Medical Customer Service
Resume:
Jessica Brown
Moberly, MO
********@***.***
Professional Summary
Strong supporter of HIPAA rules, laws, and regulations
Medical office Certificate
* ***** ** ******** ******* experience
Proficient in using multiple phone lines as well as other standard office equipment
Bilingual; I am fluent in English and Spanish
Able to work independently or in a team environment
Commended by coworkers, supervisor, and customers for my great customer service skills
Organized, self-motivated, and able to multitask in a fast paced environment
Bright, cheerful, and very outgoing
Skills
Proficient in Microsoft Office (WORD, Excel, Outlook, and Power Point)
Resolve customer concerns
Able to remain calm in high pressure and emergency situation
Knowledge of Medical Terminology
Fast learner
Flexible, dependable, and motivated
Experience
Patient Care Representative
July 9, 2014 to September 14, 2016
Integrative Family Health Clinic
Greeting patients professionally upon arrival and checking them in for their appointments. Taking care of all medical records requests and charting those records electronically and physically in paper charts. Scheduling patients, answering multi line phone, managing emails for the doctor and faxes as well. Discharging patients, handling cash register as well as credit card machine. Despensing medication. Transcribing doctors notes onto electronic patients chart. Handle prescriptions per Doctor request and calling them in by phone or faxing. Preparing injections, tinctures, facial treatments and creams per doctors prescriptions.
Medical Transcriber 2013
Angel Transcription Network
Taking doctors recorded chart notes and/or letters and typing them up into legible documents as well as deciphering the codes and abbreviations.
Dietary Aide 2002-2005
Liberty Shores Assisted Living 2002-2005
Serving, taking orders from, and memorizing all 90 resident’s orders, diets, and allergies. Tending to the residents and their families (when they visited) needs. Making sure the facility was meeting all health code laws and was always kept in a sanitary and safe condition.
Education
Edmonds Community College Lynnwood, WA
Associates in business management
as well as Medical information technology Completion, December 2013
Medical Terminology
CPR/HIV/AIDS
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Jessica Brown
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