional Specialty, 2017

Coursework: Intro to Ling Theory, Phonology, Syntax, Semantics, Pragmatics, Morphology, Phonetics, Comparative Syntax of French Dialects/Creoles, Languages in Peril, Intro to Communicative Sciences/Disorders, Anatomy/Physiology of Speech, Advanced Seminar: Questions, Intermed. Japanese II, Modern Japanese Novel & The West, Japan’s Rise To World Power, Elementary Filipino, Sociology of Women, Intro to International Relations

Phi Beta Kappa National Honor Society

Tau Sigma National Honor Society

Middlesex County College, Edison, NJ

A.A Degree in English, 2015

Coursework: English Composition I & II, World Literature I/II, Public Speaking, Computer Applications/Systems, Intro to Sociology, Italian I/II, Statistics, Writing in Movies, Survey of Great Directors, American Cinema, Precalculus, Principles of Physics

Phi Theta Kappa Honor Society


Experience in Linguistics (Annotation &Research), International Relations and English Writing

Experience in Customer Service and Retail

Detail-Oriented & Organized

Strong Communication/Teambuilding Skills; Self-Manageable and Flexible In Teams

Adept at Stress/Time Management & Adapting to Challenges

Technical Proficiency

Microsoft Office: PowerPoint, Word, Excel, Outlook

Google Drive, Google Docs

Wikipedia editing software

Brat Annotation Tool

Language Proficiency

English: Native

Japanese: Intermediate-Fluent; 7 years (self-study, university study)

Korean : Intermediate; 6 years (self-study)


May 2019- Present: Taking personal time and searching for job more suited to academic skills.


Barista, May 2018-April 2019

Executed partner duties (food/drink-making, cash register, customer support) in organized, efficient fashion; enriched customer experiences.

Complied with standards/protocol, training/development; prompted queries with superiors to enable constant improvement.

Established flexibility in partnerships, time/stress management and unpredictable circumstances.


Team Member/Prospective Shift Leader, Sept. 2017-April 2018

Engaged work positions (soup-serving, sandwich-making, food prep, financial management) and optimized work environment; prompted staying late.

Initiated supervising store operations; encouraged coworkers/management morale.

Team player, even under stress.

Rutgers SALTS Lab (Study of Applied Language Technology and Society Lab) Argumentation Study

Annotator, June-July 2017

105 hours participation, annotated Reddit forum argumentation/anaphora.

Identified Targets/Call Outs and outlined anaphoric relationship, level of agreement.

Instilled independent semantic/pragmatic skills; shaped understanding of argumentation/anaphora.

Deployed Brat Annotation Tool to fortify argumentation technology predictive capabilities.

Advanced Undergraduate Seminar: Questions

Jan.-May 2017

Conducted and presented semester-long extensive group research on Questions in Creoles & Pidgins.

Composed research information on Haitian Creole question syntax and comparative Creole history/theory.

Exploited diverse research resources and Arresty templates to create seminar presentation.

Collaborated with peers with diverse experience to optimize/diversify work effort.

Languages in Peril

Jan.-May 2017

Designed and strengthened endangered language Wikipedia page (Yaeyama).

Revitalized topic credibility with exhaustive research/academic resources.

Synergized new knowledge with previous linguistic/language learning skills; garnered independent insight.

Published finalized, peer-edited draft to Wikipedia mainspace.

Volunteer Experience & Organizations

Literacy Volunteers of Somerset County, Somerset, NJ

County-Certified ESL Tutor & Volunteer, June 2015-July 2017

Administered lesson plans, diagnosed goals focused on reinforcing ESL skills.

Integrated resources (pictures, drawings, templates) with organic lessons to supplement learning.

Flexibly coordinated student meetings.

Upheld cordial environment to accommodate and adapt to student needs.

Asian Student Association, Edison, NJ

Member, 2013-2015 & Vice President, 2014-2015

Empowered ethnic/cultural diversity in academic environment; welcomed differing perspectives, opinions, and ideas.

Co-managed finances/accountability; supervised attendance, facilitated community Facebook page’s success, oversaw finance accounts.

Interacted with internal/external communities/organizations; fundraised, participated in/led goodwill outings and bake sales.

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