Summary of Qualifications
Accomplished professional experienced in Project Manager/ Scrum Master-Excellent experience in hardware deployments, installations, and continual maintenance and refreshes enterprise wide-Self-motivated and enthusiastic-Strong at building loyal and lasting client and team relationships-Work independently or as a cooperative team member-Experienced in ordering IT equipment from various vendors through Ariba-Act as liaison between vendors (IBM, NTT DATA, ATT etc.) and Technical Project Coordinators (TPC) regarding purchase orders, tracking information, shipping updates and RMAs-Resolves ordering or shipping issues with vendors-Results-oriented approach to project planning, scheduling, and troubleshooting-Recognized by both leadership and peers for integrity & dependability
Fluent in Microsoft Office Suite • MS Excel - • Microsoft Access • Microsoft Project • ITSM • SharePoint • Pivotal Tracker • Remedy • ServiceNow • Jira • HP-PPM • Ariba spend Management System • SAP • Workday • PeopleSoft • Oracle E-Business Suite Procurement & Time Reporting:
Project Manager-Scrum Master
September 2018 – October 2019
• Managed the De-installation of old dated equipment.• Installed new equipment throughout two school systems.• Organized resources and equipment.• Ordered parts, accessories and mounts.• Participated in teacher computer refresh by Imaging both windows 10 & 7 Laptops• Tested new hardware to ensure proper operation and latest software updates.• Maintains county regulated standards.• Kept projects operating according to budgetary guide lines.• Able to think strategically, and be able to translate thinking into tangible plans to drive the business to achieve its agreed goals.• Adheres to schedules and deadlines.• Develops and maintain strong working relationships with vendors.• Participates in project status meetings and weekly team meetings.
Georgia Technology Authority
Project Manager-Scrum Master
October 2015 – May 2018
• Managed multiple projects related to infrastructure• Projects included server refresh and relocations initiatives.• Accountable for monitoring and tracking using (HP-PPM) deliverables• Collected data and provided the necessary reports.• Assisted with the project plan and gathering all requirements.• Maintains PMO standards documents and updates.• Demonstrates the ability to influence others when authority is limited.• Develops and creatives workable solutions to complex issues.• Tracks issues along with action items to keep the project on schedule.• Logs any risk, shortages or possible delays that may occur.• Act as liaison between vendors (IBM, NTT DATA & ATT)• Participates in project status meetings and weekly team meetings.• Updates PM's, and stakeholders on the project progress and foreseeable issues.• Assumes direct responsibility for contract compliance, service level agreements.
Home Depot & JCP PMO
Project Manager- Scrum Master
August 2005 – July 2015
• Managed hardware deployments, installations, and continual maintenance refreshes on computers, registers, pin pads, printers, and monitors enterprise wide. Processed IT MAC order requests.• Managed Access point installation and relocations (WLAN), tested signals for proper coverage.• Imaged both Windows 10 and Windows 7 Laptops & Desk Tops.• Created purchase orders for the acquisition of MAC materials and perform related administrative tasks.• Generated monthly bulk MAC equipment reports.• Ordered IT equipment from various vendors through Ariba and tracked shipments and deliveries.• Act as liaison between vendors (IBM & ATT) and Technical Project Coordinators regarding purchase orders, tracking information, shipping updates and RMAs.• Resolve ordering or shipping issues with vendors.• Managed escalations and acts as liaison through problem resolution. Effectively communicates delivery of service to both internal organizational units and external business partners.• Reviews repair work orders, as well as installation and deployment schedules. Interfaced with all levels of management, cross-functional teams, and various vendors. Establishes scope, priorities and revised schedules based on project plans, work order specification, and delivery availability. Utilizes database tracking tools for delivery progress through completion.• Generates root cause analysis & compliance reports assumes direct responsibility for contract compliance and meeting service level agreements.• Also completed close-out documents, updated action plans for Invoicing, and monitors both customer and vendor purchase orders (including change orders) to ensure costs are within estimated budget. Financial reporting, accounts payable. Routine and complex moves, adds and requests (MACs) to determine scope of work. Reviews and evaluates requests to ensure accuracy and to clarify request details.
Peabody High School
Community College of Allegheny County