Angela Gandy

*** *** ***, ****, ** ***** 601-***-**** ada1wm@r.postjobfree.com

Professional Summary

Proficient Administrative Assistant successful in preparing documents, answering customer questions and entering data into computer programs. Familiar with ordering supporting reports, completing required documents and preparing marketing materials. Ready to offer 2 years of education to a challenging position with room for advancement.

Education

Administrative Office Technology May 2018 Copiah – Lincoln Community College Associate in Applied Science

●ACT WorkKeys Silver Certificate ID# C94N7T6JHP3R

●Related coursework: Microsoft Office Suite, Microsoft Access, Business Accounting and QuickBooks.

●Professional development: Public Speaking and Social Media Management.

Food Service Management July 1998 Jones County Junior College

●Recipient of JCAHS Class of 1943 Scholarship

●Received Letter J Award for Honor Roll

●Graduated with a 3.4 GPA

Ged March 1995 Raleigh High School

Skills & Abilities

Time Management Attention to Detail Multi-Line phone Etiquette

Quick problem solver Typing 35 w.p.m Money handling

Experience

Customer Services Representative-Medicare Maximus Aug 2018 - May 2019

●Answer phone calls and utilizing scripts, standard operating procedures, and training materials to respond to inquiries in a courteous, timely and professional manner.

●Assist callers with filling out online application and submitting it electronically to plan provider for processing

●Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

●Maintain up-to-date knowledge of CMS regulations and policies as they applied.

●Met or exceeded service and quality standards every review period

Administrative Office Copiah – Lincoln Community College Aug 2016 – May 2017

●Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

●Managed office supplies, organization and upkeep.

●Provided clerical support to college staff management, including copying, faxing, mailing, and filing.

●Answered and managed incoming and outgoing calls while recording accurate messages.

●Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure customer satisfaction.

Dietary Magee General Hospital Jun 2015 – jul 2016

●Demonstrated genuine hospitality while greeting and establishing rapport with guests.

●Regularly interacted with guests to obtain feedback on product quality and service levels.

●Affected quick resolutions to customer problems and brought in management when needed.

●Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.

●Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.

Child Nutrition Smith County School Sept 2011 – Sept 2015

●Provided exemplary service to students, staff, and visitors.

●Explained menu options in detail so that customers could make educated decisions on food items.

●Ensured personnel safety, kitchen sanitation and proper food handling or storage.

●Collaborated with manager in the production or modification of menus and selections.

●Completed all point of sale opening and closing procedures, including counting of the cash register.

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