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Medical Customer Service

Moberly, MO
December 11, 2019

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Jessica Brown

Moberly, MO


Professional Summary

Strong supporter of HIPAA rules, laws, and regulations

Medical office Certificate

* ***** ** ******** ******* experience

Proficient in using multiple phone lines as well as other standard office equipment

Bilingual; I am fluent in English and Spanish

Able to work independently or in a team environment

Commended by coworkers, supervisor, and customers for my great customer service skills

Organized, self-motivated, and able to multitask in a fast paced environment

Bright, cheerful, and very outgoing


Proficient in Microsoft Office (WORD, Excel, Outlook, and Power Point)

Resolve customer concerns

Able to remain calm in high pressure and emergency situation

Knowledge of Medical Terminology

Fast learner

Flexible, dependable, and motivated


Patient Care Representative

July 9, 2014 to September 14, 2016

Integrative Family Health Clinic

Greeting patients professionally upon arrival and checking them in for their appointments. Taking care of all medical records requests and charting those records electronically and physically in paper charts. Scheduling patients, answering multi line phone, managing emails for the doctor and faxes as well. Discharging patients, handling cash register as well as credit card machine. Despensing medication. Transcribing doctors notes onto electronic patients chart. Handle prescriptions per Doctor request and calling them in by phone or faxing. Preparing injections, tinctures, facial treatments and creams per doctors prescriptions.

Medical Transcriber 2013

Angel Transcription Network

Taking doctors recorded chart notes and/or letters and typing them up into legible documents as well as deciphering the codes and abbreviations.

Dietary Aide 2002-2005

Liberty Shores Assisted Living 2002-2005

Serving, taking orders from, and memorizing all 90 resident’s orders, diets, and allergies. Tending to the residents and their families (when they visited) needs. Making sure the facility was meeting all health code laws and was always kept in a sanitary and safe condition.


Edmonds Community College Lynnwood, WA

Associates in business management

as well as Medical information technology Completion, December 2013

Medical Terminology


Sent from my iPhone

Jessica Brown

Sent from my iPhone

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