Customer Service Training

NAVPREET KAUR

WORK EXPERIENCE

Zara. may ****-present

Staff training and development

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Determine charges for services requested, collect deposits or payments, or arrange for billing.Check to ensure that appropriate changes were made to resolve customers' problems.

Refer unresolved customer grievances to designated departments for further investigation.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

mcdonald's may 2018- may 2019

Crew trainer

Monitored business levels and realigned team positions to provide optimal coverage for customer demands.

Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.

Trained workers in every position including food preprations, money handling and cleaning roles.

Instructed new team members on correct procedures on all areas of operations.

Kept stations stocked and ready to use to maximize productivity. Handled escalated customer complaints to provide full resolutions and promote loyalty

ACADEMIC PROFILE

Bachelors of computers application graduated april 2017

Panjab university

Majored in computer science.

Project management and sttategic leadership post graduated 2019

lambton college

EXECUTIVE

SUMMARY

Personable and reliable crew

trainer bringing more than a year

of experience in food handling and

customer service. Proficient in all

retaurant positions with extensive

expertise in employee training and

food preperations. Proven history

of increasing productivity and

providing fantastic service. Self-

motivated crew trainer used to

working in busy kitchen, Proficient

in making main dishes.

Experienced in training and

supervising new employees.

PERSONAL

SKILLS

Team leadership and

supervision

Quality assurance controls

Employee engagement

Customer service skills

Relationship management

Super organization sk

ills

High energy attitude

Employee scheduling skills

Superior communication skills

Staff training and development

Effective team player

CONTACT

DETAILS

Mobile Phone: 289-***-****

Email address:

****************@*****.***

Home Address: 14 vernosa dr,

Brampton, ON, L6Y2Y2

Contact this candidate